Total Warehouse Reviews 

1,128
TrustScore 4.5 out of 5

4.3

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Rated 1 out of 5 stars

Let me place an order, emailed to say 3-4 days delay which I was okay with. Now not responding. emails bouncing, phone number not working and website down. Can safely say they've taken everyone's mon... See more

Rated 5 out of 5 stars

Recently bought a gorgeous light fitting from Total Warehouse. It came directly from the supplier & due to the way it was packaged had sustained some damage. I had no problem getting through to Beck... See more

Rated 5 out of 5 stars

The product delivered was damaged by the carrier. On examining it decided we did not want it replacing. On speaking to Becky and explained the situation she advised us to photograph the damage and ema... See more

Rated 5 out of 5 stars

We needed plug and play lights the next day due to being let down by another supplier. Total Warehouse had the lights in stock and even paying them extra to deliver by 12pm the next day were still... See more


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4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.3

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(1,128)

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Rated 4 out of 5 stars

Excellent customer service

I ordered an Airpro 500ml Mini Small Air Dehumidifier from totalwarehouse.co.uk, but received an 'El Poquito' Mini Peltier Dehumidifier instead, both dehumidifiers look almost exactly the same but the Airpro Mini has great reviews and I think is heavier than the El Poquito. I rang customer service, person who sorted out everything was SARAH, she was very apologetic and helpful. They agreed to send me the correct order after I send back the wrong one, and SARAH kept an Airpro Mini for me under her desk because the were running out of stock. When the Airpro Mini, I discovered that the plastic bottom left side was heavily chipped, I think it thats how it came from the manufacturer, it's what you get at this very cheap price. Other than that it worked right out the box and started collecting water immediately, despite its very small size. You would notice that the dampness smell disappears in the room after 24 Hours. I took away one star because of the aesthetic appearance (heavy chipping), other than that the dehumidifier works fine and its been a pleasure doing buisness with totalwarehouse.

November 28, 2013
Unprompted review
Rated 5 out of 5 stars

good customer service

Heater came slightly damaged but customer service dealt with matter very efficiently would recommend them to anyone. kind regards Keith.

November 23, 2013
Unprompted review
Rated 5 out of 5 stars

Good prices Quick delivery

The prices were very competitive My order arrived quickly & I was kept fully informed with the progress if my order. I received everything I look for from an online supplier. THANK YOU!

November 23, 2013
Unprompted review
Rated 5 out of 5 stars

WELL DONE

Placed order on Saturday evening and radiators arrived following Tuesday. Really speedy service, thank you.

November 4, 2013
Unprompted review
Rated 5 out of 5 stars

Promt delivery. Easy to use website.

I purchased a Dehumidifier through the Total Warehouse web site. I found the site easier to use and check-out was straight-forward. I received regular updates via email on the status of my order. Dispatch was prompt and there was no problem with the delivery.
I'd would buy from them again.

October 27, 2013
Unprompted review
Rated 5 out of 5 stars

A fantastic company to do business with

Nothing is too much trouble, messages are replied to, and staff are totally fantastic. It is rare to find businesses like this, so use them without a second thought - they are brilliant.

October 17, 2013
Unprompted review
Rated 4 out of 5 stars

Quick and Quality

The items were delivered very quick., nice quality not shoddy second rate goods. Very reasonable prices.
On the downside my Email address and phone number were printed on the address label on front of the goods for anyone to see !!

September 30, 2013
Unprompted review
Rated 2 out of 5 stars

Strange series of events.

My order was confirmed and then a second e-mail advised that it was ready for dispatch, then, several days later, an e-mail to say it was out of stock and no further supplies could be obtained and that I would get my money back. I have no reason
to suppose I won't and await my next credit card statement.
I did e-mail them to complain that the series of e-mails was very odd if they didn't have the stock in the first place and received a reply to say someone would contact me.
They haven't.

September 30, 2013
Unprompted review
Rated 5 out of 5 stars

great experience

i cant sa how impressed i was with total warehouse i was kept in the loop with every part of the deivery from order recieved to order awaitinging despatch to order despatched and then given a text to ask if i was available for a morning delivery then an hr before i was told delivery was between 10.00 and 11.00 am best delivery experience from mail order ever what a change in this day and age well done

September 11, 2013
Unprompted review

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