TotalHomeProtection Reviews 

This is the first year, I have purchased home warranty. I’m really impressed that it is inclusive of my pool. It's not difficult at all to get in contact with a representative, or even file a claim. It can be done online. And once they schedule an appointment, you are always matched with a professional who is knowledgeable and eager to get ready to work. I'm definitely going to continue utilizing Total Home Protection.

I never thought that I'd actually be the person to write a review for a company, but just wanted to make this short and sweet: Total Home Protection is awesome. Alan (or Allen) is the most patient, understanding and knowledgeable rep I've ever spoken with from any company. Thanks Allen for not making fun of my thousands of questions and for making the information easy for me to process! 5 stars for Alan!

When my heater broke down, I didn’t know how to go about it as I don’t know any repairer in my area, then my friend came to visit. She was the one who told me about Total Home Protection and had urged me a few months back to invest in a home warranty. I had never used them before, but I called them. Their customer service was very professional, I immediately fell in love with them. Their response speed was top notch, after I put a call through to them and did all the things I was asked to do, they sent me a local contractor who came to my house and fixed my heater for me. This is something I haven’t experienced with any warranty company before and for this I am giving them a thumbs up. I recommend Total Home Protection to every home owner. Thank you.

I called Total Home Protection for the plumbing problem in our house. The customer service was professional. The plumber came out on time and did a thorough job in evaluating and fixing the problem. The serviceman was friendly, professional, and on time. We are glad we have this coverage. Money well spent. I paid only my deductible.

I was having a very busy morning trying to get everyone out the door when I realized my boiler stopped working. We all had cold showers that morning, which was a cruel punishment on an already cold winter's morning. Our house was freezing and no amount of wood in the fireplace was warming up my four bedroom home adequately. I was relieved when I called Total Home Protection and the rep put me at ease. He told me they would send someone out that morning, and they did. The technician was kind, competent, and got work right away. He put me at ease telling me he would have it fixed and he said that these problems are common, especially during the colder months. I was relieved that all I had to do was pay a small deductible -- I was completely expecting a large bill (which would not have been fun, especially right after Christmas). Thank you so much to THP for your friendly and professional service. My family and I are now warm and toasty.

I am A contractor that worked for Total Home protection and have not been paid since September of last year. I have called about every 2 weeks since and have had the worst customer experience i have ever encountered. Filed a clam with the BBB. I also worked with 4 other Home warranty companies and from a contractor stand point Old Republic Home Warranty is by far the best. Im starting to think that they dont have money to pay there contractors.

My garbage disposal and sink were a mess a week ago. Apparently one of my kids thought it would be funny to stick a reusable straw down there and I was too chicken to try and get it out. I submitted a service request with them online and was contacted shortly after by a csr. Really helpful girl who kept advising me against trying to fix it myself. Someone was able to come next day, after business hours (which was awesome because I couldn't take the day off), and he quickly fixed it. The cost was low and the time spent dealing with this "crises" was very, very minimal.

I thank you Total Home Protection team...When my washing machine wasn’t working, I called the customer service department and within 1 day’s time, they came to my house to fix the machine. I am happy with the results of the repairman; my machine is running better than ever and the whole process was no stress.

Filled personal info online, got a call from an agent who was very pushy in selling , offering discounts and he asked if I'm ready with the card. I told him have few questions and need to understand few details, he just hung up the phone. Thats bad customer service at first place! Wondering what would happen when I start my claims.

I had a great experience with Total Home Protection. I needed a repair done recently on my house. I called THP and found out it was covered under my warranty. They sent a technician out right away, and my problem was solved. I'm a very happy customer. It was a 1-2-3-DONE process, which is exactly what most homeowners want

This is an honest reviewer of Total Home Protection, not a bot paid user. Purchased protection for my appliances when we had a lease/sale of a house. Had a leak develop under our sink. After calling and filing a claim took a few days for someone to come out. The first repair man said that leak was from sink, call a plumber. At my expense I called a plumber who fixed leak from sink, but said that dishwasher is leaking as well. Called to make second claim. They gave me number of local repair man. Answered quickly and said he would get to it. After a week and complaining he finally settled on a date to come out. Once he finally arrived, discovered that pump on dishwasher was actually leaking and that the first guy missed it. Rec. repair or replacement. Said he would order the part and be in touch. After a month with no contact from the warranty company or the repairman called both. Repairman had no idea what was going on. Called Total Home Protection and spoke with representative. They said they attempted to contact me, but I have no missed call nor email (I checked spam as well). They wanted to let me know that they have decided that the dishwasher needs to be replaced and they are sending me a check for $100 "to go towards the replacement of a new dishwasher." So after two months of waiting, damage to my floors, I get a whole $100 to go toward a $800 dishwasher. I understand they shouldn't have to purchase a new dishwasher, but give me more than $100. The lady keeps stating, like she is reading from a book, "we do not match retail prices." I leave this conversation feeling like the purchase of this policy has been nothing but a waste of time and money. I would have been better off to repair/ replace all these things out of my own pocket. My costs for this job have been: $45 service call (1st visit), $85 plumber call, $45 service call (2nd visit), now a $800 dishwasher, and the damage to the flooring because using their service had to use their people to get repaired. I thought the point of a warranty was to take care of things when things break and give you peace of mind. Total Home Protection gave me neither of these. If you still decide that you need a home warranty, look else where.

I wanted to document the delightful experience I just had with a Total Home Protection contractor who came by to fix the ice maker on my fridge. I have an unhealthy relationship with ice, I eat it constantly and the fact that my ice maker stopped working made me go crazy. I honestly tried to fix it myself and Im sure I made it worse. The guy who came by was very professional, and very patient with me (I can be a little nutty). He explained to me what happened to my ice maker and invited me to see how exactly he fixed it. Afterwards, to show me it worked, he filled up a glass of ice and handed it to me and said enjoy!! It was so funny because I didn't think he was taking me seriously when I told him how much I loved ice. Very happy with this experience!

I shopped around for several weeks for a home warranty company since the present company wasn’t providing good and reliable service. I spoke to a sales representative several times by phone and he like all the rest said their company out performed all other warranty companies. I took out a home warranty back in September. And service was supposed to start mid October. The end of November, I had a refrigerator/ice maker problem. They sent a repairman who couldn’t at that time make repairs He stayed he would be out to make repairs within 2/3 days after getting approved. 3 days past and after 8 phone calls to company; I was denied. Reasons 1- didn’t wait the required 30 days by contract. This of course I did. 2- repair was pre-existing. Company shows deception. Don’t want to honor contract. A supervisor tries to pay me off for broken ice maker. I refused and told him I was considering cancellation. He said according to contact, $50 administrative fee and any and all pro-rated charges. So company charged me $223.52 for all fees. I was referred to my contract. Total Home Protection employees were rude, somewhat dishonest, and lack people skills. I would NEVER recommend this company to anyone!

There was a very slight leak in my sink that I ignored for weeks. It seemed like it got worse overnight and I woke up to water leaking from under the sink. I almost slipped in the kitchen. I called Total Home Protection and was able to schedule a visit from a contractor. The visit was really pleasant, surprisingly. He was communicative and fixed the leak very easily. I was happy with the work and the way everything was handled.

am very satisfied with Total Home Protection. They are low cost for excellent coverage and service. For example, customer service is polite and responsive. I find all the support about questions and facts from the website or by simply calling the customer service line. They never seem annoyed or impatient with all my questions. I would like to issue a 5-star rating to total home protection.

I haven’t seen such professionalism like the one the Total Home Protection has. These guys are highly professional and buying my extended warranty from them is one of the good decisions I made this year. The warranty covers repairs and maintenance of all my home appliances. This has not only saved me money, it has saved me time too. I no longer spend so much money and time looking for local contractor to fix my electrical appliances, the THP team handles that very well for me. I recommend them, thank you.

So our hot water heater died recently and with two kids, we need hot water for showers, laundry, dishes, etc. I was worried about having enough money to buy another one because I know they're expensive. Then my wife reminded me that we had an extended warranty with Total Home Protection. I called them and was told they'd have someone come out first thing in the morning. Luckily, it was later in the day and as it turned out? The water stayed warm enough to use it until we went to bed. The plumber showed up as I was leaving for work. I called a couple of hours later just to check and see how it was going and my wife said he was already finished. Something about a valve going out and he happened to have one with him. My wife was so happy... She said the water in our hot water heater never even got cold. All I know is I didn't have to spring for a new hot water heater. With Christmas right around the corner? That would not have been a very nice gift for the kids. Thank you very much Total Home Protection!

Total Home Protection is amazing! It's worth every penny of the payments. I used their assistance to help me repair my water line that broke. I am so thankful to the customer service representative that acted so quickly. He really treated the matter like it was urgent. I ended up needing a replacement and the process was super easy. Thank you THP for helping me out!

This is a ripoff co.Stuck us with a 558 dollar bill for electrical work that states in book as a covered item . Complete SCAM,Save you money and fix it yourself.It would be less stressful

I am really happy with the service provided by Total Home Protection. I had couple of problems with my appliances this past year. One was that my washer was not spinning and another was that my refrigerator was not working. So I called the Total Home Protection customer service department and they explained the policy and made sure that I knew what was covered. The service provider was timely and knowledgeable and sort out my problems quickly. The pricing and quotes were reasonable. Both of my problems were repaired by local contractors. Thank you, Total Home Protection!