I only gave 4 stars because it is always very difficult to find a member of staff to ask where things are!? I would suggest having search terminals to save time, touch screen and a key board so you ca... See more
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Pallet of 350 bricks arrived partly tipped over only the green bands keeped it secured , so on cutting one band the whole pallet fell all over the place narrowly missing my car and me I have pictures... See more
I recently had to seek advice from the Purley Way store in the design of a new kitchen and bathroom and Jack Custance was able to show off his flair for design in the plans which he prepared for both.... See more
Company replied
Trade point gives a quicker checkout and competitive discounts on a range of B&Q’s in store items. A future improvement would be to be able to log into my account and download receipts of spend. Y... See more
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Company details
About TradePoint
Written by the company
Welcome to the official Trustpilot profile for TradePoint
Thank you for sharing your review with us. Your ratings and comments are very important to us, as we are able to make improvements to our customer experience based on your feedback.
Explore our extensive range of essential trade building supplies and browse our most wanted building, electrical, plumbing and hardware ranges, tools and equipment, Kitchens, Bathrooms, Appliances, and van essentials for your next job. Shop in-store or on our website today.
Check out our latest Latest offers Contact our Customer support Become a member Building & Hardware Tools & Equipment Kitchen & Appliances Bathrooms & Showers Garden & Landscaping Heating & Plumbing Painting & Decorating Electrical & Lighting Flooring & Tiling Furniture & StorageOur kitchen guarantees explained
Our GoodHome kitchens are guaranteed for up to 25 years
We’ve used high-quality materials and manufacturing techniques to create durable, well-designed products that will stand the test of time. From design to testing, we’ve involved real families every step of the way – our kitchens are made to fit the lives that will be fitting into them.
Contact info
Chestnut Ave, Chandler's Ford , SO53 3LE, Eastleigh, United Kingdom
- 0333 004 9999
- www.trade-point.co.uk
3.7
Average
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Really friendly and friendly staff
Really friendly and happy staff - nothing's too much trouble
May 30, 2026
Unprompted review
Excellent customer service as always
Excellent customer service as always
June 21, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Ongoing Delivery Failure
Beko DTKCE80021 8kg Freestanding Condenser Tumble Dryer (White), placed on 1 June 2026.
The initial delivery was scheduled for 8 June, but the item did not arrive. Since then, several rearranged delivery dates have also been missed, specifically:
16 June
19 June
21 June
23 June
As of today (22 day from the date of order), I still have not received the tumble dryer, despite multiple confirmed delivery dates. This ongoing delay and lack of reliability have caused significant inconvenience and frustration.
I am extremely disappointed with the service, particularly the repeated use of your delivery partner, DX. Based on this experience, I strongly suggest that TradePoint reassesses its use of this courier, as they have consistently failed to meet delivery commitments.
June 8, 2026
Unprompted review
Reply from TradePoint
Hello Denisson,
I'm deeply sorry to hear about the multiple delivery issues you've experienced with the Beko tumble dryer. I completely understand your frustration with the missed delivery dates and the inconvenience it has caused.
The feedback about our delivery partner, DX, is taken seriously, and we are always looking to make improvements in our processes. Your experience is important to us, and we want to ensure similar situations are avoided in the future.
We appreciate you bringing this to our attention and are committed to resolving the situation for you. Thank you for your patience and understanding during this time.
Please get in touch with us via DM on Facebook, X (Twitter) and attach your Trust Pilot review, with your full name, first line of your address, your post code and our dedicated customer service team will look into it for you.
Best Regards, The B&Q Social Media Team.
The staff are helpfully but you do need…
The staff are helpfully but you do need more staff to help the customers to find what they want
June 20, 2026
Unprompted review
Don't seem to get any discount on…
Don't seem to get any discount on anything I buy
June 1, 2026
Unprompted review
Reply from TradePoint
Hello David,
Thank you for sharing your feedback with us. We’re sorry to hear you haven't noticed any discounts on your purchases. We strive to provide value and savings to all our customers and would like to understand more about your experience. Your feedback is important to us as we are always looking to make things better. Please feel free to keep an eye on our upcoming promotions or reach out with any specific concerns directly in-store where our team can assist you.
Best Regards, The B&Q Social Media Team.
easy to order online and delivery next…
easy to order online and delivery next day, excellent service and happy to recommend
June 19, 2026
Unprompted review
Great deal had at B&Q as always
Great deal had at B&Q as always, quality kit, at decent prices, always in stock, click and collect very flexible. Highly recommended to all diyers.
June 2, 2026
Unprompted review
I would strongly advise against…
I would strongly advise against ordering from TradePoint online.
My order was delayed after an initial failed delivery, and when it finally arrived, eight items were missing. Since then, I've phoned customer services four separate times, each time speaking to a different person who assured me they would sort it out or call me back. Not once has anyone followed through.
I've also emailed multiple times. I received an acknowledgement asking for my address, which I provided immediately, but then heard nothing further despite chasing again.
Every phone call involves sitting on hold for around 30 minutes before speaking to someone, only to be given another promise that never materialises. I still haven't received either the missing pots or a refund.
At this point, the amount of time I've wasted simply isn't worth it, and I'm giving up trying to recover the money for the missing items.
June 15, 2026
Unprompted review
Reply from TradePoint
Hello Naomi,
I'm sincerely sorry for the inconvenience and frustration you've faced with your recent online order from TradePoint. It's disappointing to hear about the delays, the missing items, and the lack of follow-up from our customer service team. Your experience doesn't reflect the level of service we strive to provide.
I understand how important it is to receive all the items you've ordered and the frustration of not receiving timely assistance. I'll make sure your feedback is passed along to the relevant team to ensure we improve our processes.
Please get in touch with us via DM on Facebook, X (Twitter) and attach your Trust PIlot review, with your full name, first line of your address, your post code and our dedicated customer service team will look into it for you.
Best Regards, The B&Q Social Media Team.
Excellent service & competitive…
Excellent service & competitive pricing. Tradepoint staff are helpful & knowledgeable
May 31, 2026
Unprompted review
Only one tree was delivered instead of…
Only one tree was delivered instead of two and it took a lot of phone calls and explanation to resolve the issue
June 21, 2026
Unprompted review
Reply from TradePoint
Hello,
Thank you for your feedback. I’m sorry to hear about your experience with us.
This is not the level of service we aim to provide, and we’re sorry for any disappointment caused. Your comments have been noted and will be shared internally to help improve our service.
Best regards,
The B&Q Social Media Team
All good
All good. Delivery was smooth and gentleman was on his own but still carried it up the drive. (I use a dolly now)
Reasonable price and in good condition.
June 1, 2026
Unprompted review
Trade point gives a quicker checkout…
Trade point gives a quicker checkout and competitive discounts on a range of B&Q’s in store items.
A future improvement would be to be able to log into my account and download receipts of spend. You can’t do this with on in store purchases only items you preorder for deliver or collection. A true trade account should as a bare minimum offer this for accountancy purposes.
June 20, 2026
Unprompted review
Reply from TradePoint
Hi Gr,
Thank you so much for your amazing 5-star review.
We'll certainly take on board your suggestion for proof of purchases made in store to be available on your online account, this is certainly something we aim to improve on .
Thanks again and if you have any further feedback please do let us know.
Best Regards, The B&Q Social Media Team.
Purley Way - Kitchen and bathroom designs
I recently had to seek advice from the Purley Way store in the design of a new kitchen and bathroom and Jack Custance was able to show off his flair for design in the plans which he prepared for both. His background using CAD was evident throughout the meeting. I am about to place an order with Tradepoint to make the most of the current discounts which are being offered.
June 21, 2026
Unprompted review
Reply from TradePoint
Hi David,
Thanks so much for your kind feedback, We're happy to have helped!
We're so glad to see Jack was able to go through a kitchen and bathroom plan with you so smoothly.
Thanks so much for shopping with us, please do get in touch with if there is anything we could do to assist.
Best Regards, The B&Q Social Media Team.
Competitive prices
Competitive prices, friendly staff who went above and beyond when dealing with enquries. We had to return one heavy item to the store, the staff were quick to assist us with manual handling the product back into the store
June 7, 2026
Unprompted review
Reply from TradePoint
Hi Janna,
Thank you so much for taking the time to get in touch with your amazing feedback. We're so happy the team could help you on your recent visit.
We'll certainly pass this over to the relevant store.
Thanks again,
Best Regards, The B&Q Social Media Team.
Easy to order and quick delivery
May 16, 2026
Unprompted review
Reply from TradePoint
Hello CliffChar,
Thank you for sharing your positive experience with us. It's great to hear that you found the ordering process easy.
We're always happy to offer such excellent service.
Best Regards, The B&Q Social Media Team.
Item booked for return was collected.on…
Item booked for return was collected.on time. The driver texted to let me know their expected time of arrival then phoned when half hour away and arrived as stated. They were very polite and courteous. All went very well. Great job well done 👍.
June 20, 2026
Unprompted review
Reply from TradePoint
Hi John,
Thank you so much for the 5-star review, We're so happy to see your collection went ahead as planned and the driver kept you well informed.
Feedback like this really makes a difference to the team.
Thanks again,
Best Regards, The B&Q Social Media Team.
Great service
Great service, regular updates, delivered on time. Professional and friendly delivery team, thank you.
May 26, 2026
Unprompted review
Reply from TradePoint
Hello Paul,
Thanks so much for getting in touch with and for the 5-star review. We're so happy to hear your order have arrived on time.
It's feedback like yours that really makes a difference.
We appreciate you shopping with us.
Best Regards, The B&Q Social Media Team.
Friendly staff
Friendly staff. App said items in stock but none on shelves. Staff took time to locate them.
June 18, 2026
Unprompted review
Reply from TradePoint
Hi Peter,
Thanks so much for your amazing feedback.We're glad to hear your recent visit in store was a success.
Best Regards, The B&Q Social Media Team.
Reply from TradePoint
Hello,
Thank you for your feedback. I’m sorry to hear that you feel this way about your experience with us.
This is not the level of service we aim to provide, and we’re sorry for any disappointment caused. Your comments have been noted and will be shared internally to help improve our service.
Best regards,
The B&Q Social Media Team
absolutely disgusting service
absolutely disgusting service, waited in for some items to be delivered so I could start a job the following day, only to be told 30 mins after my time slot that the items were not coming and would be another 5 days, the local stores did not have any stock to go collect, Absolutely fuming and guess what it's going to take 7 -10 days to get my money back😡😡😡😡😡 SHAME ON YOU
June 19, 2026
Unprompted review
Reply from TradePoint
HI Clive,
Thank you for your feedback. I’m very sorry to hear about your experience.
I understand how frustrating it must have been to wait in for a delivery that didn’t arrive as expected, especially when this impacted your plans. I also appreciate how disappointing it is when delays occur and you’re then advised of a longer wait, along with the inconvenience of refund timescales.
This is not the level of service we aim to provide, and we’re sorry for the inconvenience and frustration caused. Your comments have been noted and will be used to review where we’ve gone wrong.
Best Regards, The B&Q Social Media Team.
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