Trade Depot Reviews 

3,648
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 1,949 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent pricing, wide selection of goods, and the benefits of free delivery being offered often., Reviewers are also pleased with the quality of the products and the helpfulness and care shown by the staff during the shopping and delivery process. However, some people mentioned that delivery service can be problematic, with instances of late dispatches, missed delivery appointments, and tracking information being unreliable. Minority reviewers also noted issues such as receiving damaged merchandise upon arrival or facing prolonged delays when waiting for large orders.

What people talk about most

Delivery service

Users describe positive interactions with delivery_service, highlighting prompt service, fast shipping, and... See more

Product

Clients share positive opinions on product quality, availability, and pricing. Consumers consistently... See more

Price

Reviewers highlight positive aspects of price, expressing great satisfaction with affordable and competitive... See more

Service

Customers consistently note positive experiences with service, highlighting prompt delivery, helpful... See more

Staff

People report positive experiences with staff, highlighting their helpful, friendly, and knowledgeable... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Easy to find what I wanted online. The range hood and cook top seem OK quality, although not installed yet. I had confidence as I have been pleased with a previous cooktop oder. The tap wasn't very... See more

Rated 4 out of 5 stars

Trade Depot had the freezer I needed at a great price. The guarantee/warranty is no different than the "high end" brands at a fraction of the price.

Rated 4 out of 5 stars

Delivery was ok, but didnt receive good communication. Product turned up without me knowing it was coming. Pricing is good.

Rated 5 out of 5 stars

Vogue Breeze 9kg heat pump dryer bought online with a Vogue 5kg front loader washing machine. Easy purchase and great communication and follow up when we had any queries. Delivery was great too. Would... See more


Company details

  1. Home Improvement Store
  2. Air Conditioning Store
  3. Bathroom Supply Store
  4. Hardware Store
  5. Kitchen Supply Store
  6. Refrigerator Store

Written by the company

Trade Depot was founded with the single mission to provide Kiwis with beautiful and functional home improvement products at affordable prices. Our key product focus is in Bathrooms, Kitchens, Appliances, Laundry, Heat Pumps, Lighting, Tools, Hardware, Plumbing and Electrical.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 29% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(3,648)

1,765 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not a good experience

Delivery was confirmed but didn't happen as agreed. When delivery did eventually happen, I was told I would receive a text or call 10 minutes prior to delivery, I didn't. Delivery truck drove on the lawn and wrecked the flowering daffodils. Vanity was placed outside my door upside down despite the box clearing showing correct orientation! At least the vanity appears to be great.

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

I am so disappointed with Trade Depot

I am so disappointed with Trade Depot. I have given Trade Depot the photos of the fault, and this has happened 4 times with E2 fault. They said they will give me a refund minus a 10% restock fee. How rude, I showed them pictures of the fault. I would not recommend purchasing from Trade Depot.

July 2, 2026
Unprompted review
Rated 5 out of 5 stars

Had an excellent experience with Trade…

Had an excellent experience with Trade Depot... bought a washing machine, free delivery. Five days from start to finish and I live in a rural area. Product appears to be of good quality, I got the 10kg Vouge washing machine. So far, so good. Would I recommend? Yes definitely. Would i buy again from trade depot? Yes definitely. Thanks

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with staff…

I had a great experience with staff thank-you Ingrid and enrico for your help in store I’m very happy with the all in one washer dryer and also want to mention Rishi for his great service at the warehouse end Thankyou trade depot

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Great value

Great value, good selection, staff were very helpful & proactive. Pick up area was efficient and polite.
Kept well informed about goods on back order too

June 30, 2026
Unprompted review
Rated 5 out of 5 stars

I highly recommend Trade depo

I highly recommend Trade depo. I recently renovated bathroom with their fantastic range of products and are price competitive hands down. They also have a hardware store on site that has an amazing product range that will save you mega dollars. Check them out on line to see what you need. Easy as.

June 15, 2026
Rated 1 out of 5 stars

TERRIBLE Customer service

TERRIBLE Customer service. I rang 5 weeks ago to say a button on a premium oven was faulty -it was inspected quickly and the tradie agreed it was faulty and they never came back to us. We have been ringing daily for 4 weeks and been told the same lie "parts been ordered" but no eta. No oven for that long, no call backs and yesterday told it was ordered yesterday and should arrive today -bollocks. Order reputable brands from local stores who can guarentee parts and servie quickly. Would never buy again from these muppets!

June 30, 2026
Unprompted review
Trade Depot logo

Reply from Trade Depot

Hi Hana, we're very sorry to hear about your experience. We acknowledge the lack of communication and follow-up you have experienced and apologise for the inconvenience this has caused. The part had to be ordered from the manufacturer, hence the longer wait. We have notified the technician to book this in urgently for you. They will contact you directly to make an appointment!

Rated 1 out of 5 stars

I purchased a fridge from Trade Depot…

I purchased a fridge from Trade Depot Hamilton and it was delivered by an Indian chap. While we were still at our rental my daughter told me what the truck driver said to her.

My mum purchased a fridge and was delivered to our place.
While I was waiting with the driver for my mum to arrive, the driver said to me, that I smelled nice. I said thanks at first. He asked me if he could ask me something, I said yes. He asked me if I was single and if he could get my number. I said to him NO, I am not single and I wouldn’t give him my number. I felt really uncomfortable and I didn’t want to wait with him anymore. I hope he doesn’t do that to anyone else when he delivers big items to other customers especially when a female is out n her own.
I am only 19 years old and I didn’t like the way he approached me, it was creepy. I told my mum what had happened she was furious at him.

June 19, 2026
Unprompted review
Trade Depot logo

Reply from Trade Depot

Hi Matti, we sincerely apologise for the interaction you described. This behaviour does not reflect the standards we expect from anyone representing Trade Depot. Our management team will be investigating this matter as a priority and will address this internally. Thank you for bringing this to our attention.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look