Trademark Plus Reviews 

71
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I had a truly excellent experience with Trademark Plus. Everything was clear, simple, and easy to follow, and the team made the entire process feel stress‑free. They communicated quickly, answered eve... See more

Rated 5 out of 5 stars

Trademarkplus.com made it so easy to navigate through filing and were very helpful and insightful. I will use again if their services are needed! Highly recommend and a GREAT DEAL for filing!! Thank... See more

Rated 5 out of 5 stars

Alan was splendid to work with. When we first started in the filing stage we ran into some issues that Alan was quick to help with and help us better understand the entire process. He was patient to... See more

Rated 5 out of 5 stars

These guys are the trademark people if you're looking for a good service, support and affordable rates. Don't let their pricing deter you - these guys are really good at what they do! They provided ex... See more

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4.6

Excellent

TrustScore 4.5 out of 5

71 reviews

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4.6

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(71)

3 reviews in the last 12 months

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Rated 1 out of 5 stars

Are they Still in Business????I paid them and no one ever answers me back

I paid good money for them to process my trademark and now they have completely disappeared no return phone calls or emails it's as if they are not in business any longer and I can't reach them very unprofessional very disappointing

October 13, 2016
Unprompted review
Trademark Plus logo

Reply from Trademark Plus

Hi Jeffrey,
We already took care of the trademark response back in August 25th and your application is moving forward. I apologize for the delay response to your inquiry. I emailed you the link to see the status of your trademark online.

Rated 4 out of 5 stars

Good experince

I had an issue with my order with Trademark Plus that they resolved in a timely manner. I would work with them again.

October 13, 2016
Unprompted review
Trademark Plus logo

Reply from Trademark Plus

Michael,
I see we already resolved your link issue on Oct 14th. I apologize for the delay response due mainly to an unusual backlog in customers requesting links because the USPTO made a maintenance change on their website.

Rated 5 out of 5 stars

Excellent Work and Service

Simply AMAZING!!! I had an half-hour conversation with Kasa and she answered all my questions. She was very honest about the cost and process to file my trademark. I had contacted several other companies but they didn't match the level of expertise that these folks had. I am confident in their service to file my trademark. Kasa put my worries at ease and they can help you too. Don't hesitate a second longer, call them and find out how they can help you too.

October 5, 2016
Unprompted review
Rated 2 out of 5 stars

No response

I have been trying to contact this company from Early August. It is almost October and absolutely no response. I have attempted to reach by phone and sent multiple emails.

This is unacceptable and will have to follow up with necessary action. You do NOT take customer's money and not provide service. When I was emailed for more information, I responded within a timely fashion. Why am I not granted the same respect for my time?

Word of mouth is the best advertisement. I just had two individuals asked me about trademark services and definitely shared my experience thus far with this company. Extremely dissatisfied.

September 27, 2016
Unprompted review
Rated 5 out of 5 stars

Easy to work with.... pro all the way...thank you T P

Trademark Plus got the job done right without the high cost of hidden lawyer fees...T P made it easy and fun to work with...and completed all the necessary paper work, filing and follow ups.... till my product was register with the US Patent and Trademark Office..... Thank you T P !!!!

August 16, 2016
Unprompted review
Rated 5 out of 5 stars

Great support during entire process

Alan was splendid to work with. When we first started in the filing stage we ran into some issues that Alan was quick to help with and help us better understand the entire process. He was patient to answer any questions that came up and we had plenty. I highly recommend for anyone trying to trademark something to go with TrademarkPlus!

July 28, 2016
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service

DO NOT USE THIS SITE!!!

I have called and emailed them several times in order to see why I haven't gotten anything back from them confirming my trademark. This is insane to me that they say they have excellent customer service but their phone number goes straight to voicemail and you are unable to leave a message. I am extremely upset that they refuse to contact me back and there is no possible way to get a refund. This is a terrible scam and super unhelpful for those trying to trademark their logos. I can not recommend more that you do not use this site.

June 27, 2016
Unprompted review
Trademark Plus logo

Reply from Trademark Plus

Hi Nicole, I apologize for the phone issue you've experienced. There were some small technical glitches during the transition of switching to an improved phone system the day you called, which was out of our control. I see that someone has already reached out to you the next day both by email and phone, and confirmed that we did receive your logo image. Your trademark logo has been filed on July 1st so give them about 3 months to examine your application. Again, I apologize for not providing you the excellent customer service we always strive for. Please let us know if there is anything we can help you with. Thank you.

Rated 5 out of 5 stars

TRADEMARK PLUS A GREAT COMPANY-HIGHLY RECOMMENDED

I AM PART OF A NEW COMPANY CALLED HEALTHPROTEX.
ONE OF THE FIRST THINGS WE NEEDED TO GET DONE WAS TO GET OUR TRADEMARK APPROVED. AS SOON AS I SPOKE WITH ALAN ROBERTS OF TRADEMARK PLUS, I KNEW WE HAD THE RIGHT PERSON. HE REVIEWED THE ENTIRE PROCESS WITH ME. HE PLAYED AN ACTIVE ROLE IN GETTING US APPROVED. HIS ATTENTION TO DETAIL WAS FANTASTIC. HE KEPT US UPTO DATE ON A REGULAR BASIS. HE ALSO TOOK CARE OF ALL THE PAPERWORK AND GAVE US ALL THE ADVICE WE NEEDED. I WOULD RECOMMEND TRADEMARK PLUS TO ANYONE WHO NEEDS TO GET A TRADEMARK APPROVED. THEY ARE THE BEST

April 1, 2016
Unprompted review
Rated 5 out of 5 stars

Simple, Affordable and Fast service

I don't always write reviews but I was very impressed by their service from start to finish. I just got my registration and I'm so excited. I'm a small business owner and Trademark Plus has shown they care about me and my business. When I received a letter from the government office about my trademark I was overwhelmed by what they were asking. I contacted Trademark Plus and they knew exactly what needed to be done and took care of it right there. Thank you and I highly recommend them!

March 26, 2016
Unprompted review
Rated 2 out of 5 stars

Bad Customer Service - Won't Respond - Updated Review

They made an error in filing my trademark and put the wrong category. I have contacted them repeatedly via phone and their website contact form over the last several weeks and they can't be bothered to respond. I need the trademark error fixed before it becomes permanent yet can't get them to get back to me about it.

It looks like their excellent customer service from last year is a thing of the past. Now they don't answer their phone, answer their emails or help their customers. Shame on you, trademarkplus!

I will update this review if they contact me.

**UPDATED:
As you can see from their response below they did contact me - not from any of my emails or calls (which they never mentioned or even apologized for not responding to) but because of my bad review here on TrustPilot.

My response to their response is - if you knew my category selection was too broad at the beginning then why didn't you say anything to me before you filed it so it could have been resolved at the start instead of making me chase you down to get it changed?

As promised I am updating my rating because of their response and changing it from 1 star to 2 stars. If they had apologized for anything - for not responding to any of my emails or calls over the course of several weeks, for my inconvenience of having to track them down, for knowing there was something wrong with the category but not getting it correct before the form was submitted - instead of blaming me for a 'broad description' it would have been higher.

March 11, 2016
Unprompted review
Trademark Plus logo

Reply from Trademark Plus

Hi Jill, I have amended the classification number in your trademark to class 28 for toys. Your original description of "toys and baby products" can fall in different classes because the description is broad. It looks like class 20 was initial choses because "baby products" can fall under that class. The class number can easily be changed in an application, but it's your description of goods/services that is more important to determine the scope of your protection. Some broad phrases like "baby products" can go in various different classes. I will email you a confirmation of the amendment filing to class 28.

Rated 1 out of 5 stars

Inaccurate marketing and now can't reach them for refund

It doesn't say in their marketing that you still have to pay $275+ to trademark through the government. I can do that directly with the government. What is this company's purpose except to take my money?

I've been trying to reach them by phone. They never answer. I've called several times.

I've sent in an email on their website contact form 6 days ago. No response.

I would recommend just filing directly with the government. It's the same price.

February 8, 2016
Unprompted review
Trademark Plus logo

Reply from Trademark Plus

Hello Megg. I apologize that you missed the government filing fee on the website. We make it easy for people to file their trademarks with the USPTO. They have different filing fees depending how the applications are filed. Regarding your order, we have already issued a refund the same day you emailed us about it.

Rated 5 out of 5 stars

Superb service and helpful

My friend recommended Trademarkplus and I've had a great experience so far. The initial trademark form was straightforward and easy to understand. Great service and there were there whenever i had a question. thank you

September 12, 2015
Unprompted review
Rated 5 out of 5 stars

Great service, good pricing

My friend recommended Trademark Plus and I'm glad i found them. Their customer service was great, walked me thru the entire trademark process and was there when i had any question. Their pricing was very good compared to any trademark lawyer out there. Thank you!

August 23, 2015
Unprompted review
Rated 5 out of 5 stars

Good service...very glad I chose them!

These guys are the trademark people if you're looking for a good service, support and affordable rates. Don't let their pricing deter you - these guys are really good at what they do! They provided excellent customer support throughout the filing process. TrademarkPlus made it easy from start to finish for me. After filing the trademark application they were there for me to help me thru some bumps along the way in getting my trademark. They were able to rescue my rejected application. I'm so glad i chose them. Thank you!

July 21, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent

The best customer service. Kind emails sent from Alan. He was very patient and knowledgeable about Trademarks and the process. I appreciate this. Have already recommended this company to friends and family. A pleasant experience.

July 15, 2015
Unprompted review
Rated 5 out of 5 stars

Extremely responsive and helpful, even on a Saturday!

I submitted my standard mark application online and a few minutes after, I had e-mailed them to ask to put my application on hold while I consult an attorney. It was a Saturday afternoon and I was pleasantly surprised to receive a response from Alan within minutes! They were very knowledgeable and helpful and provided everything I needed to proceed with my application immediately. I couldn't be happier and am extremely impressed with their response time, professionalism, and friendliness. I even needed an attorney referral and they said they'd have someone call me on Monday. Absolutely terrific! I'm extremely satisfied.

July 12, 2015
Unprompted review
Rated 5 out of 5 stars

Impeccable service!

Friendly & amazing customer service - and that can be a rare trait to find in the legal industry! Their pricing and service is unbeatable. I will definitely be coming back here when I need to trademark my next name!!!

May 9, 2015
Unprompted review

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