Tower Health Reviews 

6,309
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 92 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the online ordering process is quick and easy, while goods usually arrive promptly and in mint condition. People love using the refreshing and soothing gel, noting that it provides wonderful relief for joint and muscle pain without feeling greasy. However, some reviewers were not happy with delivery delays or slow customer service responses when trying to track their missing parcels. A few consumers also noted that the topical product did not work effectively for their specific condition or caused minor application issues.

What people talk about most

Product

Customers had positive experiences with product, noting that the soothing gel effectively relieves joint pain... See more

Order

Customers consistently note positive experiences with order processes, highlighting that the website is clear... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping, secure packaging, and helpful... See more

Quality

Users describe positive interactions with quality, noting that the items are consistently reliable and... See more

Service

Reviewers highlight positive aspects of service, frequently praising quick delivery times, helpful staff, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Just received a big tube of the arthogel so haven’t used it as yet. Ordering was easy and arrival quick but the curtesy call, although nice to check I was ok and giving advise of how it works, went... See more

Rated 5 out of 5 stars

The prioritise good customer experience. I had a bad experience and the owner reached out to me. He had definately listened to the call as he knew when I was talking. He personally apologised and gave... See more

Rated 5 out of 5 stars

With an increasingly sore arthritic hip, I have been dependent on ibuprofen 3-4 times a week which has been really upsetting my stomach. A week after using Arthrogel and I am no longer taking ibuprofe... See more

Rated 5 out of 5 stars

I suffer with Osteoarthritis, I've tried so many lotions n potions, but nothing helped at all. I tried Arthrogel and it's amazing. Im able to carry on working, without the constant pain. I massage the... See more


Company details

  1. Health and Beauty Shop

About Tower Health

Written by the company

Since 1999, Tower Health has helped over 200,000 customers feel more comfortable, more confident, and more in control of their health - with simple, effective alternatives that actually work.

Why people stick with Tower Health:

✓ Same day dispatch when you order before 2pm

✓ Trusted by NHS professionals for over 10 years

✓ 100-day money back guarantee on selected products

✓ Speak to a real UK-based advisor any time

100 day no quibble money-back guarantee

We want you to have the confidence to try new products, and so our trustworthy, easy-to-use, money-back guarantee gives you 100 days to fully experience the benefits.

Honestly, it's that simple - if it doesn't work for you, then we aren't happy! We'll refund your order no questions ask. We would always recommend getting in touch to speak to one of our health advisors as they might be able to recommend something different!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(6,309)

95 reviews in the last 12 months

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Rated 4 out of 5 stars

Less pain more mobility

Less pain more mobility
After a year of hot and painful knees and ankles I started using the cooling joint gel daily in the morning. It felt cooling and allowed more comfortable movement and after 2 months I was even able to cycle 3 miles which I hadn't been able to do for over a year, and there were no awful side effects afterwards either.

September 16, 2025
Unprompted review
Rated 5 out of 5 stars

I have been converted to this cream…

I have been converted to this cream from a pain relief cream that was smelly and sticky and didn’t really help with the pain! When using ultra gel it is natural ingredients doesn’t smell and is not sticky when you rub it right in. I have bought it several times now and it’s cheaper when you buy the tubes at a time. I get a quick delivery too. Since trying this I’ve not looked around for an alternative cream.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

I had a partial knee replacement two…

I had a partial knee replacement two years ago and have had discomfort from ligaments and muscle tightness. Quite commonplace, however I started using arthrogel and has helped me being able to keep working and active. Great product.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Good experience communication from ordering to…

communication from ordering to receiving good.
Claims were positive for a drug free solution as we can’t have anything with an anti inflammatory medication in.
Arrived when stated with good tracking
Good value
Works really well for arthritic ankle joint and shoulder pain.
The gel is instantly cooling, massages in well and doesn’t leave a greasy film.
Can reapply as often as needed
Pain relief within minutes.
Good packaging
Multipack value

August 15, 2025
Unprompted review
Rated 3 out of 5 stars

Hopeful user

I've been using Arthrogel for a few weeks and although it hasn't as yet helped my hip and knee osteoarthritis I'm hopeful in time it will, so I will be ordering more.

July 29, 2025
Unprompted review
Tower Health logo

Reply from Tower Health

Dear Mrs Mobbs, I'm sorry to hear that ArthroGel isn't working as effectively as you'd hoped. As you've purchased directly from Tower Health, you're still entitled to a free advice from one of our health advisors. I'd recommend giving them a call on 0800 669 65 45. I know they'd be very happy to help! We have a whole range of products covering all sorts of needs and ailments and you're welcome to trial them risk free. In the event we don't have something suitable, we'll always look to provide another recommendation.

Rated 1 out of 5 stars

Unscrupulous preying on 88 year olds

Unscrupulous, unprincipled preying on my vulnerable 88-year old Aunt. After emailing you to remove my Aunt from your database/contact list on 23 July, 2025, you phoned her today at 16.50. A health worker was present during the call and witnessed your pushy, manipulative sales tactics which my aunt was trying to decline. When the health worker took the phone, you swiftly hung up making excuses “I’ll get out of your hair” you said to the health worker. My aunt feels taken advantage of. I feel appalled. The health worker was disgusted. My aunt has already spent too much as a result of these shocking calls, you need a serious review of your ethics!

September 18, 2025
Unprompted review
Tower Health logo

Reply from Tower Health

Dear Mrs Cleary, I'm very sorry to read of your experience. I have been unable to attribute an order on our system to you, perhaps because it would be under your Aunts name. Please could you get in touch by emailing millie@lyfespan.co.uk so that I can look in to this in more detail. Naturally we want all customer experiences to be a positive one and I hope we'll have the opportunity to improve it. With great regard, Millie.

Rated 5 out of 5 stars

My gel

Both my son and myself use arthro gel and both of us are pleased with the results. My son had a flare up and had to use it more often but it worked and he was pleased with the results . At the moment I only have to use it at night as it keeps my pain at bay

July 1, 2025
Unprompted review
Rated 3 out of 5 stars

Sad to say this didn’t work at all for…

Sad to say this didn’t work at all for my osteoarthritis hip. But give the company there due as true to their word 90 days guarantee refund was given plus they tried to help with alternative cream.i really wanted something to work before going for op, but there again we are all different!! But thank you for trying

May 15, 2025
Unprompted review
Tower Health logo

Reply from Tower Health

Dear Mrs Parkyn, I'm sorry to hear that ArthroGel did not work for you. Although you've returned your item, you're still entitled to a free advice from one of our health advisors. I'd recommend giving them a call on 0800 669 65 45. I know they'd be very happy to help! We have a whole range of products covering all sorts of needs and ailments and you're welcome to trial them risk free. In the event we don't have something suitable, we'll always look to provide another recommendation.

Rated 3 out of 5 stars

relief is short lived for my hips but…

relief is short lived for my hips but better than nothing

September 17, 2025
Unprompted review
Tower Health logo

Reply from Tower Health

Dear Mr Billington, I'm sorry to hear that ArthroGel isn't working as effectively as you'd hoped. As you've purchased directly from Tower Health, you're still entitled to a free advice from one of our health advisors. I'd recommend giving them a call on 0800 669 65 45. I know they'd be very happy to help! We have a whole range of products covering all sorts of needs and ailments and you're welcome to trial them risk free. In the event we don't have something suitable, we'll always look to provide another recommendation.

Rated 5 out of 5 stars

ArthroGel really helps with my knees

ArthroGel really helps with my occasional achey knees, within minutes it's cooling gel does the job ! I'm not too rickety so I don't need to use it all the time !
Very easy to order, of which,its delivered within 3 days, I can only say...thank you !

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Arthro Gel

Ordered Arthro gel to try to help
With ache and pains helps a little massage in gel not sticky when putting on , on second tube , bit expensive but will try anything to help with aches and pains 👍

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Product good

Delivery quick. Athro gel works for me. I quite often use it at night if my knee is very painful. Will definitely buy again.

September 18, 2025
Unprompted review
Rated 5 out of 5 stars

Very quick service and an excellent…

Very quick service and an excellent product.
I have been using Athrogel for a few months now and definitely feel a difference in pain and inflammation.Very happy with the product. Thank you

September 18, 2025
Unprompted review

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