Tourist Israel Reviews 

694
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

I signed up and paid for a 2 day group tour to Petra and Wadi Rum in Jordan from Tel Aviv. The price ended up being significantly higher than advertised and they were very slow to reply to my queries... See more

Company replied

Rated 5 out of 5 stars

1 day tour to Jerusalem was absolutely fascinating. The tour guide, Sharif, was incredibly knowledgeable and made this a really interesting and worthwhile experience. He took us all over the Old Cit... See more

Company replied

Rated 5 out of 5 stars

Well organized. Everything flowed smoothly. Appreciated how our guide (Yael) took time to read the scripture passages connected with the places we visited (e.g. Jesus’ baptism, temptation, etc). Nic... See more

Rated 5 out of 5 stars

1. may need to tell clients how rigorous climbing up could be to 40 & above aged people. even for me who steadily exercise kendo & ballroom dancing every other days, it was tough climbing up. 2.... See more

Company replied

Company details

  1. Tour Operator
  2. Tourist Information Center

Written by the company

Tours and things to do in Israel - activities, tours, hotels, and off the beaten track activities in Tel Aviv, Jerusalem, Galilee, Negev, and Dead Sea


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

694 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(694)

3 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

8 Day Christian holyland tour

Just completed the 8 day Christian Holy land tour with tourist israel and highly recommend this company. All the days were daytrips which suited us as we met new groups of people every day and the locations that we went to was a dream come true. All our guides were very knowledgeable of the locations we went to and the company always sent me notification of the next days itinerary. Start and drop off points were at a centralised location which was within a 5 to 10 minute walk which was very good as it saves time travelling on a bus picking up people. Price didn't include entry fees but I was advised of the cost for all of these before our tour so no surprises there. Thank to this company for an excellent holiday and a once in a lifetime experience

June 11, 2023
Unprompted review
Rated 3 out of 5 stars

The company of Tourist Israel was great, but we were disappointed that the tour didn't meet expectations.

The company of Tourist Israel was great to work with, official, organised and professional.
Unfortunately the tour was not the same. No-one else were on the tour, so my friend and I received a private tour which was cool. Beforehand we were told this was a tour of Mt Sinai and St Catherine’s Monastery. But on the tour we were told Mt Sinai was always further away so we never got to see it except from a distance. Later upon researching, we believe it was the hill next to the monastery, but our tour guide (with limited English) was convinced that it wasn't and at the time we knew no different. This is disappointing as we felt we missed out on Mt Sinai.
We had also been told that there would be an opportunity for snorkeling and swimming. Yes we went swimming, but sadly the beach chosen was very shallow with no coral or fish and no snorkels were provided.
We felt that the communication with what to expect was misleading as we didn't get the tour we thought we signed up for.
Our tour guide was very nice, but the tour didn't feel very informational.

June 17, 2023
Unprompted review
Rated 5 out of 5 stars

Friendly and quick service

The car service called me shortly after landing and provided additional directions to their desk. Driver was there ready to go. We were loaded into the van within a couple minutes. Can was very clean.

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Our tour guide was wonderful

Our tour guide was wonderful !
She was very informative in an interesting way . Even our children 10 12 were paying attention, so were the adults. Masada is unbelievable it’s out 2nd time . Dead sea was a great experience for our grandkids they covered themself with mud . It’s sad to see how much it has receded since we had last been here. Love all the new shops and food places even glamping . It looks like a mini resort .
Ein Gedi so so We would have rather had more time at the Dead Sea .
Thank you for the great experiences over the last few days . Enjoyed them all very much .

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Stay at Fabric Hotel in Tel Aviv

This was the third time we are staying at Fabric Hotel during our 2 weeks in Israel and Jordan trip.

The staff are very friendly and helpful. They recognised us easily and got our room keys.

Room though compact, is very comfortable, clean with everything that you could need. Drinks from the bar fridge and coffee machine are complimentary.

A visit to the bar shouldn’t be missed either. Free drink and discount on food during happy hour is provided. Food is also v good. We love the chicken wings.

June 8, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent

We booked a private tour to Bethlehem,Jerusalem and Dead Sea and we couldn’t have asked for better tour guides George who took
Us into Bethlehem was very knowledgeable and we didn’t feel rushed at all which is what some tours can be like, and then Oren who gave us a very in-depth appreciation of all the cultures within Jerusalem with his in-depth knowledge of it all, A must do tour if you’re visiting Israel for the first time like us, I just wish we had booked for a longer stay so we could have visited more of the country. We will be back.

June 12, 2023
Unprompted review
Rated 5 out of 5 stars

A friendly and professional service

The young man who met us was very friendly and helpful and got us through all the security and luggage checks quickly and smoothly - from arrival at the airport until we reached Duty Free was 40 minutes in a very busy airport. I will definitely use this company again!

June 12, 2023
Unprompted review
Rated 4 out of 5 stars

Tour guide was very good

Tour guide was very good.
Border transit and transfers from border to Petra and back were very good.
Provided lunch was very good.

Transfers from Jerusalem to border and back not so good.

June 8, 2023
Unprompted review
Rated 3 out of 5 stars

Too complicated

This tour was too complicated. I never went to Death Sea as promised. Everything was like flash, lunch tome at 15pm too late. No schedule for shopping souvenirs. Tour guide was fine, organization horrible

June 11, 2023
Unprompted review
Rated 5 out of 5 stars

The Wadi Rum-Petra two-day tour was…

The Wadi Rum-Petra two-day tour was incredible. The whole experience was marvellous. Great accommodations, nice food, and our tour guide Nizar is absolutely amazing as he is knowledgeable, helpful, and determined to give the tourists the best possible experience. When you do a two-day tour, I highly recommend the yacht experience on your first day as it was a glorious experience.

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

A must!

Loved our guide and the fact that we had a few hours to ourselves to explore. Did not love the food so would highly suggest bringing extra snacks.
Crossing the border to Jordan and seeing Petra was truly a once in a lifetime experience and worth every penny.

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

DEFINITELY RECOMMEND

Our tour guide was punctual, polite, very friendly, extremely knowledgable, and professional. We really enjoyed the tour. We did the 1/2 day tour from 9 till noon of Jaffa only. I will highly recommend.

June 10, 2023
Unprompted review
Rated 5 out of 5 stars

Convenient shuttle from Israel to Jordan

It was great to find such a convenient way to travel from Israel to Jordan / Jerusalem to Amman. I think a lot of people are looking for this service online as I found on Facebook searches etc. so hoping they can get more visibility for this and increase their service days.

June 8, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look