I have done some research on their Team Manager (MK) and I believe him to be fake - hugely disappointed
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Poor service and very condescending. Im really less than impressed. Given them another go and facing exactly the same as last year. I should not be the one chasing renewals and better quotes. Thi... See more
Company replied
Absolutely no help at all given. I have negotiated my insurance myself every year. But they claim they do it. My renewals adviser was extremely rude and spoke over me all the time I was on the phone.... See more
Company replied
Non-existence Service I have had a policy up for renewal and the team member assigned to me does not promptly reply to my emails or follow up on messages I have left on the phone. I am constantl... See more
Company replied
Company details
Written by the company
We’re an independent, specialist adviser, committed to delivering personalised health and wellbeing solutions for businesses and individuals throughout the world.
Contact info
West Park House, 23 Cumberland Place, SO15 2BB, Southampton, United Kingdom
- 0800 389 7723
- haps-sales@towergate.co.uk
- www.towergatehealthandprotection.co.uk
1.4
Bad
449 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very good
Very good, gave us all the relative information, and comparative quotes, and hopefully we have ended up with a very good deal.
June 7, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mr Rose,
Thanks for your kind feedback and we look forward to continuing to be of service as your healthcare broker.
Best wishes,
Chase Templeton
DS
Reply from Towergate Health & Protection
Thanks for your feedback Mr Mitchell, I will email you regarding how we can improve our admin and see why on this occasion we have not met your expectations.
Regards,
Chase Templeton
DS
helpful professional tailored advice …
helpful professional tailored advice from the team
June 6, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mrs Cejer,
Thanks for feedback, it is very much appreciated.
Kindest regards,
Chase Templeton
DS
Reply from Towergate Health & Protection
Hi Mrs Kitchenham,
Thanks for feedback, we are pleased that you are delighted with our service.
Kindest regards,
Chase Templeton
DS
Very helpful & found alternative …
Very helpful & found alternative insurance, which saved me money. Rang back in stated time.
June 6, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mr Weldon,
Thanks for your kind feedback, much appreciated.
Regards,
Chase Templeton
DS
So far in our association you have …Contact
So far in our association you have dealt with any concerns I have had very well.
June 6, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mr Martin,
Thank you for your positive feedback. We look forward to helping you again next year.
Best wishes,
Chase Templeton
DS
Very Helpful and give good advice.
June 6, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Piers Webster
Thanks for your kind feedback and we look forward to continuing to be of service as your healthcare broker.
Best wishes,
Chase Templeton
DS
Very pleased with the prompt
Very pleased with the prompt, knowledgeable and professional service afforded to us .......
May 26, 2017
Unprompted review
Reply from Towergate Health & Protection
Thank you for your kind feedback. We are really pleased to have provided you with such good service and your comments have been passed onto our adviser.
Best Wishes,
Chase Templeton
DS
Very helpful and informative
May 26, 2017
Unprompted review
Reply from Towergate Health & Protection
Thank you for your feedback. We are pleased to have provided you with such good service.
Best Wishes,
Chase Templeton
DS
Very friendly service and prompt …
Very friendly service and prompt responses to all my questions
May 25, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Kerstin,
Thanks for your feedback, I'm glad you are pleased with our service.
Regards,
Chase Templeton
DS
Looked after and understood my
Looked after and understood my requirements , very pleased with the "non pushy" treatment . Happy with end results
May 24, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mr Webb,
Thanks for your kind feedback and we look forward to continuing to be of service as your healthcare broker.
Best wishes,
Chase Templeton
DS
Good Company,friendly staff
Very pleased with Service offered by this company. Very thorough and listened to my requirements and were very efficient. Thanks
May 24, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mr Young,
Thank you for your kind feedback. It is much appreciated.
Best wishes,
Chase Templeton
Ds
Reply from Towergate Health & Protection
Hi Mr Brown,
Thank you for your positive feedback. We look forward to helping you again next year.
Best wishes,
Chase Templeton
no information received since signing …
no information received since signing up.
May 16, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mrs Crowe,
Thank you for your feedback. After looking into this, unfortunately there was a delay with the insurer's issuing your paperwork. We have since received them and sent them out to you.
Best wishes,
Chase Templeton
Good customer service
Good customer service. Prompt responses to issues which need addressing.
May 15, 2017
Unprompted review
Reply from Towergate Health & Protection
Thank you for your feedback. It is very much appreciated.
Best wishes,
Chase Templeton
Helpful service
Helpful, friendly service, took my preferences seriously. Handled documentation and payment efficiently.
May 15, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mr Wilson,
Thanks for your kind feedback and we look forward to continuing to be of service as your healthcare broker.
Best wishes,
Chase Templeton
DS
Everything went very smoothly
Everything went very smoothly. No problems.
May 15, 2017
Unprompted review
Reply from Towergate Health & Protection
Hi Mr Granditer,
Thanks for your positive feedback.
Best wishes
Chase Templeton
DS
Good service for private medical
Good service for private medical, get me the best deal every year
May 8, 2017
Unprompted review
Reply from Towergate Health & Protection
Thank you for the positive feedback Mr Adams. We look forward to helping you again next year.
Best wishes,
Chase Templeton
KC
Well advised and all staff very helpful …
Well advised and all staff very helpful and knowledgeable. Thank you.
May 8, 2017
Unprompted review
Reply from Towergate Health & Protection
Thank you for your kind feedback Mr Kaye. It is much appreciated.
Best wishes,
Chase Templeton
KC
Great service from Claire Sharman and …
Great service from Claire Sharman and her team! :)
May 8, 2017
Unprompted review
Reply from Towergate Health & Protection
Thanks for your Kind feedback we will pass your comments on to Claire.
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