TorFX Reviews 9,398

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent advice, making the transfer process smooth and easy. Many highlight the exceptional customer service, noting that interactions are pleasant and efficient, often with dedicated account managers who provide personalized support and clear explanations. People also appreciate the quick transfer times, favorable exchange rates, and the absence of hidden fees, which contribute to a hassle-free experience. However, some customers were not happy with specific currency transfers, mentioning issues where the exchange rate applied was lower than expected, resulting in a less favorable outcome than anticipated. A few also experienced delays in receiving deposits in their bank accounts.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Customer service

Consumers consistently express high satisfaction with customer service. Many reviewers highlight the... See more

Payment

Reviewers mention positive feedback about payment. Customers consistently report fast, easy, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy to set up and... See more

Based on these reviews

Rated 5 out of 5 stars

The website is very simple and I remember how to use it straight away: my recipient's detailed are saved for the next transfer. It's very fast to give me the exchange rate and the money goes very qui... See more

Rated 5 out of 5 stars

I've used Torfx for my forex transfers for several years. So easy to use. Always a great rate. Currency transferred very quickly. Additionally, I commend Ben Peters for always responding to any... See more

Rated 5 out of 5 stars

I first used TORFX around 2 years ago to make an International money transfer, my Account Manager Adam was so very understanding and truly very professional. My recent transaction was a little more co... See more

Rated 5 out of 5 stars

1. They gave us a good rate. 2. They worked with us to send a test transaction from our originating bank all the way through to our pension platform to make sure we didn't pick up any hidden charges f... See more


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Payment Service

About TorFX

Written by the company

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Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Rated 5 out of 5 stars

Hannah is excellent and listened…

Hannah is excellent and listened patiently to me and understood the things I wanted to achieve with my transfer and gave me some good information. She has helped me multiple times over the last few months and has always been able to explain procedures in a way that we can understand and achieve our goals.

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Safe and Trustworthy Company

Chris Clements is my personal account manager at TorFX and I felt I was in safe hands with him from the start. He is very patient and concise in explaining everything to me and was always on the end of the phone or promptly responding to my emails to make sure all transactions run smoothly. Chris is always very calm and courteous, nothing seems too much for him, he is extremely efficient and very easy to work with. I would recommend him to anyone as well as TorFX as a company to work with, it is safe, reliable and trustworthy.

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Ally Phillips at TorFX has been excellent

Ally Phillips at TorFX has been excellent to liaise with. She is knowledgeable, helpful and makes the process effortless. I hav completed a number of exchanges transactions with her for years and will be calling her again at the end the year for another transfer. Thanks Ally!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Offers a great service and a helping hand through a dedicated account manager

After selling our apartment in Tenerife I had a need to use a currency transfer service and after doing a little investigation I chose TorFX. I'm so glad I did. When it comes to transferring money from another country it's not something you do everyday and there is always that worry in the back of your mind 'what happens if it goes wrong'. Well I didn't have to worry. I was allocated a great account manager 'Ally Phillips' and whilst the process is relatively simple to do yourself - I had the added assistance of Ally walking me through the process. I've used the service on about 5 occasions as I wanted to ensure I transferred my money obtaining the best exchange rates. The app allows you to track exchange rates and set notifications. I have no hesitation in recommending TorFX.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service - well done Nikola.P

Made several enquiries about costs & transfers & even though I was not even a customer, I got first class customer service from Nikola. Absolutely superb. It was timely & accurate & really helpful. I ended up opening an account. And I've recommended a neighbour who wants to do a transfer. And my son too!!!

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

First class service every time

Dealing with Ally is always friendly but businesslike. She always responds very quickly to emails/messages. I am likely to continue using Tor as long as I need currency exchange

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

I just wanted to express my thanks to…

I just wanted to express my thanks to Adam Solomon for the excellent professional level of service he has and continues to offer me. Adam is always there to assist at a moments notice with any query and nothing is too much trouble. It really makes my task a pleasure. Highly recommended. Phillip C

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Extremely good service

To use the TorFX website to make money transfers is quick and easy. I have no doubts that the transaction will be correct as there are confirmation emails at each stage. I find their rates extremely competitive and can be “locked in” if a particular transaction needs several transfers to complete. If I do have a problem or question my Personal Account Manager, Adam Solomon, is so friendly and helpful it is unreal!
I would certainly recommend TorFX.

January 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

I have been using TorFX since 2022 for many transactions of various amounts. Tom Trevorrow has always provided a professional, personable and efficient service. Transactions are reliable and the FX rates are competitive.
I wouldn't hesitate to recommend TorFX.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great Personal Service…

Adam Solomon has been our Personal Account Manager for a number of years transferring funds from UK to Australia on a reasonably regular basis. Every transaction has been carried out on a highly professional and helpful basis ensuring trouble free and successful transactions. As Torfx clients we are delighted with the efficient, friendly service he provided for us, and look forward to continuing the relationship over coming years.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Many years of excellent customer service!

I have enjoyed excellent customer service from TorFX, particularly Tom Trevorrow, for many years! Always very efficient and careful, patient and communicative. Highly recommend Tom and this service as I've relied on them for all my international transfers.

December 3, 2025
Unprompted review

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