Trackhat Reviews 154

Brilliant equipment, works really well and makes gaming much more fun, easy to use and set up, brilliant.

At first there were disagreements, but after some time everything was resolved (it just took some time), I can't say anything negative anymore exept the time. Due to the current situation, I can't deduct a star because of the time, the Star has too much weight for that.

Be aware, this is a small company, so "live chat" looks like you will get a fast answer, but this is not the case. Also you need to writhe every answer in the chat, you can't reply by mail.

Great service. Great product.

Because the product comes from the UK it takes a little longer than normal before you receive it. But.. The track hat is perfect. Robust USB and long enough. It comes with 2 tie wraps and it was recognized by my trackIR5 immediately. I am very very pleased with it

Item ordered, 10 days on no contact what so ever from the company.

I have tried multiple times over two days to use the web chat function with no response.

I found an email address (see developers page) no response from that either.

I have reported the seller to PayPal

********************
UPDATE 9th SEPT
********************
There was no note when ordering about being closed for August. I did order from a mobile device which has a very different user experience to a desktop.

The seller has said they will ship the item once I have marked the PayPal complaint to resolved which I have done.

Amazing Product 10/10

I 100% recommend buying TrackHat, product quality is beyond what I expected and setup is extremely straight forward with the opentrack software.

In regards to support James is extremely helpful when you require assistance.

The trackhat clip is much better than the track clip pro. It's much more rugged and battery powered. I'm very pleased with my purchase!

Good communication, nice product and overall a good experience!

I've been using my trackhat for over a year and it's a great product. the only thing that could do with some improvement is the monitor clip for the camera. it's needs some reinforcement at the bends and also needs some sort of retention so the camera doesn't slip out.

overall though, amazing product and great price.

I've had my Trackhat Clip about 16 months now and has been absolutely flawlessly working paired with my TrackIR5 sensor.

Having the headtracking become completely wireless is a game changer for me, for DCS, MSFS, ETS, IL2 etc... highly recommended!

5 star for simplicity of product and ease of use. It took me a little while to play with the settings after looking at the setup video but all well explained and came in perfect working order.

This is a fantastic solution for those wanting to be able to simply watch the walls of a hanger as they land to make sure you are lined up or to keep an eye on that locked target as you line the up for the shot.

Every little bit of emersion gives you a slight advantage in games and this does exactly what it promises so thank you.

I have had a wired trackhat clip for several years and recently upgraded to a wireless clip plus. Both products work flawlessly.

While the only other head tracking product I have used is a face tracker (which did not work well) I have done extensive research and watched countless youtube reviews and for the $$ I believe the trackhat products are by far the best value on the market.

Great service from James and the guys at TrackHat. 2nd time I have ordered from them. Performance of the latest sensor is great, only gripe is the product case feels a little "non professional" ... 3d Printer like. I suppose the costs would be higher if the case of the sensor was more "Logitch" looking, if you know what I mean. This should not put you of buying from the guys though.

Zero
ordered twice, nothing ever got delivered. ordered tracked delivery the 2nd time -it never got tracked, no tracking info sent, and no reply from the guy.
I had to become "one of those demanding customers" to get any action-he refunded me.
Still no clue where any of my orders are. The product may be decent, but the service...there isn't really any.

There is no customer service.

Wanted to cancel my order because of information their mobile site doesn't give you. Several messages and weeks later, with no answer to any of my messages through any given channel, the product was still sent. I think I'll end up keeping it just to avoid having to send them any more futile messages. Doubt they'd even answer court summons for the fraud accusations that I've half a mind to start making.

Bought a trackhat early part of the year and worked great for about 6 months. Tried to get in contact as the on switch just stopped working and its not powering on but not receiving any response from James for nearly a month now. Initial email sent on the 08/06/21 with many follow ups sent. Still waiting for a reply as of the 27th.

I ordered the trackhat clip Pro everything was fine until one of the infrared sensors stopped working. I emailed James and explained my problem he told me to return it for a full refund. I sent back everything that came in the box. Once James received the item he told me I couldn't get a refund as I have had it over a year he also told me what the problem was so I asked for a replacement which he told me I have to buy a new one but I can have a 5% discount. I asked James to sent me back my original item 3 weeks passed no sign of my item so I emailed again James said I should have it shortly so waited another 2 weeks again I emailed looking for my original item and my reply was its not in his possession and he never received the item. So I guessing he fixed my broken item and sold it as a new item.

Save your money and get trackir much better build than what this fraud is offering

Writing a follow up review from my earlier post.

I ordered in the first couple days of the new year with the advised delivery of 1-2 weeks. I patiently waited about a month before getting worried (signing into the account to check order status reported no orders despite having taken my money).

My attempts to contact them (with the auto reply stating a response may take up to 5 business days) all went unanswered (I had sent at least 5 emails over a month or 2 period).

Finally I got a response probably 3 months in claiming the order had been shipped and should arrive shortly if not already. Aside from that there has been no other attempt to rectify the situation. No further questions or response of any kind.

I ultimately had to dispute the credit card transaction and once approved around a month later the merchant had 45 days to respond, challenge, or assist with the issue.

There were posts I found online (had to really dig) claiming the worldwide supply of PS3 Eye cameras had run out and as such the company was going out of business and would issue refunds to anyone with a pending order.

I never recieved their refund, or any communication / offer of one. There was no further contact recieved by myself or my credit card company, and as such I finally got the official refund about 5 or so months after the fact.

Oh yea, still haven't recieved the package in the mail... It's been just shy of 6 months since I placed the order.

Take from this what you will, but don't say I didn't warn you!

I'm writing this because there are so many bad reviews on the products here. I ordered the product something like Christmas 2020. After about five weeks it arrived and I could try it out. For me, the product works great and I have a lot of fun using it. I think the reason that there are mostly bad reviews here is that the many people with perfectly working products don't write a review. Who writes a review most likely had a problem with his/ her product. That's why I wouldn count on the rating that it has here, since in most cases, it`s most likely that everything works fine. And with the waiting time, I guess you just have to be a bit patient. Maybe think about what I said here if you think about buying the product. Have a wonderful day : D

TL:DR Just spend the money for trackIR

(Clip Plus) Velcro wasn't sent with the order. Very annoying. Have to go out of my way to go get some now.

Also make sure you make an account before you order or you won't know what status your order is in because they just ignore you when you ask.

Waited 5 weeks with no idea if my order was shipped or not only to find out they didn't send me the full package lol.