Tourist Israel Reviews 

The morning pick up was not as expected. Someone from the group sent a message to find out what was going on and then she was contacted to tell that a taxi was coming.
The guide Hamzeh from Petra was perfect. He is pleasant patient knowledgeable. The driver Kadri excellent he made all efforts to be on time while he took us to the Mosque.

We had an amazing time on our Judean desert jeep tour. Our guide was so knowledgeable and we had so much fun exploring the beautiful desert.

The return journey from Cairo to Taba was delayed for a number of reasons, which resulted in a problem with the connection in Eilat.

Our tour was organized and the guide, Merona, was helpful and shared a lot of information about each site and things along the way.

It would be helpful for the company to tell its customers to bring water shoes or strap on sandals for the Dead Sea ahead of time. I lost a flip flop to the mud and my husband didn’t have any sandals. You defiantly need to wear shoes because the ground is hot and there are sharp parts in the water. Also, hiking en Gedi on the way down was difficult in flip flops, strap on sandals would have been safer!

It showed and guide spoke well of the places we saw or in passing. He had a bible which was great to see that it was written in the word of God.

Very helpful, called me after plane landed to make sure where I was and then after only a few minutes wait accompanied me directly to the car.

The Driver was on time and the company waited for us even though our luggage did not make it and we were delayed for 1 hour to get the forms filled out.

We had a great time for the short trip , everybody were very helpful and had no problem whatsoever.
We thank you for outstanding job .
Thank you!!!!!

Sonia was a great guide, very knowledgeable and honest. She was flexible and worked with us to make our short stay in Israel one of the best excursions of our cruise. In fact the kids said it was their preferred one! Logistics were very easy thanks to using WhatsApp

Great service, great experience but I want to say a big Thanks to our guide Mosher who has been an amazing plus for us! I will defenitely keep using Tourist Israel for any other trip to Israel! Top

Very ease to find the driver.
He was very nice and professional!
Great Service

Was not keen on the midnight pick up and drop off times, the stops were mostly unnecessary. The tour guide in Jordan was a bit hostile and made me uncomfortable at times. All that said, I loved the trip and ability to see so much in such a short amount of time. The accommodations and options were great. The people were friendly and the food was delicious. The border crossing was easy but could be faster if people were made to get Jordanian visas ahead of time. I got my visa online instantly, that would dave tons of time but I get it means you lose $2 a customer in extra fees.

All in all a great trip. I would make a few adjustments to include hotel option at Brown Brut next door and to have people make their own Jordanian eVisa request.

It was incredible seeing Bethlehem, Jericho, and River Jordan with Tourist Israel. The guides were informative, friendly, and accommodating. We got to see so many brilliant sites and my experience at the Mount of Temptation was unforgettable! Highly recommend!

They are misleading and don't honor what they promised on their website and what I booked.
They don't have support service on whatsapp unless it's working hours israel time. In Australia, With the time difference obviously there is NO support.
I sent them an email. I received the acknowledgment and after two months and many solicitation never had an answer. They owe me money for the cancellation of the tour and I haven't seen the money, nor have I a person to talk to.

Those Guider and the driver was very friendly and gentleman I can’t way to be back thanks very much for both of them

We had a precious time!
Well planned, perfect timing, beautiful places.
A mention apart for the guide (I dont remember his name now): he was a real guide. Made everything even better with his patience and knowledge.
It wouldnt be possible for us without the advice of Shimrit of the staff of Cinema Hostel. Thanks to her too!
Thanks for everything.

actually, it should be 4.9.

Overall it was excellent but there were a few things that bothered us.
It wasn't clear that the morning in Aqaba would cost extra. We thought it would be "regular" sightseeing. The private beach was very nice though. It also wasn't clear to all to bring a bathing suit.

The other things that detracted were lack of USB on the bus in Jordan and that the electric outlets at the camp were unusable. The pattern of the socket was neither Israeli style nor US or European style.

Also having to pay for drinks just didn't feel right.

On the plus side, the guide was superb. The organization was to a tee. And the bus drivers were excellent.

We booked the pick up in Tel Aviv pick up point for Jerusalem, bethlehem and the dead Sea.
Pick up was downtown at 6.30 am. Pure chaos at the pick up point and we left late. Our tour guide for Jerusalem was amazing, warm and full of information. Loved it. We arrived at the Palestine border where the 2nd tour guide took over and he was not so attentive and had a could not be bothered attitude, he cohersed everybody into a gift shop where they closed the doors with everybody inside and did a big spiel trying to sell stuff, I immediately felt uneasy with this as it was clear he was doing this for a kickback, a lot of the other people on the tour were very unhappy with this. He then asked on the bus who wanted a burger etc with a show of hands and stated $10 per person, the place we went to was a joke... like a cafeteria, pure chaos and three guys who looked like security men throwing burgers around.
We finally got back on the bus after seeing no more than a glimpse of the church birth place of Jesus.
We now are stuck in traffic for the longest time before we met back with our initial tour guide.
It's now beginning to get very aggravating stuck on this bus. The tour guide was very apologetic and then announced that we did not have time for the Dead Sea.
We spent hours on this bus in heavy traffic, it was horrible.
The tour guide then stated that we should write a complaint and this was announced to the entire bus, he said the company will have to do something for you and he was so very sorry.
I wrote there and then to the company Tourist Israel, and then followed up with phone calls and voicemail to no avail at all.. finally received email back stating that they were sorry and they would like to offer us a complimentary tour or we could transfer it to somebody else.... Joke... we won't go back to Tel Aviv, it was a once in a life time thing to do. Which was ruined !!
I might add that we were 5 adults 3 of whom were elderly and we were on this bus for hours.... very uncomfortable and challenging. I wrote back to the company and told them that I thought 50% per person refund would be adequate for compensation, it obviously fell on deaf ears as I received a response once again offering a free tour.... unbelievably upsetting to say the least.
We got on this bus at just before 7am and got off it around 20.00 hours very stressed. I hate to complain and if we had had the first tourguide for the entire day, I have no doubt in my mind it would have been spectacular.... it was all ruined by the Bethlehem/Palestine tour guide who to me obviously was getting a financial kickback from the gift shop and cafeteria he took us to..... there was no mention of this in the tour description.