Good morning, I m really happy to say with the total job service agency specially Sofia & Jodie , they are really helpful, kind, humble & patient person, I also believe that Sofia & Jodie understa... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I spoke with Nisharn twice on seperate occasions, the first visit was extremely smooth & very informative without being pushy which was really refreshing. The second time, we were asking more... See more
Company replied
I called with a couple of queries and intending to get more information on something relating to a family members job search. Aimen Asif picked up and she immediately was so much more helpful than all... See more
Company replied
Real person not AI and also very pleasant man and helpful glad that you do not have recorded wait message about abuse to staff as most people find this a little off putting. Great service and helpfuln... See more
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Company details
- Recruitment Service
- Advertising Agency
- Applicant Tracking System
- Career Guidance Service
- Employment Agency
- Employment Search Service
Written by the company
As a global business with a local heart, we’re proud to be part of The Stepstone Group. This makes us one of the world’s leading hiring platforms, with a presence in over 30 countries. Whether you want to attract and recruit brilliant people or find your perfect role, we’re here with precise and powerful solutions. Our careers advice helps you build your CV, write your cover letter and prepare for interviews, while our game-changing tech takes your profile and matches you to the right kind of role, sending you recommendations and instant alerts. All you need to do is click "apply". Whatever it is you’re looking for, you can find it on Totaljobs
Contact info
Blue Fin, 110 Southwark Street, Southwark, SE1 0TA, London, United Kingdom
- 03330145111
- customerservices@totaljobs.com
- www.totaljobs.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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good work very nice
August 6, 2026
Reply from Totaljobs
Hi Zameel,
Thank you for your feedback. We're pleased to hear you thought our work was good and very nice.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Solved the problem
Solved the problem, clear in what has happened and what will happen next.
August 7, 2026
Reply from Totaljobs
Hi Paul,
Thank you for your feedback. We're pleased to hear that we solved the problem and provided clear communication about what happened and what will happen next.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Adam has really helped me this morning…
Adam has really helped me this morning !
No good at all on computers,
He was extremely helpful & understanding off the problems I was experiencing & talk me through step buy step to help me !
10/10 excellent service
Thankyou
August 7, 2026
Reply from Totaljobs
Hi Fiona,
Thank you for your wonderful feedback! We're thrilled to hear that Adam really helped you this morning and was extremely helpful and understanding about the computer difficulties you were experiencing. It's fantastic that he talked you through everything step by step—that's exactly the patient, supportive service we aim to provide.
Your 10/10 rating for excellent service is wonderful, and we'll be sure to pass on your thanks to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Effective recruitment resource and all…
Effective recruitment resource and all worked very well for our company. Would use again.
August 6, 2026
Reply from Totaljobs
Hi Kevin,
Thank you for your wonderful feedback. We're delighted to hear that we've been an effective recruitment resource and that everything worked very well for your company. It's great to know you would use us again.
We appreciate you taking the time to share your experience and look forward to supporting your future recruitment needs.
Kind regards,
Mohammad
Whoever Polly is they are incredibly…
Whoever Polly is they are incredibly rude and have influenced my decision not to sign up with total jobs
Update: the person was from them, but zero ownership from Total Jobs clearly shows the level of accountability from these muppets!
August 5, 2026
Unprompted review
Reply from Totaljobs
Hi Ben,
Thank you for your feedback. We're very concerned to hear about this experience, as providing professional, respectful service is fundamental to how we operate.
However, we need to clarify that we do not have anyone named Polly working in our team. We've thoroughly checked our records across all departments, and there is no employee by that name at Totaljobs. This raises questions about whether this interaction actually occurred with our company, or if there may have been confusion with another organization.
We'd like to investigate this matter urgently and ensure you receive the professional service you deserve. To do this, we need more information from you:
When did this interaction take place?
How did you contact us (phone, email, chat)?
What was the nature of the conversation?
Can you provide any other details that might help us identify who you spoke with?
Please contact us at customerservices@totaljobs.com or call us on 0333 014 5111 with your details and any information about this interaction. If you did speak with someone from our company, we take this extremely seriously and will address it immediately. We'd also be happy to walk you through our website and services properly so you can make an informed decision.
Without being able to verify this interaction actually took place with Totaljobs, we cannot address your concerns or investigate the alleged rudeness. We'd welcome the opportunity to speak with you directly.
Kind regards,
Mohammad
Amazing support from Darren
Amazing support from Darren. Helped me without any issues.
Thanks again Darren
August 5, 2026
Reply from Totaljobs
Hi Sonia,
Thank you for your feedback. We're delighted to hear that Darren provided amazing support and helped you without any issues. We'll be sure to pass on your thanks to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Adam Phillimore
Adam Phillimore, was really helpful, communication was clear. much appreciated for his great help. quick solution.
August 5, 2026
Unprompted review
Reply from Totaljobs
Hi,
Thank you for your feedback. We're delighted to hear that Adam Phillimore was really helpful with clear communication and provided a quick solution. We'll be sure to pass on your appreciation to him.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
very helpful
August 5, 2026
Reply from Totaljobs
Hi Rhys,
Thank you for your feedback. We're pleased to hear we were very helpful.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Mandy,
Thank you for your feedback. We're pleased to hear that our service agent provided great assistance with your issue.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
I contacted totaljobs regarding my…
I contacted totaljobs regarding my account which i have not accessed for a few years and i wasnt able to login either. They prompty fixed this for me and were very friendly and helpful.
August 3, 2026
Reply from Totaljobs
Hi,
Thank you for your feedback. We're pleased to hear that we were able to promptly fix your account access issue after not using it for a few years, and that our team was friendly and helpful throughout.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Went above and beyond
They went above and beyond to improve our advert and attract higher-quality applicants for the position. I was extremely impressed with their proactive approach and dedication.
August 3, 2026
Reply from Totaljobs
Hi Pamela,
Thank you for your wonderful feedback. We're thrilled to hear that our team went above and beyond to improve your advert and attract higher-quality applicants. It's fantastic that you were impressed with our proactive approach and dedication.
We appreciate you taking the time to share your experience and wish you success in finding the perfect candidate.
Kind regards,
Mohammad
Issue with changing email address
Aimen was very clear about how to resolve issue but required my permission to execute action. Did so immediately upon receiving permission - really pleased with how quickly and efficiently it was handled. Excellent service.
July 31, 2026
Reply from Totaljobs
Hi Sabah,
Thank you for your wonderful feedback. We're delighted to hear that Aimen was very clear about how to resolve your issue, properly sought your permission before taking action, and then executed it immediately. It's fantastic that you were really pleased with how quickly and efficiently everything was handled. We'll be sure to pass on your praise for her excellent service to her.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Yemiola,
Thank you for your 5-star feedback. We're delighted to hear you had a positive experience with us.
We appreciate you taking the time to share this.
Kind regards,
Mohammad
Today I had efficient polite service…
Today I had efficient polite service from Total jobs and the young lady went above and beyond to help me.
July 30, 2026
Reply from Totaljobs
Hi Linda,
Thank you for your wonderful feedback. We're delighted to hear that you received efficient, polite service today and that our team member went above and beyond to help you.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Amanda,
Thank you for your feedback. We're pleased to hear that our customer service was super quick and resolved your issue with no problems.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Prompt and clear response.
July 29, 2026
Reply from Totaljobs
Hi Douglas,
Thank you for your feedback. We're pleased to hear that our response was prompt and clear.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Very helpfull and understanding thank…
Very helpfull and understanding thank you total youbfor your help
July 24, 2026
Reply from Totaljobs
Hi Nita,
Thank you for your feedback. We're pleased to hear that we were very helpful and understanding. You're very welcome, and we're glad we could help!
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
CONCERNS RESOLVED. My experience was fantastic. (Aimen) assisted to resolve my concerns.
My experience was fantastic because your staff (Aimen) offered me instant helpful advice, and she has solved my concerns which regarding logging in.
Aimen is an exceptional staff. Keep it up, she's a great asset to your company.
July 28, 2026
Reply from Totaljobs
Hi,
Thank you for your fantastic feedback. We're thrilled to hear that Aimen offered you instant, helpful advice and resolved your login concerns. Your comment that she's an exceptional staff member and a great asset to our company means so much to us. We'll be sure to pass on your kind words and encouragement to her.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
Reply from Totaljobs
Hi Chloe,
Thank you for your feedback. We're pleased to hear that our service was really helpful, friendly, and polite.
We appreciate you taking the time to share your experience.
Kind regards,
Mohammad
We were in need of a new job board…
We were in need of a new job board ASAP. Raheel Ahmed called me back immediately and within 1 day had pricing and the invoice prepared - he even did this out of hours.
Exceptional speed and service and made a large company feel almost family-run. Huge credit to him and his team
July 27, 2026
Reply from Totaljobs
Hi Ryan,
Thank you for your wonderful feedback. We're thrilled to hear that Raheel Ahmed called you back immediately when you needed a new job board urgently, and had pricing and the invoice prepared within just one day—even working out of hours to make it happen.
Your comment that he made a large company feel almost family-run is incredibly meaningful to us, and we completely agree that he deserves huge credit. We'll be sure to pass on your kind words to both Raheel and his team.
We appreciate you taking the time to share your experience and look forward to supporting your recruitment needs.
Kind regards,
Mohammad
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