Very helpful staff

Staff helpful but shop expensive cheaper materials at builder merchants

Staff members are always happy to help

Went early morning after a night shift - saves travel time just going 20 miles for something. Handy the early starts and efficient staff making things eady

Always easy to find what is needed, stock levels are good, the staff are really knowledgeable.
Generally prices are similar, or lower, than trade warehouses.

Wicks give 10% off to all trade without having to earn it. over the course of a year I spend hundreds but not all 12 months of the year so by the time my discount kicks in it gets wasted. Wicks is a more consistent discounter to trade.

Straight forward.

The trade card is not worth having you got to spend to much to get any discounts with wickes you get 10%on every perches even on sale price

I have a trade account with B&Q/TradePoint and my normal branch is Southend.
I try to use click and collect where possible.
Staff are always helpful.
Good choice and reasonable prices - good end of isle bargains and promotions.
Only frustration is refunds, especially when you have an electronic receipt. Not the staff's fault, it looks like a very clunky, click, click process to discourage refunds.

As part of the recent changes, customers in Scotland are receiving less discount than customers in England, Poor show, and one that will make me look elsewhere from now on.

Easy smooth purchase, kept in the loop about the delivery. The suite is lovely and high back (very important). Looks great in the conservatory

Great value for money great all around service

The staff were excellent

I have been waiting over a month now for the correct cushion to be sent. Apparently my complaint keeps getting escalated but I honestly don’t know who to! The set itself is brilliant they just sent out a wrong sized cushion and I don’t think I’ll get a replacement until after summer time 😞

Tradeppint is great. It means that I can buy quality goods.

Delivery did not turn. Received a text to say they will be 20 minutes. Tried to call the delivery driver twice with no answer. Called yourselves who then told me they had attempted delivery but nobody was in. I've spent nearly 2k on kitchen units and the delivery driver could not be arsed to call me. Obviously went to the wrong address. Disgusting customer service. It's ok for them to take your money but they can't be arsed to call you when they turn up. Probably couldn't be arsed to offload 40 items. Well a big complaint is going in.

The items i wanted were in stock so i didnt have to wait for them

Pallet of 350 bricks arrived partly tipped over only the green bands keeped it secured , so on cutting one band the whole pallet fell all over the place narrowly missing my car and me I have pictures of the pallet if you wish to view them

Every time miserably slow service . Lazy staff there and awful far from professional attitude . Disgusting behaviour and arrogance. Could be a lack of sufficient training or bad management