Would give 5 stars almost perfect experience. However, on my last purchase, an incident happened. While I was playing the game, I was logged-out abruptly. Talked to customer service and they promptly... See more
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I’ve had a good overall experience with TopLive. The discounts are very attractive and definitely one of the platform’s strongest points. The helpdesk team is friendly, responsive, and willing to... See more
Company replied
At first, I was extremely skeptical of this platform, as I had never heard of it before, and the website looked sketchy. Although I was reluctant to try it out, I decided to give it a shot since it al... See more
The website offers very fast processing — after payment, the product (in my case, Genesis Crystals) was quickly delivered to my account. On one occasion when something didn’t go as planned, the custom... See more
Company details
About TOPUPlive
Written by the company
TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps.
We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable.
TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first.
What we stand for ⚡
- Speed: optimized flow for quicker delivery
- Clarity: clear steps for account/server/region info
- Support: real follow-up when you need help
Why choose TOPUPlive 🛡️
- Secure checkout and risk monitoring
- Not-received protection (re-delivery / refund after verification)
- Responsive service (typically within 24 hours)
Top-Up Guarantee: Re-delivery or Refund if Not Received
If your top-up isn’t delivered within the promised timeframe, we’ll prioritize re-processing/re-delivery. If we still can’t complete it after verification, we’ll issue a refund. Contact us anytime via live chat or service@topuplive.com.
If your order is marked “Paid” but the top-up hasn’t arrived after the estimated delivery time, please double-check your account/server/denomination details and send us verification info (order number, account details, screenshots, etc.). We will prioritize re-processing/re-delivery; if we confirm we can’t complete the top-up due to system issues or supply unavailability, we’ll offer a refund or an equivalent alternative product (your choice). If wrong details prevent delivery, we’ll do our best to assist, but if the top-up has already been delivered to the details you provided, it is usually irreversible and non-refundable. For duplicate charges/payments, share payment proof and, once verified, we’ll refund the duplicate amount or provide an equivalent top-up. Some orders may require additional security/anti-fraud checks, which can affect processing time. Support typically replies within 24 hours (longer during peak times). Claim via live chat or email service@topuplive.com.
Contact info
112 ROBINSON ROAD#03-01 SINGAPORE, 999077, Singapore, Singapore
- (+852)69351882
- service@topuplive.com
- www.topuplive.com
4.0
Great
897 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well we had some issue which is auto…
Well we had some issue which is auto refunded of the system but the money came back and they rly helped me in the chat system and yes it works so well 100% legit and shipment is way too fast love it
February 10, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Good speed but sometimes they are not…
Good speed but sometimes they are not as you wish but i still thank them for their prices
February 8, 2026
Unprompted review
Reply from TOPUPlive
Thanks for your feedback! We’re glad you’re happy with the delivery speed and our prices.
We’re sorry that sometimes the result isn’t exactly what you expected. Please share your order number and what didn’t match your request, and we’ll check it right away and do our best to improve and assist you.
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Great Discounts and Helpful Support, but Delivery Could Be Faster
I’ve had a good overall experience with TopLive. The discounts are very attractive and definitely one of the platform’s strongest points. The helpdesk team is friendly, responsive, and willing to assist whenever an issue comes up, which gives extra confidence when using the service.
However, the delivery time is not as fast as advertised. Receiving the in-game pack usually takes around 30 minutes, so there is some room for improvement in that area. The payment verification process can also feel a bit bureaucratic, but it seems to be in place for security reasons.
Overall, it’s a reliable service with great prices and supportive customer service — just don’t expect instant delivery
February 7, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
the best site for purchase item in the…
the best site for purchase item in the only game
February 4, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reliable and best deals!
I have looked around for a reliable, fast, and cheap deals and could not find any better than Topuplive to service my top up recharge. I will always rely on Topuplive to recharge.
January 15, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
It is very useful come to join us on…
It is very useful come to join us on our app
February 3, 2026
Unprompted review
Fake one or 2 purchase will go
Fake one or 2 purchase will go
Thru to make you believe then they will steal you if u dont trust me
Then go try out kiss
February 2, 2026
Unprompted review
Reply from TOPUPlive
Hello, and thank you for your feedback. We’re sorry for the inconvenience you experienced. TOPUPlive is committed to compliance and transparency and does not engage in practices such as “allowing one or two successful purchases to gain trust and then acting improperly.” Our transaction flow, risk controls, and refund mechanisms are transparent and subject to oversight by third-party payment channels and our users.
To assist you promptly, please contact us via the official “Contact Us” page and provide: your order ID, transaction time, payment method, and relevant screenshots (with sensitive information redacted). We will immediately review the transaction logs and risk-control records and, if needed, initiate a refund/appeal process. If any suspicious charges are found, we will help you file a chargeback and risk claim with your payment provider or bank.
Additionally, please ensure you are visiting our only official domain, topuplive.com, and avoid entering account or payment information on non-official pages. If you suspect phishing or an impersonation site, contact us immediately—we will assist with evidence collection and follow-up handling.
We apologize again and appreciate your help in improving our service quality. We look forward to contacting you soon and resolving this matter properly.
—TOPUPlive Customer Support & Risk Control Team
The best and easy.
January 31, 2026
Unprompted review
Reply from TOPUPlive
Dear Valued Customer,
We are very sorry to hear that you experienced problems while trying to recharge your account. We understand how frustrating that can be, and we sincerely apologize for the inconvenience.
Our goal is to make the recharge process as smooth as possible. To help us resolve this for you, could you please provide us with more details about the issue? For example:
What error messages did you see?
Which payment method were you using?
What is your transaction ID or order number?
Please contact our support team directly at [service@topuplive.com] or through our live chat, and we will investigate this for you immediately.
Thank you for your patience.
Sincerely,
The TOPUPlive Team
It's so good I love it but we dont have…
It's so good I love it but we dont have any proper application I have just link
January 27, 2026
Unprompted review
I bought the W-moon in Genshin Impact 4…
I bought the W-moon in Genshin Impact 4 times, and got all moons in around 1 minutes, thank you so much.
January 26, 2026
Unprompted review
Harshu can help online earningyou me please we…
Harshu can help you me please we experience online business my help you
January 26, 2026
Unprompted review
Reply from TOPUPlive
Hello, and thank you for your feedback. We’re sorry for the inconvenience you experienced. TOPUPlive is committed to compliance and transparency and does not engage in practices such as “allowing one or two successful purchases to gain trust and then acting improperly.” Our transaction flow, risk controls, and refund mechanisms are transparent and subject to oversight by third-party payment channels and our users.
To assist you promptly, please contact us via the official “Contact Us” page and provide: your order ID, transaction time, payment method, and relevant screenshots (with sensitive information redacted). We will immediately review the transaction logs and risk-control records and, if needed, initiate a refund/appeal process. If any suspicious charges are found, we will help you file a chargeback and risk claim with your payment provider or bank.
Additionally, please ensure you are visiting our only official domain, topuplive.com, and avoid entering account or payment information on non-official pages. If you suspect phishing or an impersonation site, contact us immediately—we will assist with evidence collection and follow-up handling.
We apologize again and appreciate your help in improving our service quality. We look forward to contacting you soon and resolving this matter properly.
—TOPUPlive Customer Support & Risk Control Team
Their service is exceptional and fast
Their service is exceptional and fast! I will always trust using it to Topup on my favorite game!
They always help me verify my orders fast and easy! Definitely recommended!
January 23, 2026
Unprompted review
very helpful
January 19, 2026
Unprompted review
Reply from TOPUPlive
Hi Ar Za,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with TOPUPlive.
At TOPUPlive, we're dedicated to providing seamless gaming top-up services, and it means the world to us when our efforts are recognized. Your feedback motivates our entire team to keep striving for excellence.
We look forward to serving you again soon for all your gaming needs!
Best regards,
The TOPUPlive Team
Reliable,fast and convenient.Cheap.
January 19, 2026
Unprompted review
Reply from TOPUPlive
Hi Ennie Brenda Chaponda Ruwiza,
Thank you so much for taking the time to leave us such a wonderful 5-star review! We're thrilled to hear that you had a great experience with TOPUPlive.
At TOPUPlive, we're dedicated to providing seamless gaming top-up services, and it means the world to us when our efforts are recognized. Your feedback motivates our entire team to keep striving for excellence.
We look forward to serving you again soon for all your gaming needs!
Best regards,
The TOPUPlive Team
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