The Lecturer and information was well organized, taught in an effective way, clear presentations that were relevant to the subject. A lot of practical examples. Taught well according to all the dif... See more
Company replied
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See what reviewers are saying
Very professional staff who were able assist me to complete the course through excellent feedback. The turn around time to receive my certificate was very fast. Woukd recommend them as a training orga... See more
Company replied
was really great content, loved the fact that the facilitator was a local who has grown up in not only the Cairns/tablelands region but also has worked and travelled through out Cape York communities.... See more
Company replied
As people learn differently I found the new online portal hard to study with. The previous one was good as I could printout what I needed to read and reference the printout plus my notes to compete ta... See more
Company replied
Company details
Information provided by various external sources
Total Management and Training is a registered training organisation, a safety consultancy, and on-seller of Mango compliance software.
Contact info
30 Minnie Street, 4870, Cairns, Australia
- +61 (07) 4051 6357
- office@totalmantra.com.au
- www.totalmantra.com.au
4.5
Excellent
55 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
I find that my stay at Mantra was…
I find that my stay at Mantra was excellent and I would recommond this motel to my friends and families'
November 5, 2019
Unprompted review
Reply from Total Management and Training
Hi Maryper. Thanks for the feedback, however we were the provider of your Health and Safety Representatives training, and did not provide you with accommodation.
We are working with Trustpilot to organise what to do with the review... although we do appreciate the 5 stars :)
It was a very relaxed atmosphere
It was a very relaxed atmosphere, Facilities were great and the after course care was excellent.
November 5, 2019
Unprompted review
Reply from Total Management and Training
Thanks Kevin. It was a pleasure having you for the course. Looking forward to seeing you again in the future.
Pros and Cons
Pros: Staff were super friendly, rooms were spacious and well set out and the view was amazing. Special mention for Josh who was super helpful at all times.
Cons: Cleaning staff remade beds and restocked room but in a 3 month stay only actually cleaned the room once after 2 separate requests for it to be done. Outdoor areas (balcony and stairwells) are in a fairly untidy unclean state and reflect poorly on the property.
November 5, 2019
Unprompted review
Reply from Total Management and Training
Thanks, Peter... although we were the organisation who provided the training and not the one who provided the accommodation.
I'll give Trustpilot a shout to see what we do with this review... we're happy to have the 4 stars though :)
excellent training I love it how it…
excellent training I love it how it targets what we would do in our role.
November 5, 2019
Unprompted review
Reply from Total Management and Training
Thanks for the great feedback Vassilios. We wish you well into the future.
Great company
Great company, easy enrolment process, the trainers explain complex items so well, real practicle examples as well as general text book study, nothing is too much trouble . This is a great place to learn. I would highly recommend Total Management and Training, and I will continue my studies with this company in the future.
October 24, 2019
Unprompted review
Reply from Total Management and Training
Hi Trevor, Thanks for providing us with some great feedback. I will pass on your positive comments to the team. We're looking forward to seeing you again in the future.
Work put into it was well planned and…
Work put into it was well planned and enjoyed easy to understand.
October 16, 2019
Unprompted review
Reply from Total Management and Training
Thanks for the positive feedback Karen. Good luck with your training in the future and we look forward to working with you again.
Did the 502 up grade
Did the 502 up grade, great people to deal with, great outcome, definitely recommend
Thankyou
October 16, 2019
Unprompted review
Reply from Total Management and Training
Thanks Norman. Good work completing your TAEASS502 unit. I'll pass on your comments to the admin team and your trainers.
Fire Safety Advisor
Total Management and Training has been very helpful with my time management to complete my training
October 16, 2019
Unprompted review
Reply from Total Management and Training
Thanks Sandrine. The Fire Safety Adviser course is quite a challenging one with substantial assessments. Well done on completing and we look forward to seeing you again in the future.
Trainer had very high expectations,
Trainer had very high expectations,, almost unreal.
September 22, 2019
Unprompted review
Reply from Total Management and Training
Thanks for the feedback Noel. We have undertaken a moderation of our assessments since you completed your course and have made improvements, based on feedback from students like yourself and our group of assessors. This should ensure we maintain a rigorous but fair expectation for future assessments.
supportive
Staff and lecturer always available to help
Received prompt response when contacted
September 16, 2019
Unprompted review
Reply from Total Management and Training
Thanks for the positive feedback Charmaine. We wish you the best into the future with your Certificate IV in Training and Assessment.
Highly recommend total mantra
Great training facility, staff are super helpful.would recommend them to anyone
September 9, 2019
Unprompted review
Reply from Total Management and Training
Thanks for the great feedback Samantha. I will pass on your comments to your trainers. Best of luck in the future and we hope to see you again.
Was so confused and was offered…
Was so confused and was offered assistance but was rushed through that and was left to my own devices. Wouldn't us or reccomend to anyone. Ran 3 certIV upgrades in same room at same time with most work needed to do on my own anyway. Very dissatisfied.
September 9, 2019
Unprompted review
Reply from Total Management and Training
Thanks for the feedback Greg. Unfortunately we failed to meet your expectations on this occasion, however, based on yours and others feedback we have structured the delivery of the TAEASS502 so it is easier to follow since you attended in January. I wish you well in your future studies.
TAE Upgrade
I was required to upgrade my TAE qualification to 40116. I had already done the LLN module. I completed the Knowledge assessment at home through self-paced learning, then did the remaining four assignments with colleagues at a 2-day workshop.
For the most part, everything was straightforward. I took a lot longer than expected to do the Knowledge paper because I am a trainer/assessor who follows a written guideline, rather than someone who prepares one.
The training materials were excellent, and I am grateful for the helpful comments by one of your staff who reviewed my submissions.
September 9, 2019
Unprompted review
Reply from Total Management and Training
Thanks for the detailed feedback Robert. People take all different times to work through the materials, and your submissions were of a high standard which reflected the time you put on. Congratulations.
My experience was a positive one
My experience was a positive one. I was really nervous about updating because there were quite a few years since I did the TAE. The participant guide was great, as was the access to additional resources.
August 15, 2019
Unprompted review
Reply from Total Management and Training
Thanks for the review, Melonie. We like to hope our students leave with a positive experience every time. Good luck in the future.
TAE Upgrade
TMT have been consistent with their feedback and helpful tips when resubmitting assessments.
August 14, 2019
Unprompted review
Reply from Total Management and Training
Thanks Teena. It is always good working with yourself. Great work completing your TAE.
Had the pleasure of Total Mantra to…
Had the pleasure of Total Mantra to conduct our Trainer Assessor on our mine site and they tailored the course to suit our needs and facilities.
Great company to deal with and will definitely deal through them again in the future
August 7, 2019
Unprompted review
Reply from Total Management and Training
Thanks for the feedback M Casey. We like providing customised solutions to suit clients, which is what you allowed us to do. I'll pass on your feedback to Tina :)
Reply from Total Management and Training
Thanks Howard. You did a fantastic job with your TAE. We wish you the best in your future training endeavours.
Very good service
Very good service , they helped me get on a coarse ASAP
August 7, 2019
Unprompted review
Reply from Total Management and Training
No problem Darren. We always like being challenged to get a course organised at short notice :). Happy to help.
The delivery was good , great trainer support during the activities , trainer sspread her support amongst the learners well
I thought the course was well delivered by the trainer , she had a wealth of topic knowledge and shared her support well between the learners
August 7, 2019
Unprompted review
Reply from Total Management and Training
Thanks for the feedback Levi - I'll make sure I pass the feedback onto Tina. We look forward to seeing you again in the future.
Excellent service provider
Excellent service provider, able to provide experienced trainers and the assistance given to complete courses is second to none.
August 7, 2019
Unprompted review
Reply from Total Management and Training
Thanks for the awesome feedback Shawn. We strive to ensure our trainers are at the top of their game and student support is always one of our focusses.
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