Tourist Israel Reviews 

694
TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

I signed up and paid for a 2 day group tour to Petra and Wadi Rum in Jordan from Tel Aviv. The price ended up being significantly higher than advertised and they were very slow to reply to my queries... See more

Company replied

Rated 5 out of 5 stars

1 day tour to Jerusalem was absolutely fascinating. The tour guide, Sharif, was incredibly knowledgeable and made this a really interesting and worthwhile experience. He took us all over the Old Cit... See more

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Rated 5 out of 5 stars

Well organized. Everything flowed smoothly. Appreciated how our guide (Yael) took time to read the scripture passages connected with the places we visited (e.g. Jesus’ baptism, temptation, etc). Nic... See more

Rated 5 out of 5 stars

1. may need to tell clients how rigorous climbing up could be to 40 & above aged people. even for me who steadily exercise kendo & ballroom dancing every other days, it was tough climbing up. 2.... See more

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Company details

  1. Tour Operator
  2. Tourist Information Center

Written by the company

Tours and things to do in Israel - activities, tours, hotels, and off the beaten track activities in Tel Aviv, Jerusalem, Galilee, Negev, and Dead Sea


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

694 reviews

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4.3

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(694)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Ori Moran: our amazing tour guide

Our tour guide, Ori, is what made our experience great. Ori had a great energy and was very knowledgeable about the subject matter. I wish the tour lasted longer because we had a lot of fun with Ori. He made us laugh and gave us a lot of extra interesting insight. He also went out of his way to show us some hidden spots and make the tour extra special. I would 100% recommend a tour with Ori!

I wish you all the best Melech Ori! :)

August 8, 2023
Unprompted review
Rated 4 out of 5 stars

Gili

Gili, the guide was wonderful. She made the experience very interesting with many historical facts as well as making sure the tour runs smooth.

Reason one star was deducted has to do with the loud noise of the bus. It needs serious maintenance.

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Thorough walking tour of Jerusalem with…

Thorough walking tour of Jerusalem with a knowledgeable and extremely personable guide, we learnt a lot and nothing was too much trouble. Bit of confusion with buses on the way back but we ended up in a much less crowded bus than we would have done, thank you!

August 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great trip

The organisation was great, a representative was there to help getting through border crossing and our guide while in Jordan was wonderful - he was very knowledgeable, excited to show us the beautiful country and a lovely person. The sights were incredible and staying overnight in the desert was unforgettable. Thank you for having me 🙏

July 30, 2023
Unprompted review
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Reply from Tourist Israel

We're thrilled you had a wonderful experience! It's fantastic to hear that the organization, guide, and sights exceeded your expectations. We're glad you enjoyed your time in Jordan, especially the desert overnight stay. Thank you for choosing us, and we hope to welcome you back in the future!

Rated 4 out of 5 stars

Petra and wadi rum

Positive:
- amazing structure of wadi rum camping and well organized tours
- excellent petra tour
- lunch in petra and dinner/breakfast in wadi rum were nice
- Aman (our tour guide) has a lot of knowledge contributing to the experience, despite the difficult English

Negative comments:
- Itinerary in Acaqba needs to be better structured for us to enjoy
- Disorganization with who does what, where and when
- Buses too tight for travel time

July 21, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your valuable feedback. We're glad you enjoyed aspects like the Wadi Rum camping, Petra tour, and the meals provided. We appreciate your positive comments about Aman, too. We're taking note of your concerns regarding the Aqaba itinerary, organization, and transportation. Your insights help us improve. We appreciate your time in sharing your thoughts, and we're here for any future travel needs you may have.




Rated 4 out of 5 stars

Breakfast is really good.

Breakfast is really good.
Apartment with 02 twins bed was to small for a couple.
Good services in gener

August 3, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your feedback. We're glad you liked the breakfast and services. We appreciate your input and hope you had a positive stay overall. Let us know if you plan to travel again – we're here to help.

Rated 5 out of 5 stars

Allen was fantastic

Allen was fantastic. His knowledge of the history of Jerusalem and afar was impressive. He is what we would call in Ireland a Seanchaí- a great story teller. His information and insight was balanced and unbiased catering for a group of all faiths and none. We had a fabulous day.

August 6, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your feedback and your kind words about Allan. We're thrilled that his storytelling and insights added to your tour experience. We hope to have the opportunity to welcome you back on another adventure. Thank you for choosing us!




Rated 5 out of 5 stars

Everyone was very friendly and helpful

Everyone was very friendly and helpful. The service was exceptional.

July 25, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your kind words! We're thrilled to hear that you had an exceptional experience with us. If you ever need assistance in the future, don't hesitate to reach out.




Rated 5 out of 5 stars

Airport Made Easy

Our driver Itzik was right on time and very personable. We were offered drinks while on our way.

August 5, 2023
Unprompted review
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Reply from Tourist Israel

Thank you, Suzannah, for your kind words! We're delighted to hear that Itzik provided excellent service and made your airport experience enjoyable. We appreciate your feedback and hope to serve you again soon! Safe travels! 🚀✈️




Rated 5 out of 5 stars

Very useful service

Very useful service and very nice stewart.

August 1, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your kind review! We would be happy to be at your service again at any time!

Rated 5 out of 5 stars

Great activities including the optional…

Great activities including the optional extra boat trip in aquaba. Trip was well organised and comfortable on the bus.

August 4, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for the positive review of our Petra and Wadi Rum tour! We're thrilled you enjoyed the experience, and we look forward to welcoming you back for more adventures in the future!




Rated 4 out of 5 stars

Good value, still a lot to improve

The experience was very good! Petra in Wadi Rum are amazing, and the accomodations and transportation were great. The best option we found to explore Jordan from Israel.

A couple of changes could've made the experience great:
- The tour guide certainly knows a lot from all the places, but he's not very good in passing the information. He focused a lot on the practical details (time, meeting point). The communication on history was a bit confusing, don't know if because of language or just mixing up too much information and not giving much space for questions. This and the little time given to explore Petra where the reasons we chose to go without the tour. We wanted to see the Monastery, which we hear we wouldn't be able to do if we followed the guide and group. It took us one hour to go up, stay a bit there and then down (but we went super fast and it was exausting on the way up). Maybe we would've had time for the tour after all. I missed learning about the place, and whised I could trust the time with the guide would've been time well spent.
- There are a couple of stops on the way in gift shops which could be avoided, and we could've been given more time to explore the best places: Wadi Rum and Petra.
- The first stop which is Acqaba was very frustrating. I felt disrespected with the offers of extra activities. Seemed like we stopped there only for you to sell us more. We stayed the same time there as in Petra. We where told upon arrival we would spend 3h there, and the guide offered us 3 different options of paid activities, none of which where mentioned when booking. If you don't want to go for one of the ad-ons, you're left to explore the city with no reccomendations of what to do or see, and there's not much. I'd recommend you get some hummus on a local restaurant for USD 3 per person, get a coffee at the fancy coffee shop near the shore, and check the public beach. But I'd rather skip this and go straight to Wadi Rum. Would've been a lot nicer just to chill on the campsite which is stunning.
- The bus from Tel Aviv to the border isn't very confortable. The one we travelled in Jordan is way better! Wished it where the same, since we spend more time in the bus in Israel and it's good to sleep on it to later enjoy the day.

Some highlights:
- Petra and Wadi Rum per se
- The campsite in Wadi Rum is wonderfull! Food is great. Staff are great!
- All very well organized, apart from Acqaba
- Stargazing experience is a must! We loved it. Super well organized with brillant staff. Try to go during new moon to see more stars with the naked eye. But when moon is out you get the chance to see it on the telescope. Also saturn and many other stars.
- Camel ride on sunset was very fun.

Idea for Tourist Israel:
The first day could be going straight from the border to Petra. Arrive early and enjoy 5h there. Go to Wadi Rum at dinner time. Camel ride in sunrise, jeep ride before noon, then back.

August 4, 2023
Unprompted review
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Reply from Tourist Israel

Dear Lorena,

Thank you for your detailed feedback on TrustPilot. We're pleased you enjoyed your Petra and Wadi Rum tour, the accommodations, and the staff at the Wadi Rum campsite.

Your thoughts on the tour guide and itinerary are very important to us. We're always working to improve, and your suggestions are incredibly helpful in this process.

We also appreciate your idea about reorganizing the first day. We'll certainly keep this in mind for future planning.

Thanks again for your review. We hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Seamless & Awe-Inspiring

Tourist Israel made everything SO easy!
Our tourguide Kareem was very knowledgeable, engaging, & fun!
It was a very long day; however, that's due to the closest border entrance being in Eilat.
If you're looking to go to Petra 100% recommend!

July 28, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your kind review, Samantha! We're delighted that you found everything easy with Tourist Israel. It's great to know that our tour guide Kareem made the trip enjoyable for you. We appreciate your recommendation and look forward to having you join us again in the future!

Rated 3 out of 5 stars

The trip to Petra was worth it

The trip to Petra was worth it. However we were told it would only be 25 people but actually it was double that amount!.
There was also a hidden charge that we wasn’t notified about prior to reaching the Jordanian border wheee the Israel’s also charged $60 each to leave the country!
Scandalous!
Once in Petra.. the views are amazing. So we’ll worth the visit

July 8, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your review! We apologize for any confusion about the group size and border fees. We strive to maintain a maximum of 25 people per group and will reiterate this with our team in Jordan. Regarding border fees, these are clearly stated on our website. We appreciate your feedback and will work on improving our communication to ensure a better experience. We hope to have the opportunity to serve you again in the future for a more seamless and enjoyable experience.

Rated 5 out of 5 stars

This was a phenomenal tour and because…

This was a phenomenal tour and because of our guide Mosher was amazing !
He was informative, kind and had a passion for what he was doing .
We are a group of 8 and this was unforgettable!!

August 4, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your lovely review! We're delighted that Moshe made your tour unforgettable with his knowledge, kindness, and passion. We appreciate your feedback and look forward to serving you again soon!

Rated 5 out of 5 stars

A Great Tour Day with an AMAZING guide

This was one of our favorite days in Israel, and it was largely because of Allan Younger, our outstanding tour guide for the day!! He was incredibly knowledgeable, kind, accommodating, and creative in his historical story-telling. The day flew by! He was hands-down the best guide we had all week! Allan is fantastic.

The highlight for us was walking from the Mount of Olives into Jerusalem on Jesus’ “Triumphal Entry” route. Allan also took us to a delicious lunch spot that we enjoyed so much, we visited it again the next day.

July 20, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your glowing review! We're thrilled to hear that Allan Younger contributed to making this one of your favorite days in Israel with his knowledge, kindness, and captivating storytelling. We're delighted that you enjoyed the Triumphal Entry route and the recommended lunch spot. Your kind words will be shared with Allan, and we look forward to serving you again in the future!

Rated 5 out of 5 stars

Amazing experience!

Amazing experience!
Jackie is an incredible tour guide.
He made the entire tour, from the bus ride to Masada and the Dead Sea, come alive.
Would highly recommend this tour, though maybe not when it's 100° F.

August 3, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your amazing feedback! We're delighted you had a wonderful experience with our incredible tour guide, Jackie. Your recommendation means a lot to us. We hope to see you again soon!

Rated 5 out of 5 stars

Highly Recommended

What an experience! It was my first time in Israel and Tourist Israel made it a point to be a memorable one.

We went to Galilee, Nazareth, and Jordan River and we had the most amazing time with Avi, our tour guide and Mustafa, our driver.

Avi is very knowledgable about everything we saw and everywhere we went. I really learned a lot during the tour and I wish I could have stayed longer in Israel.

Plus points for Avi for giving us a glimpse of how the Torah is recited.

I would definitely recommend Tourist Israel to my friends and relatives who are planning to go to Israel. They offer the most affordable yet worthy packages.

The van/bus is high class and very comfortable. The places we went to are quite far from each other but because of how comfy the van is, I didn't mind the distance.

August 3, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your highly recommended feedback! We're thrilled that you had a memorable experience with us in Israel. We're glad you enjoyed the tour to Galilee, Nazareth, and the Jordan River, and that Avi's insights were valuable to you. We appreciate your recommendation and hope to welcome your friends and relatives on their Israel journey!

Rated 5 out of 5 stars

Petra with Family.

This was a great experience. We took the bus from Jerusalem to Petra. This is a very long ride all together. You have to be really patient. Even the process of paying borders and visa fees and crossing the border also takes time. Be patient. Bus drops you off at border and then you walk across. I recommend doing a backpack and not a luggage. After you get picked up you go to Aqaba first. They give you 3 options on how to spend your lunch hour. Restaurant/resort/boating. Which are not included in price. Afterwards you check in to your Glamping. Which was a very well kept camp site..very clean. We had regular rooms and the Martian tent. Difference is the Martian has a very beautiful view of the mountains. And a little bit more luxury. It really depends on you if you wanna spend the extra money. We did the camel sunset ride, which was amazing. We also did the star gazing which was really cool if you are into stars and planets. Dinner and breakfast is included. Drinks and water are not included. Next day was Petra. This is a timed tour you will not have enough time to see the whole Petra. It will be impossible with any tour. The whole thing will take like 8 hours round trip walking. If you want to see most of it you might have to leave your group and explore on your own. And walk faster. And if you are with kids I highly recommend bringing extra money, like $30 per person for the shuttle back. Under that sun the kids will be troublesome. Lunch was included in this tour. Our driver and Tour guide were amazing. Tourist Israel does a great job. Highly recommend.

August 1, 2023
Unprompted review
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Reply from Tourist Israel

Thank you for your comprehensive review and the high recommendation! We're thrilled that you had a great experience with us and found our services, from the journey to Petra to the accommodations and activities, to your liking. We appreciate your valuable advice to future travelers and your kind words about our driver and tour guide. We strive to make each journey memorable and your feedback validates our efforts. Looking forward to serving you again in the future!

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