TOV Furniture Reviews 

217
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 53 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the helpful, patient, and knowledgeable staff members who consistently go above and beyond to assist with furniture purchases. Many consumers warmly appreciate the remarkably quick and efficient support received when coordinating orders or asking complicated questions. Some reviewers were not happy with product quality issues, missing parts, and unexpected defects found upon delivery. A few other people also felt that items looked different in person compared to online listing photographs. Additionally, people frequently mentioned experiencing major frustrations regarding strict return policies, unexpected extra fees, and significantly delayed shipments.

What people talk about most

Product

Customers consistently note ambiguous experiences with product quality and design. While many reviewers... See more

Customer service

Reviewers highlight positive aspects of customer service, praising representatives for going above and... See more

Staff

Customers had positive experiences with staff, highlighting helpfulness and professionalism. Reviewers... See more

Order

Users describe ambiguous experiences when placing an order, reflecting mixed feelings about the process. Many... See more

Quality

Clients share ambiguous opinions on quality, with experiences varying widely among consumers. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've had the BEST experience working with Latoya! She's extremely knowledgeable, knows her products, patient, helpful, gets back to you right away, checks on you during the whole process of purchasin... See more

Rated 5 out of 5 stars

TOV is not only an amazing online furniture store with fab products with great price points, it also has THE BEST staff. They go out of their way to make things right and ensure the customer is happy... See more

Rated 5 out of 5 stars

I had ordered the Dune sofa, and it arrived without the leveling feet. This was for a client project, that has a scheduled Photoshoot. Kianna at customer service went above and beyond, expediting ship... See more

Rated 5 out of 5 stars

Kianna went above and beyond helping me with my order. She was incredibly kind, patient, and proactive every step of the way. It’s rare to come across someone who truly embodies everything you hope fo... See more


Company details

  1. Furniture Manufacturer

Written by the company

Welcome to TOV Furniture! Your source for Chic, stylish, and affordable furniture.


Contact info

3.7

Average

TrustScore 3.5 out of 5

217 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(217)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Table Arrived Pink, Poor Communication and Difficult to Return

The table arrived and was very high quality. However, the wood did not look like the website photos, it was very pink tinted. I also posted a review on their website sharing that the table color was pink-tinted. They deleted it. Do not trust the reviews on their website!

I requested to return the table immediately upon delivery and 2 months later, I am still waiting for my refund. The company has horrible communication and does not reply to emails. I filed a dispute with my credit card company.

UPDATE to counter the review response: you did not reply to my emails and provide a refund until after I posted this negative review and filed a dispute with my credit card company. I followed your return policy to a tee, yet you did not honor it until I took these extreme measures. To make matters worse, you still charged me exorbitant return shipping costs and deducted it from my refund. Avoid doing business with TOV Furniture at all costs!

January 24, 2023
Unprompted review
TOV Furniture logo

Reply from TOV Furniture

Hello Ryan, We are sorry to hear you were unsatisfied with our product. We try our best to display the best represnetation of our products on our site. Our records show a refund was issued on April 18th. Being that this was purchased through Afterpay, the refund process does take a bit longer than normal. We hope we can change your mind about TOV in the future and service you with our beautiful designs.

Rated 1 out of 5 stars

So disappointed with Tov

So disappointed with Tov , they refuse to return sofa cuz I didn’t have the packaging that their carrier took it upon delivery, have 2 other order to be delivered will be canceling, they asked to resell the sofa to get my money back unprofessional!!!

April 1, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic quality for the price

I ordered nightstands from Tov a couple of months ago and had a smooth and easy purchase. They shipped quickly, were well-packed and already assembled, which makes them very sturdy. I'd definitely buy from Tov again and recommend them to friends.

January 2, 2023
Unprompted review
TOV Furniture logo

Reply from TOV Furniture

Thank you so much for your positive review! We're thrilled to hear that you had a smooth purchasing experience with us, from fast shipping to the excellent packaging and sturdy nightstands. We appreciate your recommendation and look forward to serving you and your friends again in the future.

Rated 5 out of 5 stars

Love love love my accent chair!

Love love love my accent chair!! So pretty, slim, modern and chick!
We’ll proved and so so comfy!

March 27, 2023
Unprompted review
TOV Furniture logo

Reply from TOV Furniture

Thank you for your fantastic feedback! We're thrilled that you absolutely love your accent chair!

Rated 5 out of 5 stars

I absolutely love my TOV furniture

I absolutely love my TOV furniture. The quality and comfort of each piece is definitely a top priority for me when choosing furniture. The delivery time was reasonable. I will definitely be ordering again.

March 23, 2023
Unprompted review
Rated 5 out of 5 stars

I am not usually one to take a risk…

I am not usually one to take a risk spending 1k on furniture from a place I had never heard of, especially online. However, I am SO glad I did! I can’t say enough about how well my furniture was packaged. It came perfect, not a scratch which is impressive for something made of solid wood and prolly over 200lbs. I will definitely be ordering from them again!

February 10, 2023
Unprompted review
TOV Furniture logo

Reply from TOV Furniture

Hi Brianne, Thank you for taking a leap of faith and choosing us for your furniture purchase! We're thrilled that your experience exceeded your expectation. We appreciate your trust and look forward to serving you again in the future.

Rated 2 out of 5 stars

Just Meh

Just Meh. Furniture, my dresser, the back of it came all damaged, mdf wood was crushed prolly due to shipping. The dresser was 999.99 and they refunded me around 325. They asked if I wanted to return it but this this was a large piece and sitting in my dining room with the boxes crushed. I did not want to deal with repackaging or having a shipping company come to my house again.

The pieces looked great on the website and pictures but when I got them they had lose or missing nails or bolts. When I opened a few drawers the little screws that were holding pieces together were just lying in the drawer moving back and forth. A lot of scratches on the dressers - I sent pictures. Poor paint job on bottom of night stands, dressers, etc. Just because its the bottom doesnt mean it shouldnt have some quality for the amount of money spent.

I spent over 5-6k at tov in under a month and the customer service was meh. I asked several times for a manager to follow up to which no one did - so no one really cares over there. Maybe the owners are so rich and swimming in their mula that they do not have time to call any customers and get feedback. I will think twice before spending loads of money there.

February 28, 2023
Unprompted review
Rated 5 out of 5 stars

Cloud Sectional Experience

After shopping around for months for a quality "cloud sectional" at a reasonable price, we settled on the Cali Pearl Modular 4 Piece Sectional. We were a little apprehensive not seeing/feeling it in person, but pulled the trigger anyway. And. . .we couldn't be more happy with our decision. The piece(s) shipped quickly and were delivered on time, and are of an outstanding quality. Excellent experience and would happily purchase from TOV Furniture again.

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

Stephanie professionalism

Stephanie was really helpfull and accurate in her responses. I really like her promptness to providing required feedback. I hope to receive my orders as soon as possible Stephanie!
Thank you

March 3, 2023
Unprompted review
Rated 5 out of 5 stars

Ryan Stephen was very helpful and…

Ryan Stephen was very helpful and accurate in his chat responses. Ryan answered all my questions quickly and with a wonderful positive attitude. Thank you Ryan and TOV furniture for the excellent experience. Highly recommend this company!

February 23, 2023
Unprompted review
Rated 5 out of 5 stars

Head-turning style and responsive customer service

I ordered TOV's Tribal Oval Wall Mirror for my tropical vibe foyer. It's so unique and simply gorgeous! Unfortunately, it arrived with cracked mirror glass. I contacted customer service and they arranged to have a replacement sent to me right away. Fun, design-forward furnishings and accessories and exceptional customer service--I'll be shopping at TOV again!

February 14, 2023
Unprompted review
Rated 5 out of 5 stars

We ordered two Arno grey velvet sofas…

We ordered two Arno grey velvet sofas online for the living room and it arrived on promised time and we were kept informed on the tracking. The furniture is beautiful stylish with great quality. We are extremely satisfied with TOV Furniture and will do business with them again.

February 11, 2023
Unprompted review
Rated 5 out of 5 stars

Love my new dining room chairs!

I'm very pleased with my new dining room chairs from TOV Furniture. The website was detailed which made me feel confident in my choice. The chairs shipped very fast and were well packaged. They are beautiful and seem high quality. I will definitely check out TOV for my future furniture needs.

December 27, 2022
Unprompted review
Rated 5 out of 5 stars

It was love at first site

I was looking for a chair for my music room and fell in love with the Mimosa Black Velvet Swivel chair. I was concerned about the quality of the velvet and requested a sample. They promptly sent a fabric sample and it was everything I loved about velvet. I love TOV’s prompt customer service response. my item was delayed due to low inventory but you communicated when it would be back in stock. Once in stock, you communicated again when it shipped out. Love the quality and uniqueness of your furniture.

January 30, 2023
Unprompted review
Rated 3 out of 5 stars

TOV Furniture has a great selection BUT...

TOV Furniture has a great selection of interesting pieces, when they come, they are nice quality. I said "when they come" because the items are almost never in stock, even when they say they are in stock. I've ordered from them 5 times because I love their selection, but every single time, I've received an email stating the items I ordered are now on backorder. I've cancelled two orders, received two orders, and am about to cancel my final order with them after receiving another "we're sorry" email. When I followed up on my most recent order, I was told the items are ready to be shipped, just awaiting the carrier to pick them up...they have no idea when the carrier will pick them up (weird). The next day, I get an email that the inventory was miscounted so I won't be receiving my order any time soon (VERY inconvenient and they don't offer you anything for the incessant inconveniences). Their customer service is great, they're quick and convenient with the online chat feature but I don't want to deal with their customer service every single time I want to give them my money. I want my items to arrive in a timely manner.

January 26, 2023
Unprompted review

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