Got a call from TSG saying they'd had a cancellation and could install or Starlink within the next hour. Agreed and within minutes was contacted by Craig who confirmed his ETA. A first class inst... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I’ve worked with many engineers, but Chris Thornton is easily one of the best. We had several ongoing issues with our music and TV systems, and Chris handled everything with total expertise. He is inc... See more
Company replied
Kai arrived on time and carried out a quality Starlink installation. He checked I was happy with everything before, during and after installation. He explained everything clearly and was able to... See more
Company replied
Brent called the day before to give an estimated time of arrival. He arrived, and set to work installing our Starlink system. He worked away, tidying up after himself and checked everything was wor... See more
Company replied
Company details
Information provided by various external sources
The Total Support Group otherwise known as ‘TSG’ provides clients with an award winning ‘one stop shop’ solution to all of their signal requirement needs!
Contact info
United Kingdom
- www.totalsupportgroup.com
4.9
Excellent
679 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Our engineer Paul Watson and his…
Our engineer Paul Watson and his sidekick Velerie went above and beyond to get everything working and to 100%, last engineer did a dodgy repair job but it was fixed by the engineer today and we could not be happier.
April 14, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Morning Bailey,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Paul and Valerie, and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Great service from Brent
Fantastic service from Brent very professional friendly and very helpful! Highly recommend.
March 6, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Afternoon Shazza,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Helpful, and approachable engineer
Brent called the day before to give an estimated time of arrival.
He arrived, and set to work installing our Starlink system.
He worked away, tidying up after himself and checked everything was working accordingly!
Brent was so helpful and made sure we were happy with everything before he left. Total assest to the company. Thanks Brent!
March 10, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Afternoon Linda,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
The engineer Brent was excellent
The engineer Brent was excellent. He very quickly identified the problem. He equally rapidly repaired the problem.
Again excellent.
March 9, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Afternoon Roger,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Was visited by Chris today who was…
Was visited by Chris today who was presented with a very tricky installation. Everything was done to a high standard.
March 6, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Morning Martin,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Chris and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Well done, Brent Hood from TSG
I live in a very isolated rural setting. The mobile signal here is very weak, and elusive. I was stuck with a very old, extremely slow landline connection.
Brent Hood search out a mobile signal - which wasn't easy - and installed my 4G antenna. Very skilful.
February 24, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Morning,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Installed Starlink for us
Installed Starlink for us. No dramas just job done nicely in a quick and informative way. Brilliant ✊🏼
February 23, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Morning Nicholas,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Fantastic service from Brent today
Fantastic service from Brent today, professional and offered great advice on installation whilst listening to what we wanted from the set up at home. Neat and conscientious work, couldn’t fault the service.
February 23, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Afternoon BA,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Chris Thornton is a true professional
I’ve worked with many engineers, but Chris Thornton is easily one of the best. We had several ongoing issues with our music and TV systems, and Chris handled everything with total expertise. He is incredibly punctual, professional, and has a 'fix it right the first time' attitude. What really stood out was his approachable nature; he truly listened to our concerns and went the extra mile to ensure everything was perfect before he left. If you want high-quality service and technical excellence, Chris is your guy.
February 18, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Afternoon Teresa,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Chris and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Kai, Starlink installation.
Kai, was on time, polite and professional. All round excellent service.
February 20, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Afternoon James,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Kai and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Amazing service from Craig
Craig visited within 2 hours of me placing my TV service order. Very polite. Extremely informative and clearly took pride in his work. Highly recommend. Great job.
February 19, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Morning Chris,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Brent was really helpful
Brent was really helpful and did a brilliant job of installing our Starlink. I can’t recommend him highly enough. Great service.
February 17, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Afternoon Daniel,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Brent and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Great work
Great work, Kai explained the process very well completed a swift install and offered great insight into the setup. Nice tidy, efficient install. Well done!
February 12, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Morning Ed,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Kai and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Excellent service from Craig
Excellent service from Craig who was very knowledgeable and carried out all the required work and cleaned up after himself. Then made sure the set up was correct and fully working on the set top box. 5 star rating all round
February 6, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Afternoon Mark,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Starlink installation
Kia helpfully called to let us know when he would be arriving - he was really polite - and did an excellent job installing Starlink. Thank you very much - James
February 5, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Afternoon James,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Kai and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Craig was really quick and helpful
Craig was really quick and helpful, were pensioners, but Craig has good customer skills, made everything easy to understand, left everything clean and tidy Excellent Thank you Bern and Mike .
January 30, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Morning Bern and Mike,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Was contacted one hour before arrival…
Was contacted one hour before arrival so that was excellent and I could then plan my day . The installer when above and beyond- he listened to my concerns and worked around them and was so great at explaining things ! I can absolutely say this was a 5 star journey from start of purchase to the wonderful installer . Do not think twice about getting this great kit fitted and in my experience my wonderful installer made it a great experience all round Craig was brilliant!!!!
January 29, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Afternoon Sarah,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Craig and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Kai contacted first thing to let me…
Kai contacted first thing to let me know his ETA that morning so i was able to plan around it. Lovely young man with pleasant manners and appearance. He explained the procedure fully before starting the work, checking at each stage that I was happy. At the end he helped me download the Starlink App and helped me with the set up. First class job from such a young man.
January 26, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Afternoon Holly,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Kai and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
Second Starlink Install Attempt
Had an issue with the first engineer who came out to install our Starlink. He took a very brief scan at ground level and told us he wouldn’t install it, citing some trees.
I made a complaint and TSG arranged for another engineer to visit.
Kai was incredibly helpful and knowledgable about Starlink, he took the ladder to roof height to perform a scan, showed me the results and proceeded after I confirmed I was happy.
The dish is installed and despite the trees the previous engineer refused based on we are getting fantastic speeds and no disconnections.
Thank you Kai and TSG for sorting the situation out. I have increased the review to 4 stars
January 23, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Afternoon Jake.
Thank you for upgrading your review please accept my sincere apologies that our fist engineer failed to deliver the high standards we aim to deliver on every Installation. I have arranged for our Field Installations Manager to bring the engineer in for some retraining. I have also passed your review onto Kia.
Regards
Martyn
TSG Operations
Superb service from Kai
Kai arrived on time and carried out a quality Starlink installation.
He checked I was happy with everything before, during and after installation.
He explained everything clearly and was able to install in my preferred location.
He took great care of the property and wore shoe covers when inside, conscious not to make any mess.
You would not know he had been to the house other than a superbly installed starlink internet service.
Well done Kai, thank you very much.
January 20, 2026
Unprompted review
Reply from Total Support Group Ltd.
Good Morning Steven,
Thank you for your review.
We are pleased to hear you are happy with the service you have received from TSG. I have passed your comments on to Kai and shared with the Installations Team.
We do hope we can be of further assistance in the future.
Kind Regards
Martyn
TSG Operations
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