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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were let down by their experience overall. People frequently complained about the poor customer service, mentioning that support teams were unresponsive, unhelpful, and extremely difficult to reach when urgent problems arose during transactions. Consumers also experienced extremely frustrating website glitches, unexpected account locks, and steep fee increases that heavily impacted their overall sales and profit margins. However, some customers also noted that selling items could occasionally be easy and straightforward when things went smoothly without any unexpected complications. A few reviewers mentioned finding affordable unique goods or considering general buying processes to be a relatively safe option for everyday online transactions.

What people talk about most

Website

Users describe negative interactions with website, highlighting that the platform has become painfully slow,... See more

Price

Reviewers highlight negative aspects of price, consistently expressing frustration over exorbitant fees and... See more

Product

Customers consistently note negative experiences with product purchases, highlighting issues with faulty... See more

Customer service

Clients share negative opinions on customer service, highlighting frustration with the complete lack of... See more

User experience

Consumers find user experience to be an absolute nightmare and extremely frustrating. Reviewers note that the... See more

Reviews shaping this summary

Rated 1 out of 5 stars

It has become impossible to contact anyone at Trademe. Am having an issue not being able to pay with Afterpay (no problem anywhere else) ..emails to customer service on Trademe bounce back, there are... See more

Rated 1 out of 5 stars

Trade Me is little more than a drop shipping portal for tat from China theses days. Select NZ sellers only, and get bombarded with 'local' sellers who have set up drop ship accounts, with hilarious d... See more

Rated 1 out of 5 stars

They should definitely consider selling it back to someone who knows what they are doing. We are running online sales on Amazon and eBay but I completely withdrew from trading on Trademe after the UK... See more

Rated 1 out of 5 stars

Trade me is so fricking frustrating - its impossible to get hold of anyone, the website says use chat but it doesnt work. Ive tried 4 times, it wont accept a correct email address and is insisting on... See more


Company details

  1. Online Marketplace
  2. Online Auction Service

Information provided by various external sources

Trade Me - New Zealand's leading online shopping website, with thousands of online auctions plus jobs, property and motors classifieds. Browse, buy and sell online on trademe.co.nz


Contact info

1.3

Bad

TrustScore 1.5 out of 5

538 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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1.3

All reviews

(538)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fees to sell my phone $215 GREEDY Trademe

Selling fee $20, success fee 7.9%, ping fee 2.9% selling iPhone $1800
$215 in FEES

I listed with bank transfer as payment Tradme refused this and changed to Ping stating anti fraudulent measures. Would not let me use my bank.

Will not use again

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

False advertising

False advertising, paid 16k for a car that was listed to have no problems at all. Seller had cleared codes to make it run fine now its unwarrantable. Also paid for items and once paid sellers stop communication after payments were made. One seller also asked for more money for shipping and then ghosted me it's been over a month. Trade me dose nothing at all DONT USE THE WEBSITE

July 21, 2025
Unprompted review
Rated 1 out of 5 stars

TRADE ME IS A SCAM

TRADE ME IS A SCAM. I used to trust this site to buy and sell from but not anymore. They suspended my account for no reason AFTER i purchased and paid for an item with afterpay??? The order is still active in my afterpay but the seller said trademe cancled the purchase but why am i still paying for the item then? They wont respond to emails and the live chat is useless.

August 9, 2025
Unprompted review
Rated 1 out of 5 stars

Buyer beware

Buyer beware, site is now full of scammers, we were scammed out of $1700, they have no protection to stop this, the police and our bank had no idea how bad it was, they were not able to do anything about the funds, they are all care and no responsibility. I have now heard about countless people being scammed on Trade Me, we closed our account and they didn't care about how much we had purchased on the site over 16 years. DO NOT BUY ANYTHING FROM THEM, they condone scamming!!

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

Gone to the Pack

Trade Me is next to useless for selling stuff now and so hard to find what you're looking for. Too many international sellers. Too difficult to isolate pvt sellers from in trade sellers

August 1, 2025
Unprompted review
Rated 1 out of 5 stars

Trademe is useless for selling items 2020-2025

Trademe is useless for selling items, the website is full of errors, some errors longer than a year and still not fixed. They made support almost impossible to use.
There fees are so high, there higher than when the item was sold from new. TM are digging there own grave. I used to love TM 10 years ago and now every time they do a so call website upgrade there website just gets worse and worse and moor and moor errors.

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

Must be a scam

I searched for an item but did not purchase. Over $150 was taken from my account and the item (Ryobi charger) appeared as 'lost' not 'won'. It was my money that was lost because it is almost impossible to contact TradeMe.

July 23, 2025
Unprompted review
Rated 1 out of 5 stars

Truly disgusting service or lack of

Truly disgusting service or lack of. Have been a business selling on TM for over 20 yrs, pay extra for a TM store. Now I cannot even get a reply for an issue. First they pulled the 0800 no. Now I can't even get a reply via email from customer support! Never known anything like it! How I'm supposed to get any help is beyond me. This is over several months I've been trying to get some help, am being totally ignored!

July 8, 2025
Unprompted review
Rated 1 out of 5 stars

No protection from dishonest traders in this marketplace

I have done some selling and buying on Trademe (80+ trades),and had a reasonably good experience. However, I think users are unaware of how useless Trademe is when a trader advertises an item dishonestly.
I bought an item which turned out to have substantial undocumented damage. When asked for a refund, the trader said "buyer beware". Complained to Trademe. They sent one email to the trader, asking him to fix the problem, and when he didn't even bother to respond, referred me to the Disputes Tribunal.
Basically, you have no protection against fraud in this marketplace, and Trademe are enabling bad traders by their lack of action. $ before ethics.
I will not buy again from Trademe.

July 17, 2025
Unprompted review
Rated 1 out of 5 stars

Disgusting, deceiving rats..

TradeMe was once a great experience and felt safe. I have done a lot of business using this platform in the past but over the years they have turned into a SCAM company and I must warn everyone to stay away from this company as if anything goes wrong, YOU will be the one crying.

I'm greatly disappointed in the slimey, disgusting behaviour from this company.

I've been scammed on TRADE Me and it is almost impossible to get a response from trademe to help.

l had an account with 100% positive feedback deleted because someone else logged into their account on my device and trademe closed my account and keep closing my account every time I create a new one. The customer service is NOT there. Instead automated AI responses that you cannot reply to.

These people also charge success fee's that are ridiculously high. Some items are not even worth listing as the fee's are going to eat up what you sold the item for.

DO NOT use their Ping system and once they have your money they will then target you and it will be almost impossible to receive your money from Ping. Trademe WILL find a problem on your account once you receive a Ping payment as an excuse to keep the money.

I sold my personalized number plates for $800 and now I owe trademe $87 for this transaction.

Trademe are theives and that's as simple as it gets.

BEWARE. USE AT YOUR OWN RISK. LOOK AT THE OTHER REVIEWS.
Business with such horrible reviews must be investigated and dealt to accordingly like any small business would be out through if that was the case.

July 4, 2025
Unprompted review
Rated 1 out of 5 stars

Thriving Scum

Have had a trademe account for years, used it to sell some items I no longer require. First item sells in minutes, purchaser pays using their “Ping” system. I withdrew that amount from Ping to my bank account then all of a sudden I can’t log in to my trademe account as it’s allegedly “unregistered” and the money never shows up in my account. Thankfully the item is still in my possession. But trade have just stolen an $800 transaction from me and closed my account without a single email to suggest a reason. Thieving vermin scum!

June 26, 2025
Unprompted review
Rated 1 out of 5 stars

A scam

A scam. Bought a van off a guy with 100% good feedback. The guy told me it had done 95,000 kms when it had done 207,000. The photos he left didn’t represent the van. Said minimul surface rust when it was full of rust. Even though it had a new warrant the van wasn’t roadworthy. Left him bad feedback. Yet when he told his side of a phone call that I had with him trade me removed the bad feedback. Trade me standards are unacceptable. Never trust either trade me or feedback ratings on trade me

October 17, 2024
Unprompted review
Rated 1 out of 5 stars

TRADEME is a joke and a scam

Had an issue with something i sold, so i agreed to do a refund VIA bank transfer at the end of the month, Trademe is now insisting on doing a ping refund because the buyer is complaining even though i sent screenshots of the buyer agreeing to a bank transfer at the end of the month....

June 9, 2025
Unprompted review
Rated 1 out of 5 stars

No response at all

After paying $160 for a premium ad the advert was put into the wrong category, I listed the correct category but when the registration was put in it was changed automatically to cars because of this my campervan has had very few views or saves I have contacted trade me three times now still with no reply I am extremely

April 26, 2025
Unprompted review
Rated 1 out of 5 stars

Bunch of incompetent muppets

Bunch of incompetent muppets. They send bizzare emails full of accusations and when I hit 'reply' it auto populates a 'noreply' email address! Very hard to actually talk to anyone with half a brain. They have a monopoly and clearly don't care about customer service. Thats a D Minus from me.

April 10, 2025
Unprompted review

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