Tourist Israel Reviews 

694
TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

I signed up and paid for a 2 day group tour to Petra and Wadi Rum in Jordan from Tel Aviv. The price ended up being significantly higher than advertised and they were very slow to reply to my queries... See more

Company replied

Rated 5 out of 5 stars

1 day tour to Jerusalem was absolutely fascinating. The tour guide, Sharif, was incredibly knowledgeable and made this a really interesting and worthwhile experience. He took us all over the Old Cit... See more

Company replied

Rated 5 out of 5 stars

Well organized. Everything flowed smoothly. Appreciated how our guide (Yael) took time to read the scripture passages connected with the places we visited (e.g. Jesus’ baptism, temptation, etc). Nic... See more

Rated 5 out of 5 stars

1. may need to tell clients how rigorous climbing up could be to 40 & above aged people. even for me who steadily exercise kendo & ballroom dancing every other days, it was tough climbing up. 2.... See more

Company replied

Company details

  1. Tour Operator
  2. Tourist Information Center

Written by the company

Tours and things to do in Israel - activities, tours, hotels, and off the beaten track activities in Tel Aviv, Jerusalem, Galilee, Negev, and Dead Sea


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

694 reviews

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4.3

All reviews

(694)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Driver was early

Driver was early, professional, and got me to the airport in a timely manner.

September 21, 2023
Unprompted review
Tourist Israel logo

Reply from Tourist Israel

We're pleased to hear that your driver was punctual, professional, and provided you with a timely journey to the airport.




Rated 5 out of 5 stars

physically challenging outdoor invigorating experience w/ a friendly informative guide

1. may need to tell clients how rigorous climbing up could be to 40 & above aged people. even for me who steadily exercise kendo & ballroom dancing every other days, it was tough climbing up.

2. probably that's why cable care admission fee was recommended but on sept 18th, it was NOT operative.

otherwise, very interesting informative stories shared by the guide, very easy going & friendly, trip will be remembered fondly

September 18, 2023
Unprompted review
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Reply from Tourist Israel

We're glad you enjoyed the physically invigorating experience with our friendly and informative guide. We appreciate your feedback about the climb's difficulty, and we apologize for the cable car's non-operational status. We hope you'll cherish the trip's interesting stories and join us again for more adventures.

Rated 5 out of 5 stars

Friendly polite driver

Friendly polite driver. Nice comfortable transport. Assisted with luggage.

September 21, 2023
Unprompted review
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Reply from Tourist Israel

We're pleased to hear you had a positive experience with our friendly and polite driver and would love to be at your services again in the future.

Rated 4 out of 5 stars

Tour was great

Tour was great.

Only issue is they did not tell us ahead of time that you needed cash to enter some of the sites and it was not included.

September 21, 2023
Unprompted review
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Reply from Tourist Israel

We apologize for the oversight in not informing you in advance about the cash requirement for entry to certain sites, and we appreciate your feedback, which will help us improve our communication and services for future travelers.




Rated 5 out of 5 stars

AMAZING ‼️

Although a tour is never long enough, this was a wonderful taste of southern Jordan.
Nazir was a fantastic guide and a wealth of knowledge.
Accommodations and meals were stellar.
PETRA: I wish I did some physical training for this but I made it to the Monestary!!
Bring ample money (cash only) for support transportation...donkey, horse, camel or cart. Well worth it because the hiking and climbing in such heat is a real challenge. Of course bring money for food and beverages

September 17, 2023
Unprompted review
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Reply from Tourist Israel

We're thrilled to hear you enjoyed your tour in Jordan with Nazir as your guide, and that you found the accommodations and meals exceptional. Your advice on physical preparation and bringing cash for transportation in Petra is much appreciated, and we look forward to hosting you again for more adventures!




Rated 5 out of 5 stars

The journey was comfortable and fast

The journey was comfortable and fast. Border crossings are slow and annoying.
Our driver was excellent and efficient.
I got to my destination safely and at a great price.

September 21, 2023
Unprompted review
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Reply from Tourist Israel

We're pleased to hear that your journey was comfortable and efficient with an excellent driver, despite the slow and annoying border crossings. Your safe arrival at a great price is always our priority, and we appreciate your feedback.

Rated 4 out of 5 stars

Commendable Service

Punctuality, clean n modern vehicles, polite n responsive staff.
Would have been better if the name n tel no of the staff at the pickup point at the Jerusalem was shared in advance.
Also there are 2 exit gates i.e. 14 n 18. All pax could be asked to meet at one particular gate to avoid delays.

September 10, 2023
Unprompted review
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Reply from Tourist Israel

We appreciate your positive feedback on punctuality, clean vehicles, and polite staff. Thank you for your suggestions; we'll work on providing advance staff details and coordinating meeting points to enhance the pickup experience in the future. Your input helps us improve our services.

Rated 5 out of 5 stars

Beautiful trip

Beautiful trip. The guide told us a lot of interesting facts. Interesting, adventurous and relaxing!

September 20, 2023
Unprompted review
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Reply from Tourist Israel

We appreciate your positive feedback on our tours, including punctuality, clean vehicles, and polite staff. We'll consider your suggestions to enhance the experience by sharing staff details in advance and designating a specific meeting gate. Thank you for your valuable input!




Rated 5 out of 5 stars

Seemless exp even though I was an hour late

Loved that they sent detailed map of pick up location at airport the day before. Even had pics. I was an hour late coming in and I went to desk found my name and drivers number. I text him on whatsapp and he was right outside waiting. Quick ride to Jerusalem at night. Highly recommend this service.

September 20, 2023
Unprompted review
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Reply from Tourist Israel

We're glad you found our airport pickup service convenient and highly recommendable, especially for its detailed map, efficient communication, and quick ride to Jerusalem at night despite your delay. Thank you for your positive feedback!




Rated 5 out of 5 stars

Everything was great!

Everything was great!

The guide was wonderful, we really enjoyed it and we definitely recommend this tour.

September 17, 2023
Unprompted review
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Reply from Tourist Israel

We're delighted to hear that everything was great on the tour, the guide was wonderful, and you highly recommend it!





Rated 5 out of 5 stars

We Recommend 100%

Guided tour by Alicia was amazing! Without her we would never have learned or seen the things we did. Be prepared for a long day, but it was totally worth the exertion. Transit to and from border was prompt. Border crossing from Jordan a bit disorganized, but that has nothing to do with this tour- just the way it is, so be patient. 10JD to exit, 10 JD for bus to cross. Border crossing from Israel a bit faster, but expensive to exit- can pay with card. Would highly recommend this company for a day tour to Jerusalem. Thank you for a wonderful experience!

September 14, 2023
Unprompted review
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Reply from Tourist Israel

We're delighted you enjoyed the Jerusalem from Amman day tour, especially with Alicia's guidance. Thank you for your understanding about border crossings and for your high recommendation. We're pleased to have provided a memorable experience!

Rated 5 out of 5 stars

Excellent guide

Eyal was an excellent guide and had an amazing amount of historical knowledge and experience.

September 19, 2023
Unprompted review
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Reply from Tourist Israel

We're delighted to hear that Eyal was an excellent guide with a wealth of historical knowledge and experience.




Rated 5 out of 5 stars

Allan the tour guide was very good and…

Allan the tour guide was very good and very informative, we will recommend the tour

September 19, 2023
Unprompted review
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Reply from Tourist Israel

We're glad to hear that Allan, your tour guide, provided a very good and informative experience, and we appreciate your recommendation of the tour.




Rated 5 out of 5 stars

Talented tour guide

Kareem is probably the best tour guide in Petra. A generous and knowledgeable person.

September 19, 2023
Unprompted review
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Reply from Tourist Israel

We're thrilled to hear such high praise for Kareem, and we're proud to have him as part of our team; his generosity and knowledge truly enhance the Petra experience for our guests. Thank you for sharing your feedback!




Rated 5 out of 5 stars

Kareem was the best tour guide one can ask for

This company definitely got the right tour guide on the Jordan side. The one we had, was called Kareem and his driver Hussein.
Kareem was a very friendly and knowledgeable guide. He knew a lot about the Jordanian history, tried to bring as close to the Jordanian culture as he could. Gave us freshly baked local pida, showed us the interesting parts in petra and knew a lot of facts about it. At the end of the tour we got Jordanian cuisine to eat and as a dessert local watermelons with their version of "healthy coffee".
Kareem was very keen on bringing us his culture as close as possible, can only recommend that you ask if he is available for your tour.

September 19, 2023
Unprompted review
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Reply from Tourist Israel


We're thrilled to hear about your exceptional experience with our tour guide Kareem and driver Hussein in Jordan. We appreciate your recommendation and will certainly pass on your positive feedback to Kareem. Thank you for choosing us, and we hope to welcome you back for more enriching experiences in the future!

Rated 5 out of 5 stars

My Israel trip (first time)

As nice as it could be, nice hotel, good bus drivers, clean busses, knowledgeable tour guides, the best tour I have ever been on.

Thanks Cliff

August 31, 2023
Unprompted review
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Reply from Tourist Israel

We greatly appreciate your feedback, and we're delighted to know that you had the best tour experience with us, Thank you!




Rated 1 out of 5 stars

horrible ripped us off for our money…

horrible ripped us off for our money told us we need travel visas when we didn't was included in our trip and still after purchasing did not let us through and no refund. WOULD NEVER RECCOMEND HORRIBLE CUSTOMER SERVICE.

September 19, 2023
Unprompted review
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Reply from Tourist Israel

Dear Aleasha,

Thank you for sharing your feedback with us. We take your concerns seriously and we are saddened to hear about the inconvenience you experienced during your recent trip.

We would love the opportunity to hear more details about your situation and further investigate the matter. If you are referring to the visa issue in Jordan, please note that as stated on our website, visa fees are excluded from the tour cost and are typically waived when travelers stay more than 2 nights in Jordan. You are only required to pay the visa fee upon entry if you are granted permission to enter Jordan.

We understand the frustration of being denied entry into Jordan, and we regret any confusion or inconvenience this may have caused. Unfortunately, we cannot issue refunds in cases of denied entry since our trips are pre-arranged to ensure a seamless experience. However, we strongly recommend reaching out to your travel insurance provider, as they may be able to assist you with any potential reimbursement for this situation.

Once again, we apologize for any inconvenience you experienced, and we appreciate your feedback as it helps us improve our services. If you have more details to share or any other questions, please don't hesitate to get in touch with us.

Sincerely

Rated 1 out of 5 stars

Tourist ISRAEL RUIN BY CROOKS,CHEATS, AND BS ARTISTS

Pre hired a car to take us from the Airport to our hotel upon our arrival in Israel. We waited an hour and twenty minutes the car and driver never showed! We called the dispatch three times the kept saying he would be there in just a few minutes (a bunch of BS).I finally found another car to take us to our hotel the heat of the day was about 97 degrees humidity was sky high but these jerks kept saying he will be there any minute. I asked for a refund but they said it was my fault? I was in the wrong area! More BS! These people are not honest do not use them! Crooks! I will be reporting them to the Israel tourist board and the US Embassy to place them on the do not call list! Save your money and don’t ruin your vacation use a private taxi! Oh ya it’s all my fault!

August 5, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing tour guide

Our tour guide is so amazing,she gave us a wonderful journey to Masada the dead sea. Very accommodating. Thank you for we had a great time.

August 8, 2023
Unprompted review

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