Tourist Israel Reviews 

694
TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

I signed up and paid for a 2 day group tour to Petra and Wadi Rum in Jordan from Tel Aviv. The price ended up being significantly higher than advertised and they were very slow to reply to my queries... See more

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Rated 5 out of 5 stars

1 day tour to Jerusalem was absolutely fascinating. The tour guide, Sharif, was incredibly knowledgeable and made this a really interesting and worthwhile experience. He took us all over the Old Cit... See more

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Rated 5 out of 5 stars

Well organized. Everything flowed smoothly. Appreciated how our guide (Yael) took time to read the scripture passages connected with the places we visited (e.g. Jesus’ baptism, temptation, etc). Nic... See more

Rated 5 out of 5 stars

1. may need to tell clients how rigorous climbing up could be to 40 & above aged people. even for me who steadily exercise kendo & ballroom dancing every other days, it was tough climbing up. 2.... See more

Company replied

Company details

  1. Tour Operator
  2. Tourist Information Center

Written by the company

Tours and things to do in Israel - activities, tours, hotels, and off the beaten track activities in Tel Aviv, Jerusalem, Galilee, Negev, and Dead Sea


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

694 reviews

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4.3

All reviews

(694)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

The tour guide we had in Jordan was…

The tour guide we had in Jordan was excellent! Very passionate and well informed. It’s a long trip starting from tel aviv, but we’ll worth it.

October 1, 2023
Unprompted review
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Reply from Tourist Israel

Andrew, we're thrilled to hear you had an excellent tour guide in Jordan, and we agree that the long trip from Tel Aviv was well worth it!

Rated 5 out of 5 stars

Galilee Tours

Guide was knowledgeable.

September 30, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your feedback on the Galilee Tour; we're glad to hear that your guide was knowledgeable.




Rated 3 out of 5 stars

The tour to Masada and Dead Sea was…

The tour to Masada and Dead Sea was amazing. I really wanted to see Ein Gedi. It seems there was a glitch according to our tour guide and we didn't have reservations so we didn't get in. It was terrible. We should have not been let down like that. Other groups were entering the park.

September 30, 2023
Unprompted review
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Reply from Tourist Israel

Dear Cathy,
We deeply regret the inconvenience at Ein Gedi during your tour. Our sincerest apologies. We invite you to reach out to us at info@touristisrael.com so we can discuss compensation options and address your concerns comprehensively.

Rated 5 out of 5 stars

An Amazing Day

From start to finish, our day was perfect. From pick-up at our place to the transfers and the driver to Petra (who stopped to treat us to some local bread), everyone was professional and wonderfully warm. Our guide in Petra, Ahmed, was engaging, knowledgable, and by the end of the tour, it felt like we had made a new friend. The perfect trip.

September 27, 2023
Unprompted review
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Reply from Tourist Israel

We sincerely appreciate your kind feedback about your experience with us in Petra. Your words mean a lot to us, and we're delighted to hear that you had a perfect day with our team. Thank you for choosing us, and we hope to welcome you back in the future.

Rated 5 out of 5 stars

Our guide was great

Our guide was great. Very knowledgeable and friendly.

September 29, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your feedback. We're thrilled to hear that you had a great experience with our knowledgeable and friendly guide.




Rated 5 out of 5 stars

Check-in was quick & the hotel was very…

Check-in was quick & the hotel was very nice.

September 28, 2023
Unprompted review
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Reply from Tourist Israel

We're glad to hear that your check-in was quick and that you found the hotel very nice; we hope you enjoy your stay!




Rated 4 out of 5 stars

Good transfer

Good pick up and transfer from Jerusalem to Eilat. The only thing I think they should change is to drop anyone whose is staying in Eilat off first or get everyone off the bus and they sell them the border fee tickets. (We arrived at the Jordan border and they go through who is staying on bus (which i think was only 4-5 of us, then they go over the whole border crossing and the fee to buy the ticket from him and then they go through the whole bus and let people pay then they get everyone off and get their luggage and then we proceeded to Eilat) We were supposed to arrive in Eilat at 0800 and would have if not for the whole long stop at border, we had a 0900 tour leaving from Eilat that we barely made! (Also it said Eilat central station would be our drop off but our bus took us to one about a 5-7 min walk from that station)

September 17, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your valuable feedback, and we apologize for any inconvenience caused during the border crossing delay and the drop-off location discrepancy; we'll certainly take your suggestions into consideration for improvement.




Rated 4 out of 5 stars

Good one day tour

September 28, 2023
Unprompted review
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Reply from Tourist Israel

We're pleased to hear that you enjoyed your one-day tour. Thank you for choosing us!

Rated 4 out of 5 stars

We had a very nice day seeing many…

We had a very nice day seeing many sites in Jerusalem and the tour guide was very sweet though I would say on a Christian Jerusalem tour you really need someone that knows Christianity very well or is a Christian. A couple questions were asked, which he didn’t know the answer to and was sort of guessing but he did admit he wasn’t sure. he did a nice job reading from the Bible at the specific locations that we were visiting. I would just say to him to read the early church fathers 1st century writings so that you can see what was said in the first century by those believers basically hanging out with the apostles and also reading a book like the Case for Christ, which contains history, writings of Romans and Jews, archaeology and science to help make your tour better and help you understand why we travel thousands of miles to see where Jesus lived and taught. Many miracles in Christianity still happen every day with cures, incorruptible bodies and bleeding Eucharist, which is basically Jesus hitting us over the head and saying wake up don’t you see these clues I am giving you so I want all my Christian brothers and sisters to get as much as they can out of the Jerusalem day tour. We want the tour guide to understand our enthusiasm with us.

September 21, 2023
Unprompted review
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Reply from Tourist Israel

We appreciate your feedback on our tour and apologize for any inconvenience regarding the depth of religious knowledge provided. While we understand your desire for a more spiritually focused experience, please note that our tours aim to accommodate a diverse range of tourists, some of whom may not be as religious and are more interested in the historical and cultural aspects of Jerusalem. We value your feedback and are committed to providing enriching experiences for all our guests.

Rated 5 out of 5 stars

Shimon was a fantastic guide

Shimon was a fantastic guide. He was engaging and tolerant, and made us feel welcome.

September 27, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your feedback! We're thrilled to hear that Shimon was a fantastic guide who made your experience engaging and welcoming. We appreciate your kind words.




Rated 5 out of 5 stars

Our tour guide Sivan was awesome

Our tour guide Sivan was awesome. He is very knowledgeable and it was great learning about the history of Jaffa. We enjoyed how he interacted with us so that we can get more involved with tour and the history of Jaffa.

September 27, 2023
Unprompted review
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Reply from Tourist Israel

We're delighted to hear that Sivan, your tour guide, was awesome and made the history of Jaffa engaging through his knowledge and interactive approach.




Rated 5 out of 5 stars

Great Tourist Israel

I recommend Tourist Israel to anyone. Team members of Tourist Israel are welcoming and well organized.

September 25, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your recommendation! We're thrilled to hear that you had a positive experience with Tourist Israel and found our team members welcoming and well-organized. We appreciate your kind words.




Rated 5 out of 5 stars

Great tour!

Oded is a great tour guide. Took us to all the top sites and had great info about each one. Just an fyi… we walked over 6 miles , so be ready to walk! Highly recommend.

September 26, 2023
Unprompted review
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Reply from Tourist Israel

We're delighted to hear that Oded was a great tour guide, providing you with valuable insights at top sites. Your tip about the walking distance is helpful for future travelers, and we appreciate your high recommendation.

Rated 4 out of 5 stars

Well organised 2 day trip to Wadi Rum…

Well organised 2 day trip to Wadi Rum and Petra. With nice accommodation, professional transport and boarder crossing service. We would have loved some more hours in Petra, as this was the main destination of the tour. Also the tour guide should be more sensitive on different perspective on women's rights and participation.

September 16, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for sharing your feedback on the 2-day trip to Wadi Rum and Petra. We're pleased to hear you found the organization, accommodation, and transport professional. We'll take your suggestions regarding more time in Petra and the tour guide's approach to heart. Your insights are invaluable for our continuous improvement.

Rated 4 out of 5 stars

Great day of history and sights in Nazareth and Sea of Galilee

This was our 4th Tourist Israel tour on our 2 week Middle East vacation. The entire day was awesome except a couple small hiccups, making this not a 5 star day. First, our guide, Dotan, was amazing, giving not only excellent stories and history, but he literally would take 10-15 minutes providing an in-depth answer to any questions we had. True professional to the highest sense! The only negative issues we had were an u planned stop at a beach on the Sea of Galilee where he allowed us to put our feet in the water, taking time away from our next stop at Capernaum, and we skipped a couple other places that were named in the itinerary. He did provide narratives on them, but was slightly disappointed we didn’t get to visit them. The other issue was our lunch stop. We were taken to an upstairs “cafeteria” where we were given 3 options of dishes. The food was OK, but the value for the money was definitely not worth it, at around $37 per person… for lunch! Our guide did ask for feedback on the restaurant as it was his first time there as well. Everybody gave him the same feedback feeling it was a rip off for the price.

Other than those couple issues, this was an amazing day!

September 23, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your feedback, and we're thrilled you had an amazing day with our exceptional guide, Dotan. We'll address the issues you mentioned to improve our services in the future.

Rated 4 out of 5 stars

May need operational improvement

5 stars - after we reached to Jordan. The guide was very experienced and the site was just amazing.

3 stars - overall tour operation to Jordan border. The driver did not check who joined the tour and whenever we had a break on the way to the border (or from the border) we were not informed how long we planned to stop…
Under such situations, I wonder if someone may be left out during the tour in the dark as we needed to move in the early morning or late at night.

September 23, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for sharing your feedback with us. We're pleased to hear that your experience in Jordan with our experienced guide was 5-star-worthy, and you found the site amazing.

We apologize for the concerns you had regarding the overall tour operation to the Jordan border. Your input is valuable, and we will review our procedures to ensure better communication and awareness during breaks to prevent any inconvenience. Your safety and satisfaction are our top priorities, and we appreciate your feedback in helping us improve our services.

Rated 4 out of 5 stars

Great hotel experience but unpleasant taxi encounter…

The hotel was quite near the daily pickup point for our tour. It is also near all amenities. The staff was professional and friendly and our room was clean and well maintained.
However, our experience with taxi driver that drove us to the airport was unpleasant. This was booked through the hotel. The price was quoted as 190ils (using credit card) by the reception and lower if paid by cash. As I had no cash on hand, the driver said that I had to pay an additional 7ils. I informed him the cash and credit card payment type as agreed with the hotel and he said he was unhappy and told me not to talk further though I volunteered to pay the additional 7ils. It was really a situation awkward all the way to the airport. I booked a taxi through the hotel to have a smooth journey unfortunately this situation still happens..

September 22, 2023
Unprompted review
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Reply from Tourist Israel

We're delighted to hear that your hotel experience was positive, with its convenient location near the tour pickup point, amenities, professional and friendly staff, and clean, well-maintained rooms. However, we apologize for your unpleasant experience with the taxi driver, and we'd like to clarify that the driver is not affiliated with Tourist Israel in any way. We offer our own reliable transport service to ensure a smoother journey for our customers and avoid such situations. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Great fun and worthwhile time

Super fun meeting people all around the world and experiencing the unique world of Jordan together. Ahmed was great and not only guided us through the red tape but added wisdom and levity to the experience. The 3 day/2 night wadi rum/petra tour is worth it if you want to get to see more than just the canyon path to/and the Treasury of Petra (which is only about 25% of Petra), but you'll get most of the fun with just the two (wadi rum/Petra) if youre pressed on time. One of the best parts of Petra for me is the hike you can do from little Petra to the monestary which you can only do with 6hrs+ in Petra. Like for many the wadi rum also is an underrated highlight.

An Israel day trip to petra from anywhere but Eilat is way too much travel in my opinion, so try to go at least 1 night near Petra/wadi rum in Jordan, no matter what you end up doing. Have fun!

September 20, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for sharing your wonderful experience in Jordan! We're glad you had a great time meeting people from around the world and exploring with Ahmed's guidance. Your insights on the trip duration and staying near Petra are valuable tips for fellow travelers. We hope you had a fantastic time, and we look forward to hosting you again soon!

Rated 5 out of 5 stars

Norbert is the best!!

Norbert is the best!!
Tourist Israel is lucky to have him as part of the team 👍
He is knowledgeable, friendly, respectful

September 22, 2023
Unprompted review
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Reply from Tourist Israel

We're thrilled to hear your glowing remarks about Norbert; his expertise and demeanor are indeed an asset to Tourist Israel, reinforcing our commitment to excellence.

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