TotalHomeProtection Reviews 

208
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

My advice to anyone buying this is they are making a big mistake. My experience with them is that they don't pay off. I paid for a service they said they covered but they won't pay back. It's been... See more

Rated 1 out of 5 stars

I am very disappointed with Total Home Protections. Disappointment is not with the service provider Elite Services. Mechanic tried all trying to energize AC unit.. The compressor is no longer working... See more

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Rated 1 out of 5 stars

Buying a "home Protection " plan was a horrible lapse in judgement. They don't have a customer service policy that puts the consumer first. This company is so broke they can't even afford to pay a $15... See more

Rated 1 out of 5 stars

We did work for this company as a contractor last SUMMER and still have not received payment. I have called more than 10 times regarding and get the complete run-around. I was most recently told since... See more

Company details

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A Total Home Protection warranty allows you to never worry about the high cost of repairing or replacing your home's appliances or major systems. We provide affordable and comprehensive service contracts against inevitable home system comp...


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1.2

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TrustScore 1 out of 5

208 reviews

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1.2

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(208)

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Rated 5 out of 5 stars

I've had a good experience submitting…

I've had a good experience submitting claims to Total Home Protection. I just go online. There were also times that I've called in and the representatives have been very good with handling the claim. They listen to me and find out what my problem is then they usually take it on from there. The contractors they send out seem to be good as well. They know what they're doing and are very professional. In fact, the last contractor I had was very confident about what he was doing. He knew what he was doing and he explained everything to me. He worked on my ice maker and my washer and dryer, and he was good. The home warranty is a good service to have in the long run and I've been recommending Total Home Protection to everyone.

November 25, 2018
Unprompted review
Rated 5 out of 5 stars

Total home protection really is the…

Total home protection really is the real deal. Total home protection helped me in many ways get what I needed to get done, actually done. They are the best home warranty company ever! My washer and dryer quit working on me and the THP contractor came out and did there job with no hesitation! The payment and claims process is so easy. Great friendly service and fast as well! Totally recommend. Thanks!

November 25, 2018
Unprompted review
Rated 5 out of 5 stars

Best home warranty

I would like say a big thank you to the Total Home Protection team for fixing my AC. I received great customer service from THP when I called and reported that my AC was having issues. My AC had been acting up for a few weeks, so I called the THP and, as an extended warranty holder from the company, they sent out a local contractor to me. The problem was fixed in no time. Such professionalism. I highly recommend.

November 18, 2018
Unprompted review
Rated 5 out of 5 stars

I will definitely be keeping this…

I will definitely be keeping this warranty. I usually have problems with warranty either having too high of a premium or not fulfilling my claims but Total Home Protection made claim filing and approval so easy with a cheap premium as well! My house is older and is getting run down from wear and tear so I will be keeping my Total Home plan because they're so helpful!

November 11, 2018
Unprompted review
Rated 5 out of 5 stars

Had a leak in my bathroom faucet

Had a leak in my bathroom faucet. Total Home Protection's contractor came shortly after I came by to help. He fixed the leak, making sure that it wouldn't happen again by replacing the rusty part that was causing it. Their contractors are definitely a great representation and extension of the customer service team. Total Home has always had amazing customer service! I would recommend anyone who needs "total home protection" to go for Total Home Protection.

November 10, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing

The customer service at Total Home Protection is unmatched. I had an issue with my brand new toilet, when I called, the gentleman on the phone explained to me how to prevent the overflow problem I was having while I waited for a contractor to come. This was really helpful because everything I was doing from YouTube and Google was not working. I was able to keep my floor dry that night until the contractor came to fix it. It took him a few hours because there was something that needed to be reconfigured in my fancy, new toilet, but he was able to figure it out quickly despite never working with that model. The amount of money it would've cost me to get a repairman elsewhere, or the amount of time I would've taken trying to return my toilet or exchange it would've been 10x the amount of money or time I spent with Total Home Protection. They saved me a bundle.

November 10, 2018
Unprompted review
Rated 5 out of 5 stars

During a chilling 29 degree winter…

During a chilling 29 degree winter season there were plenty to complain about, particularly the heater and it's faulty performance. My heater managed to delay for 3 days with no sign of any change. That's until Total Home Protection worked its magic and sent me an amazing repairman who gave me a great quote on fixing my heater. He worked especially fast which was much appreciated with this weather.

October 25, 2018
Unprompted review
Rated 5 out of 5 stars

I am glad I took out an extended…

I am glad I took out an extended warranty with Total Home Protection. When my AC stopped cooling this summer, I called THP for help. Because I had a warranty with them, they arranged for service. The contractor came out and took a look and found that I needed more freon. He filled it back up and I paid my deductible. What a great deal and great service. Thanks THP!

October 17, 2018
Unprompted review
Rated 5 out of 5 stars

I'm very pleased with Total home…

I'm very pleased with Total home Protection's customer service. Our air conditioning went the other day, so I called and they arranged for someone to come out. The workers were very polite and considerate and we only ended up paying was our deductible which was great. The unit needed more freon, so they filled it up. Thanks!

October 12, 2018
Unprompted review
Rated 5 out of 5 stars

I was very satisfied with the services…

I was very satisfied with the services I received from Total Home Protection. My central air conditioning system stopped working few days ago. I called and spoke to Benjamin from Total Home Protection and he sent a licensed Service Professional to come and fix my air conditioner for me. He was able to detect the fault within some few minutes and he worked on them. He changed the filters, clean and flush the coils and after that he also checked all the mechanical components and ascertain that they're working properly well. I was well satisfied with the services rendered to me by Total Home Protection and I highly recommend them for all your home protection services.

October 12, 2018
Unprompted review
Rated 5 out of 5 stars

I've been with THP company for quite…

I've been with THP company for quite some time now and I absolutely appreciate their loyal service. The customer service is always courteous and ready to assist with my issues! They have my full support to rate them the best company ever! Thank your THP for taking the stress out of my life with your loyal services!

October 11, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

I am really happy with the service provided by Total Home Protection. I had couple of problems with my appliances this past year. One was that my washer was not spinning and another was that my refrigerator was not working. So I called the Total Home Protection customer service department and they explained the policy and made sure that I knew what was covered. The service provider was timely and knowledgeable and sort out my problems quickly. The pricing and quotes were reasonable. Both of my problems were repaired by local contractors. Thanks Total Home Protection!

October 10, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Thanks to THP and my extended warranty for my home. I noticed I was having a problem with my fridge, so I contacted THP and told them about the problem. Sean opened a claim and arranged to send a contractor out to take a look at it for me. Best of all, it would only cost me my deductible which is very affordable. The repairman repaired my fridge and now it's back working just like the day I brought it. Thanks again THP.

October 4, 2018
Unprompted review
Rated 5 out of 5 stars

I had to call Delta Auto Protect when…

I had to call Delta Auto Protect when my car suddenly stopped on the highway back home. I spoke to Peter in customer service and he opened up a claim for me. He arranged for a contractor (tow truck) to come over to help out with towing the car away to be fixed. Wallace, the tow truck operator, was on time and quite nice. While waiting for the tow truck, Delta made sure a had a rental car take us back home safely. After speaking to Peter again, i was told my deductible would be my only expenditure. When my car returned home after just a day i was so happy! Thank you Delta Auto protect.

October 4, 2018
Unprompted review
Rated 5 out of 5 stars

Prompt Service

As a homeowner, I want the peace of mind that my home will be protected under the best comprehensive plans. I’m pleased to say that I received great service from the professional contractors through Total Home Protection. They were courteous, very professional and ready to help us fix the problem that we were having with our dishwasher.

It really is a relief that I didn’t have to deal with the issue myself. These guys were prompt and prepared to have the issue smoothly managed. I just wanted to thank you for your hard work.

September 29, 2018
Unprompted review
Rated 5 out of 5 stars

Great Protection!

The Total Home Protection coverage plan I purchased for my house gives me comfort in knowing that I have the comprehensive coverage that I sought. I feel great knowing that my house can remain in good condition because I will be able to continuously maintain it with my warranty. This is the perfect warranty is for anyone who owns a home, and would like assistance in upkeep and maintenance with the usual day to day of your home, especially when something suddenly goes wrong. Total Home Protection shows understanding in situations where you are inconvenienced and their reliable customer service team feels like they are on your side. I recommend this warranty and stand behind Total Home Protection.

September 26, 2018
Unprompted review
Rated 5 out of 5 stars

Very happy customer

While washing clothes I noticed the washer wouldn't drain or spin. I flipped the breaker and still had no luck, I called Total Home Protection and was so happy to find out that my washing machine was covered. They sent a repair man out who installed a new door-shut sensor as well as cleaned out my pump skimmer. My washer spun and drained again and was running like new. I have to say I'm a very happy customer.

September 22, 2018
Unprompted review
Rated 5 out of 5 stars

Extremely pleasant and cost-effective solution to all home problems!

Recently, I noticed dirt coming from the sink when I was using the restroom. I realized it was a common issue in the house and wanted it fixed as soon as possible. I called Total Home Protection to use the extended warranty policy that I took out when I bought this house. Brenda was able to schedule a contractor to come over an take a look. The pipes were aging and have a little rust buid-up. He was able to remove the rust and the water was clear again. I recommend this warranty.

September 22, 2018
Unprompted review
Rated 5 out of 5 stars

A must have service!

I am so glad we have a Total Home Protection extended warranty. We have been having issues with our garbage disposal and a few days ago it just stopped working all together. I called to see how long it would take to get someone out, and to make sure we were covered. The lady I spoke with was very knowledgeable and was able to answer all my questions. She had someone come out the next day, the disposal is all fixed and the best part, we only had to pay the deductible. Very satisfied customer!

September 21, 2018
Unprompted review
Rated 5 out of 5 stars

I recently had a problem with my AC

I recently had a problem with my AC. It stopped cooling. Since I have an extended warranty with THP, I called for service. They arranged for a repairman to come over in the morning. I needed some freon and it was working fine again. Thanks THP!

September 21, 2018
Unprompted review

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