Would give 5 stars almost perfect experience. However, on my last purchase, an incident happened. While I was playing the game, I was logged-out abruptly. Talked to customer service and they promptly... See more
Company replied
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Review summary
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I’ve had a good overall experience with TopLive. The discounts are very attractive and definitely one of the platform’s strongest points. The helpdesk team is friendly, responsive, and willing to... See more
Company replied
At first, I was extremely skeptical of this platform, as I had never heard of it before, and the website looked sketchy. Although I was reluctant to try it out, I decided to give it a shot since it al... See more
The website offers very fast processing — after payment, the product (in my case, Genesis Crystals) was quickly delivered to my account. On one occasion when something didn’t go as planned, the custom... See more
Company details
About TOPUPlive
Written by the company
TOPUPlive (www.topuplive.com) is an independent online store focused on virtual game top-ups and digital recharge products. Our goal is simple: help players get what they need in-game with a smoother checkout, clearer instructions, and faster delivery—without the frustration of complicated steps.
We understand that every top-up matters: you might be renewing a monthly pass, grabbing a bundle before it expires, or topping up at the right moment for an event. That’s why we put extra care into order processing, status transparency, and support follow-ups. If something doesn’t go as expected, we’ll verify the order and prioritize re-processing or re-delivery. If delivery can’t be completed after verification, we’ll offer a workable solution, including a refund where applicable.
TOPUPlive is built for gamers worldwide—fast, straightforward, and service-first.
What we stand for ⚡
- Speed: optimized flow for quicker delivery
- Clarity: clear steps for account/server/region info
- Support: real follow-up when you need help
Why choose TOPUPlive 🛡️
- Secure checkout and risk monitoring
- Not-received protection (re-delivery / refund after verification)
- Responsive service (typically within 24 hours)
Top-Up Guarantee: Re-delivery or Refund if Not Received
If your top-up isn’t delivered within the promised timeframe, we’ll prioritize re-processing/re-delivery. If we still can’t complete it after verification, we’ll issue a refund. Contact us anytime via live chat or service@topuplive.com.
If your order is marked “Paid” but the top-up hasn’t arrived after the estimated delivery time, please double-check your account/server/denomination details and send us verification info (order number, account details, screenshots, etc.). We will prioritize re-processing/re-delivery; if we confirm we can’t complete the top-up due to system issues or supply unavailability, we’ll offer a refund or an equivalent alternative product (your choice). If wrong details prevent delivery, we’ll do our best to assist, but if the top-up has already been delivered to the details you provided, it is usually irreversible and non-refundable. For duplicate charges/payments, share payment proof and, once verified, we’ll refund the duplicate amount or provide an equivalent top-up. Some orders may require additional security/anti-fraud checks, which can affect processing time. Support typically replies within 24 hours (longer during peak times). Claim via live chat or email service@topuplive.com.
Contact info
112 ROBINSON ROAD#03-01 SINGAPORE, 999077, Singapore, Singapore
- (+852)69351882
- service@topuplive.com
- www.topuplive.com
4.0
Great
897 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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never had any problems with my purchases
September 27, 2025
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Automatic refund? A scam or a glitch?
Okay, I used this website a lot back then. I wanted to purchase something. But when I bought it, it IMMEDIATLY got refunded, even though I did NOT ask for one. I don't know why or how this could've happened. I contacted customer service. And I asked them to cancel the refund. But they kept saying "Your order has been successfully refunded" but that's not what I wanted! I don't know if this has happened to anyone else. So, just be careful guys.
February 25, 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re sorry for the confusion and inconvenience. If your order was immediately refunded even though you didn’t request it, we understand why that felt alarming.
In most cases, an instant refund is triggered automatically when the payment is not fully confirmed by the payment channel or is reversed by the provider’s risk controls (e.g., authorization/3DS issue, bank decline after authorization, security checks, region/IP/device changes). In those situations, the order cannot be completed, and the refund cannot simply be “canceled” from our side—because the funds are already being returned through the payment provider.
That said, we should have explained this clearly and helped you with the next step. Please contact us via Live Chat or email service@topuplive.com with:
Your order number
Payment method and date/time of the purchase
Any refund/transaction reference ID and screenshots (if available)
We’ll check the exact reason for the automatic refund and advise the safest way to successfully place your order (e.g., correct verification flow or an alternative payment method/channel). Sorry again for the experience, and thank you for warning others—your feedback helps us improve.
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reply from TOPUPlive
Hi, we’re sorry for the inconvenience caused. Regarding your redeem code issue, we’ll be happy to help, but we’ll need a bit more information to locate and verify the order.
Please contact us via TOPUPLive Chat or email us at service@topuplive.com with:
Your order number (or the email used for the purchase)
A screenshot of the error message (e.g., invalid / already used / region-server mismatch)
The game name + server/region you selected
In the meantime, please make sure the account/server/region matches your order details and paste the code directly to avoid extra spaces.
Once confirmed, we will arrange a replacement / reissue / refund as appropriate. Thank you for your feedback and we hope to resolve this for you as quickly as possible.
IT WORKS :)I BOUGHT SOME BONDS IN AB…
IT WORKS :)I BOUGHT SOME BONDS IN AB THEY GAVE ME EXTRAAAAAAAAA:):):)I’M A KID BTW:):):)
February 23, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
I used to buy from you regularly
I used to buy from you regularly, but because my account was frozen the last two times I shipped and I received a "shipped" message but the money did not reach my account, I will not deal with you again.
February 23, 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re truly sorry to hear about your experience. If your account was frozen after the last two top-ups and your orders showed “shipped” but the funds didn’t reach your account, that’s not the service we aim to provide.
Please note that “shipped” on our side means the top-up/code has been processed/dispatched. In some cases, the game platform may delay delivery or restrict an account due to risk controls or account limitations (e.g., server/region mismatch, VPN/device changes, unusual activity, or account verification requirements), which can result in a “shipped” status but no balance received.
We’d like to investigate and resolve this properly. Please contact us via Live Chat or email service@topuplive.com with:
Your last two order numbers (or the email used for purchase)
Game name + server/region
Screenshot showing the “shipped” status
Any in-game message/screenshot about the freeze/restriction
After verification, we will provide the best solution for your case—replacement/reissue, or a refund where applicable. Sorry again for the inconvenience, and thank you for your previous support.
This is honestly a scam
This is honestly a scam. I provided everything they asked for and did not receive the pack I requested. I’ve been trying to get in contact with them and have yet to be refunded or responded to.
February 20, 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re very sorry to hear this and we understand how frustrating it is. We take “scam” claims seriously. If you provided the requested information and still didn’t receive your pack, that’s not the experience we want for any customer.
Please allow us to urgently check your case. Contact us via Live Chat or email service@topuplive.com and include:
Your order number
The game name + server/region
Any screenshots of our requests and your replies (if available)
If you already contacted us, please also share the email address you used and the approximate time you reached out so we can locate your ticket. Once verified, we will arrange the appropriate solution as soon as possible—delivery, replacement, or refund (based on the verification result).
Again, we apologize for the inconvenience and will prioritize your case.
Very stupid system u have to select the…
Very stupid system u have to select the package 1st and give them ur password to credit ur account and they keep chatting via their website and if they buy any thing wronge they dont refund you as what happend with me
November 20, 2025
Unprompted review
Reply from TOPUPlive
Hi, we’re sorry to hear about your experience. We understand your concern, but we want to clarify: TOPUPlive will never ask for your game password. If anyone requested your password, please do not share it and contact us immediately—this may indicate phishing or an impersonation attempt.
For most products, customers only need to select the correct package/server/region and provide the required account/ID details for delivery (no password). If the wrong package was purchased, whether a refund is possible depends on the product status (e.g., whether it has already been processed/redeemed) and the supplier/game platform rules—but we will always review the case fairly.
Please email service@topuplive.com with:
Order number
Game name + server/region
The package you selected vs. the package you wanted
Screenshots of the chat/instructions you received
We will investigate urgently and advise the best resolution (correction/replacement or refund if eligible). Sorry again for the inconvenience.
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
so good and fast
February 18, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Purchase never received
Not trustworthy they took my money and never received anything back,and to my order status saying that my 100 € will be refunded in 7 days. Scam... Also if anyone wants to see i have screenshots on proofs
February 17, 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re sorry for the experience and we understand why you’re upset. We take “scam” claims very seriously. If your order status shows “€100 will be refunded in 7 days”, it usually means the payment has been marked for reversal/refund, and the actual time to receive the funds depends on your bank/card provider’s processing timeline.
To urgently verify and speed up the resolution, please email service@topuplive.com with:
Your order number
The payment method used and date/time of the charge
Your screenshots (order status + payment proof)
Any transaction/reference ID (if available)
Once we confirm the payment/refund status, we will update you with clear details and assist until the refund is completed.
Awesome service
Awesome service! Buying Arena Breakout bonds was super smooth, and their chat support was really helpful. Highly recommend!
January 16, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Nice…………..
February 17, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
They scam me 14$ when I try to buy…
They scam me 14$ when I try to buy bloodstrike Gold, guys don't use this website, they are scammers. I swear to God they are scammers, they wait till you order a big amount and say we didn't receive the payment. Run run run its scam
February 15, 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re sorry to hear this and we understand why you’re upset. We take accusations of “scam” very seriously. If your $14 Blood Strike Gold order shows “payment not received,” it usually means the payment was not successfully confirmed by the payment provider (authorization failed, pending/canceled, risk control, or a mismatch in the transaction status). In many cases, the funds are automatically reversed by the bank/payment method, but the timing can vary.
We want to investigate your case immediately. Please contact us via Live Chat or email service@topuplive.com with:
Your order number
A payment screenshot/receipt showing the charge
The transaction/reference ID (if available)
The date/time and payment method used
Once verified, we will either complete delivery or confirm/arrange a refund as appropriate. We’re here to resolve this—please reach out so we can check it properly.
good and fast service and the customer…
good and fast service and the customer service do his job perfectly
February 15, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Tú dijiste: Bad Customer Service Experience
I’ve purchased from this site a couple of times, and their prices are generally reasonable compared to other platforms like Midasbuy and SEAGM. However, my last three transactions were automatically refunded without any clear explanation.
When I contacted customer support to ask for the reason and how to resolve the issue, the representative didn’t seem interested in understanding the problem. Instead, I was told to contact Age of Empires Mobile directly. I explained that I don’t experience this issue when purchasing from other competitors, and the response I received was simply, “Then buy from them.” After that, I was banned from contacting customer service.
While the prices may be slightly lower than other websites, the poor customer service and lack of support make it not worth the risk. I would not recommend purchasing from this platform.
February 12, 2026
Unprompted review
Reply from TOPUPlive
Hi, we’re truly sorry for your experience—especially the repeated auto‑refunds, the way the conversation was handled, and the ban from contacting support. That’s not the standard we expect from our team, and we understand why you lost trust.
Auto‑refunds are usually triggered when a payment is not fully confirmed or is reversed by the payment channel/game delivery checks (e.g., risk controls, authorization/3DS, region/server mismatch, abnormal transaction flags). However, regardless of the cause, it’s our responsibility to explain clearly and help you resolve it—not dismiss you or push you elsewhere.
Please give us one chance to investigate properly. Email service@topuplive.com with:
Your last 3 order numbers (the refunded ones)
The payment method used and purchase dates/times
Game name + server/region (Age of Empires Mobile)
Any screenshots showing the refund status or error message
We will escalate this to our payments/support lead to identify the root cause, advise a safe solution (alternative channel/verification steps), and also review the support interaction and the ban. If you were wrongly blocked, we will restore your access.
Thank you for the feedback—we’re sorry again for the inconvenience and the way you were treated.
The best customer services ever…
The best customer services ever responds really fast and polite
February 11, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
This website is trustworthy it offers…
This website is trustworthy it offers affordable prices and also you can request a refund if you made a mistake excellent website
February 11, 2026
Unprompted review
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
Reply from TOPUPlive
Thank you for sharing your positive experience! Your trust means the world to our team. We are committed to providing a safe, reliable, and smooth top-up service for all gamers worldwide. If you ever have any questions or need assistance, our customer support team is always ready to help. We look forward to seeing you again soon!
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