While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
We have several channels for customers to get all the latest information:
Twitter:@Toysrus: www.twitter.com/Toysrus
YouTube: Toysrusonline:www.youtube.com/toysrusonline
Pinterest: @Toysrus: www.pinterest.com/toysrus
Toys“R”Us Facebook Terms of Use
The Facebook pages, applications, contests, or other interactions created or administered by Toys“R”Us are for our fans and guests to actively engage with Toys“R”Us and each other. We welcome your views, comments and other communications, pictures or videos ("User Content") as long as the User Content submitted by you complies with these Terms of Use and Facebook’s Statement of Rights and Responsibilities.
You agree that:
Toys“R”Us does not represent that the information on Facebook pages and applications created or administered by Toys“R”Us are accurate, complete, reliable, useful, timely or current. Toys“R”Us makes no representations as to the accuracy of any such information and it is solely provided on an “as is” basis to be used at your own risk.
You read all User Content at your own risk. Do not rely on the information or advice in any of these postings.
Any User Content submitted by you on Facebook pages and applications created or administered by Toys“R”Us will be accurate, will not violate any applicable law, regulation, will not violate any right of a third party, including without limitation, copyright, trademark, privacy or publicity rights, will not be defamatory or libelous, and will not cause injury to any person or entity. For any User Content that you submit, you grant Toys“R”Us a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete, adapt, publish, translate, create derivative works from, sell and distribute such content and to incorporate such content into any form, medium or technology throughout the world, all without compensation to you. For this reason, do not post any User Content that you do not wish to license to Toys“R”Us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork. In addition, you grant Toys“R”Us the right to include the name provided along with the User Content submitted by you.
User Content submitted by you to Facebook pages and applications created or administered by Toys“R”Us will not contain obscene, profane or threatening language, and will not contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam."
You are solely responsible for the User Content you submit, and Toys“R”Us assumes no liability for any User Content submitted by you. You agree to indemnify Toys“R”Us against all claims and liabilities resulting from your User Content. You understand and agree that we do not monitor User Content, but we reserve the right to review and delete any User Content for any reason or no reason, including User Content that we determine in our sole discretion violates these terms, Facebook’s Statement of Rights and Responsibilities or is otherwise inappropriate or offensive, harmful to us, other Toys“R”Us fans or any third party. You understand and agree that Toys“R”Us may ban you or any user from posting on Facebook pages and applications created or administered by Toys“R”Us for inappropriate postings or as it deems necessary.
Toys“R”Us reserves the right to update or modify these Terms of Use at any time without prior notice. Your use of Facebook pages and applications created or administered by Toys“R”Us following any such change constitutes your agreement to follow and be bound by the terms. For this reason, we encourage you to review these Terms whenever you use Facebook pages and applications created and administered by Toys“R”Us.
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Did not update me with shipping. Had to call customer service several times within a two week period to check the status of my order. I was informed that I would be notified when shipped. I never received a notification until 3 days AFTER receiving my order.
December 28, 2017
Unprompted review
Is this your company?
Claim your profile to access Trustpilot’s free business tools and connect with customers.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.