I ordered toys off of Toys R Us Express shipping my order never came. Australian post lost my order. Toys R Us was not at fault they did there part by shipping my items quickly and efficiently. When... See more
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Toys R Us have been amazing to deal with. I had an issue that was out of their control that they dealt with immediately and rectified the problem. They were super helpful from start to finish and I wi... See more
Website was easy to order from. Unfortunately I missed my delivery and it went to the post office and was returned to sender. Staff member Gem at Toys r Us was extremely helpful in resending my order... See more
I ordered a large item which arrived quickly, however had a panel broken. The staff not only actioned it quickly, Gem was able to cc’ me into correspondence with the American factory and have a new pa... See more
Company details
Information provided by various external sources
ToysRUs Australia is the ultimate destination for kids, big & small! You'll find dolls, action figures, learning & building toys & more.
Contact info
(Postal) Box 4310, 3164, Dandenong South, Australia
- www.toysrus.com.au
4.6
Excellent
685 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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I found toys r us very professional and…
I found toys r us very professional and easy to work with.i recommend them to anyone.
June 17, 2021
Mexican Tain
The time from paying to posting was extremely slow. The item did arrive in good condition and w look forward to playing with family and friends.
May 24, 2021
Very fast postage and great…
Very fast postage and great communication and product was fantastic
Keep up the good work
May 24, 2021
Great service .Ordeed a funko pop on…
Great service .Ordeed a funko pop on ebay and it was dispatched within hours and I had it 2 days later. Packing was perfect and protected the item and its box great.
I will choose toys r us first from now on
May 20, 2021
I find that you guys are awesome
I find that you guys are awesome, as we do not have a Toy's R Us store up here in Townsville North Queensland anymore.
May 17, 2021
The cutest Mandolrian Child just…
The cutest Mandolrian Child just arrived. Thank you Toys R Us.
May 17, 2021
Excellent service arrived on time would…
Excellent service arrived on time would definitely recommend
May 5, 2021
Happy with quality of backgammon set and with the prompt service.
I am very happy with the quality of the backgammon set and with the very prompt service. The package was received in good ordere. I will buy from Toys"R"Us again.
April 27, 2021
Great to see a good range of Duplo
April 8, 2021
Order came on time
Order came on time, even though I received an email to say there was going to be a delay. Got exactly what I ordered in pristine condition.
March 31, 2021
My Joysway 8812 Focus 2,4 GHZ Yacht is…
My Joysway 8812 Focus 2,4 GHZ Yacht is great unfortunity the SERVO that operates the rudder is defective .I need another SERVO for the rudder can you send me one .Thanking you John Hodge.
March 31, 2021
Good Service
Bought a few items from toys r us over the past month, presents and things for myself and family, they have all arrived quickly and are competitive in pricing, I’m happy to buy from them again.
March 24, 2021
Easy cheap and delivered quick
March 24, 2021
Order never arrived and the company avoids all contact
I placed an order at the beginning of March through their ToysRUs branded site (identical to HW site except for colour/branding). It's now well past their 1-6 day delivery timeframe. They don't respond to any of my messages/emails/calls. They haven't so much as sent me a tracking number. Their most recent reviews on their site are from September 2019. Starting to think this is a scam. I spent $1.4k on Lego. How can I get a refund if the order never arrives? The worst service in the world. Chinese fake lego sellers have better service than this. Let that sink in.
March 22, 2021
Unprompted review
I love my lego and every set I have…
I love my lego and every set I have bought from toys r us have been in mint condition
March 16, 2021
Excellent service
Excellent service, well packaged, fast delivery. Highly recommend to anyone.
March 12, 2021
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