Trackhat Reviews 154

For a small company they certainly make a great product. Well made 3d printed device with quality construction.

Software really easy to setup and configure.

Integrates into DCS World with no issues.

Recommended.

This is actually a very trustworthy shop but they need to invest in communications with their customers.

i use Track Hat SensorV2 with IL2 Cliffs of Dover, DCS World, MSFS 2020 and Arma Reforger.
Work great, i like it :)

When I ordered the communication was lacking, when I then had issues, and the product stopped working, they said they did no longer support the version I had bought 1 year earlier, and that I should solve the issue my self.
I would highly recommend spend a few extra and get TrackIR 5 . You don't have to go thru this hassle and a waist of money.
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Please read the reply, and here is the email I got on January 16. From Trackhat.
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I'm afraid we no longer directly support the PS3 eye camera, please instead use the regular version of Opentrack, available ....( link to some other website )
Best
James
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Always have an answer to how good they are and that it is never there fault.

I bought the trackhat in 2020 and had I great customer experience starting from the payment and extended to shipping and after receiving the item. The team was professional and covid had a minimum affect. The product is perfect which led me to jump to the opportunity to use V2. Cant wait to receive it.

Delivery was longer than stated on website when I paid for the sensor v2 but once it arrived and set up I'm very happy with it. It takes longer to setup than normal head tracking but the freedom of movement is much better and no annoying clip to worry about.

Great customer service, received my Trackhat V2 and it works great.
Thanks guys 😊👍

I was unfortunate enough to have ordered a trackhat V1 + trackclip in late december, while the company apparently had some issues with a shortage of components.
However i was kept well informed of the current state of my order by email !
In fact, as it got delayed by 2 weeks, i received an email informing me that the company was about to release a more expensive V2 of their product, which is what i received 2 more weeks after, and without any additional costs !
In total, i've waited for about a month but i was kept informed and got an upgrade so 10/10.

Is it possible to give a 0? Like in 0 reaction form the seller? Just requested a refund from PayPal and it's approved, I think it's seriously time to Blacklist this guy! What a joke this company is. Just ordered "TrackIR" will receive the shipment within 2 working days...

@James: 1st, thank you for the IMMEDIATE reply to my review! Congrats on the improvement, fast learner? 2nd: I suggest you reply with the same effort to ANY questions from your customers relating to your products and especially the delivery, like in the basic rules of courtesy, because this is some BAD, REALLY BAD ADVERTISEMENT!

This was well worth the wait, caused by downstream supplier issues, pretty cool little device that works amazingly well, website support pages are very helpful and I would recommend this without hesitation, I've not had cause to email James for help, but I get the impression he'd be more than happy to assist, based on earlier communications.

Great product, works great, I had a bad experience with the postal service being on strike so took 3 weeks to receive. Lack of communication, I understand with a small employee base.

Don't trust James or his organisation! The product looks good and I was impressed by the speed with which he charged my account. However, it took 3 weeks to despatch the goods, in October. The parcel has never arrived and James now ignores my email. I have now engaged a lawyer in the UK at great expense to his company.

No communication or support after purchase at all. I ordered a month ago, and the only communication was that the product was dispatched with no way of tracking it.

It has been more than 3 weeks since then, and for delivery inside the UK, it shouldn't take that long.

No email to contact them on and no reply on the support chat even after 7 days of messaging.

Update after reply:
- How do we find out why it's being delayed and what can we do about it?
- Why is the chat on the website not working? This could have been answered there without having to complain on here.

Excellent startup company. Superb products very well made and great support. The website is informative and effective and the cost is very reasonable. What more can one say? Well done track hat?

I wanted a more cost effective alternative to head tracking for when I play DCS without needing to shell out thousands on a VR setup. My friend had experience with Trackhat in the earlier stages and I bought one to give it a try. Since then, I've thoroughly enjoyed my time in DCS way more than I ever have before!

Pros
-Very cheap affordable, good product as an alternative to VR for a couple of games
-Very easy to set up
-Materials used are of good quality

Cons
-It took a little while to receive
(This honestly doesn't really count as a con against Trackhat themselves because the Royal Mail sucks lol)

Amazing enhancement of the Gaming experience!

Clip arrived dead, refused to acknowledge the issue deflecting and ignoring my issue which were confirmed by me and fellow electrician to be hardware fault of the clip itself despite trackhat trying to convince me it is software issue. Sensor has worst tracking than ps3 camera even after months of adjusting the software settings.

Nicely made product, quick replies when a question arises.

Awesome addition to my PC. Makes my flight Sims so much better and enjoyable. DCS World has taken on a completely new level of realism. Haven’t tried First person shooters yet but plan to.