TorFX Reviews 9,398

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent advice, making the transfer process smooth and easy. Many highlight the exceptional customer service, noting that interactions are pleasant and efficient, often with dedicated account managers who provide personalized support and clear explanations. People also appreciate the quick transfer times, favorable exchange rates, and the absence of hidden fees, which contribute to a hassle-free experience. However, some customers were not happy with specific currency transfers, mentioning issues where the exchange rate applied was lower than expected, resulting in a less favorable outcome than anticipated. A few also experienced delays in receiving deposits in their bank accounts.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its professionalism, efficiency, and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness,... See more

Customer service

Consumers consistently express high satisfaction with customer service. Many reviewers highlight the... See more

Payment

Reviewers mention positive feedback about payment. Customers consistently report fast, easy, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the process easy to set up and... See more

Based on these reviews

Rated 5 out of 5 stars

The website is very simple and I remember how to use it straight away: my recipient's detailed are saved for the next transfer. It's very fast to give me the exchange rate and the money goes very qui... See more

Rated 5 out of 5 stars

I've used Torfx for my forex transfers for several years. So easy to use. Always a great rate. Currency transferred very quickly. Additionally, I commend Ben Peters for always responding to any... See more

Rated 5 out of 5 stars

I first used TORFX around 2 years ago to make an International money transfer, my Account Manager Adam was so very understanding and truly very professional. My recent transaction was a little more co... See more

Rated 5 out of 5 stars

1. They gave us a good rate. 2. They worked with us to send a test transaction from our originating bank all the way through to our pension platform to make sure we didn't pick up any hidden charges f... See more


Company details

  1. Currency Exchange Service
  2. Money Transfer Service
  3. Payment Service

About TorFX

Written by the company

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Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Why I use TorFx.

I am not very good at using computer and have found TorFx most helpful. Adam Solomon does all the computer work for me. I have no need to worry. All my friends use the company as they give a very good exchange rate. I would recommend them to everyone.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Torfx make my life so much easier in my.

Torfx make my life so much easier in my transactions. I know I could get a slightly better rate elsewhere but these and especially Adam Solomon are on the ball. The big thing for myself I can pick up the phone and actually speak to Adam himself or one of his colleagues, (no speaking to a machine). If they don't pick up I will guarantee they call you back. Any issues I have had is delt swiftly by Adam and rectified. Most of the time they make the transfer with in hours reaching my overseas account the same day if not hour. They keep you updated, for example any upcoming UK holidays and there offices are closed. All in all I trust them impeccably with my overseas transfers.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

I have used TorFX a number of times to send money to Australia and the USA. Each time Richard Brock has gone out of his way to help me doing this.

November 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

I used TorFx for the first time recently and Ally Phillips was brilliant from start to finish. Ally was friendly, efficient, knowledgeable and responsive to my queries and worries as a first time user of the service. I highly recommend TorFx and in particular Ally, thank you.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Our account manager was very helpful…

Our account manager was very helpful not just in arranging currency transfers by his firm but in providing general advice on managing foreign cheques. This saved us a lot of time and bother was very much appreciated.

December 10, 2025
Unprompted review
Rated 1 out of 5 stars

Useless

Useless, a currency transfer I initiated with TorFX has been a nightmare. After immediately sending the required sterling amount, I thought all was good. Three days later, my bank in Greece had not received a deposit. I called TorFx, who would not accept responsibility. They sent the transfer, but at that day's lower exchange rate, which meant I lost 12 euros for no fault of my own.
I have cancelled my account with TorFX and will use another transfer company in the future, hopefully with a better and more customer-oriented service!

February 16, 2026
Unprompted review
TorFX logo

Reply from TorFX

Hi Tony,

Thank you for taking the time to share your feedback.

Having reviewed the transaction, the delay occurred because you sent the GBP funds to our EUR account in error. This meant the funds were automatically converted, which unfortunately impacted the final amount received. Once this was identified, the transfer was processed accordingly.

We understand how frustrating this would have been, however the issue did not arise from the transfer process itself. Your comments have been noted, and we’re sorry that this experience led you to feel dissatisfied with our service.

Kind regards,
TorFX

Rated 1 out of 5 stars

Very poor slow and unreactive

Very poor slow and unreactive. A lot of advertising but if you look you will easily find better rates elsewhere. Would never use again

October 29, 2025
Unprompted review
TorFX logo

Reply from TorFX

Hi,

Thank you for sharing your feedback.

We’re sorry to hear that you felt our service was slow and that our rates were not competitive on this occasion. We always aim to offer strong, market-competitive rates alongside a high level of personal service. We also offer a best rate guarantee, and it’s always best to speak directly with your personal account manager, who can review the market at the time and help secure the most competitive rate available.

If you would like us to look into your experience in more detail, please feel free to contact our team directly.

Kind regards,
TorFX

Rated 5 out of 5 stars

I use TorFX regularly to move funds

I use TorFX regularly to move funds: their FX rates are highly competitive, and their administrative process smooth and easy to follow. I do about 15 transactions a year, I've never had a problem and money transfers quickly (and I'm kept informed). I'd never use my bank as a result - costly and slow.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

5 stars all round

We have had a Torfx account for about 20 years now, since we moved abroad. We have used the service reasonably regularly for everyday living expenses as well as much larger transactions for property purchases. The whole process is incredibly easy and the rates are always the most competitive. Apart from being a thoroughly nice guy, Tom Trevorrow offers exceptional service. He goes out of his way to resolve any issues we might have, making the whole process so smooth and simple. The online service is easy to use, and we have recently downloaded the app which life even easier. Torfx gets 5 stars all round from us!

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

TorFX offer great FX rates on your…

TorFX offer great FX rates on your transfer, much better than my credit card. There are no extra charges for the bank transfer or any commission. Staff are totally professional and extremely helpful. My account manager Matthew Meyritz made the process of paying for the deal online straightforward. So a great deal with great customer service. Why go anywhere else? I highly recommend TorFX.

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

Reassuring personal client care

Personal agents are available to answer questions and to trace payments if needed. I recently made a mistake on a transfer and ToFX was able to trace my funds within a day, and get them into my TorFX account in less than 48 hours of me providing the transfer info. They have competitive rates and user-friendly online accounts. Their true distinction is that their knowledgeable, caring, human agents provide an excellent service in a timely manner. No AI bots, no waiting on a helpline, just direct, personal service. Thank you Aaron for a first class service over the last few years.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Trustworthyand efficient

Living and working as an expat, you need and efficient and trustworth service. Being able to talk to advisor and build a relastionship is icing on the cake. Richard Brock helped me for many years and I continue to use TorFX even thought I've repatriated and FX needs have lessened.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

TorFX representative actions

I felt the TorFX representative understood my anxiety over two transfers that were taking longer than normal, and responded in a timely and appropriate manner to my correspondence on the matter. Good communications.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Easy & safe international transfers

I have found TorFX very easy to make secure international money transfers, offering a very competitive rate at all times. I would especially like to mention my Senior Account Manager, Richard Brock, who has helped me in the past to secure a better rate when transferring larger amounts. Many thanks!

February 13, 2026
Unprompted review

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