TradePriced.co.uk Reviews 

70
TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

Great unless you need to return. Very quick delivery but I’ve ordered 4 rolls more than I needed. While the customer service are very nice at accepting the return I ended up keeping the item as b... See more

Rated 2 out of 5 stars

Ordered underlay, specified delivery date (today - 27/5/15) and paid express delivery charge which is supposed to do just that, ie deliver on the appointed day.Carpet fitter already booked to lay car... See more

Company replied

Rated 5 out of 5 stars

Despite a few bad reviews on Trip Advisor, I saw that they were recommended on Money Saving Expert, and gave them a try. I'm glad I did as I can't fault them at all, the underlay I ordered arrived t... See more

Rated 5 out of 5 stars

Having never ordered underlay before, I had a look in your usual big high street carpet shops where there prices are ridiculous. Had a look online and came across this company. At first I thought it... See more

Company replied

Company details

  1. Interior Designer
  2. Carpet Store
  3. Carpet Wholesaler
  4. Rug Store

Information provided by various external sources

Carpet underlay from Duralay,Tredaire and Cloud 9.Whatever your underlay need from laminate to hard wood,carpet to LVT we have the product for you at wholesale prices.All our underlays are brand new perfect stock and fully guaranteed by us and the manufacturer. We have been supplying carpet underlay on the web since 2004 and with over 100,000 satisfied customers experiences we have the UK covered.


Contact info

2.9

Average

TrustScore 3 out of 5

70 reviews

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No history of asking for reviews

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2.9

All reviews

(70)

1 review in the last 12 months

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Rated 5 out of 5 stars

Excellent

Excellent – no reservations, I would recommend this company to anyone.

March 7, 2019
Unprompted review
Rated 2 out of 5 stars

Very disappointed to order Novostrat…

Very disappointed to order Novostrat Sonic Gold underlay and receive QA Super Gold instead. Deliberately ordered from tradepriced as they listed the genuine Sonic Gold. Unfortunately we were laying the laminate the same day as the underlay was delivered so we had no option but to use the QA product.

Update: Further to the below response, your website does certainly need updating in that case as it's very misleading. Your website suggests you are a supplier of Novostrat laminate underlay (Novostrat logo directly beneath the 'Why buy laminate underlay from us') and you list the underlay as Sonic Gold rather than Super Gold which you actually supply. If you don't stock Novostrat then you shouldn't be using their logo on your website.

March 6, 2019
Unprompted review
TradePriced.co.uk logo

Reply from TradePriced.co.uk

Hi Nathan,
We are sorry your disappointed but we do not advertise our product as “Novostrat Sonic Gold” which holds a Trade Mark and indeed Novostrat as per their website do not produce such a product.If you are referring to Lamflex Gold manufactured by Novostrat as per their website,then it’s not that product and our website does not show their image of it or indicate such a claim.
Sonic Gold as per the web is a generic term for usually 5mm PE Gold foil laminate underlays (although some claim 6mm) and as such that’s what we have supplied. Shortly when our new website goes live it will include the manufacturer in the product listing to save any confusion but as always we are happy to accept returns but understand in some circumstances this is not possible.
See www.novostrat.com/foam-underlays/ for clarification.
The Trade Priced Team

Rated 5 out of 5 stars

SMOOTH QUICK TRANSACTION / DELIVERY

Excellent service, with good communication's .
Quickly despatched & delivered c/o Royal Mail 48hrs.
Products well packed, hence no damage.
All at a very competitive price.

February 13, 2019
Unprompted review
TradePriced.co.uk logo

Reply from TradePriced.co.uk

Hi Des,Glad your happy and thank you for taking the time to leave us a review.
Trade Priced Team

Rated 5 out of 5 stars

Excellent service

Ordered a couple of rolls of TimberTech2. Arrived on time and in good condition. But had to send back due to an error on my part. Customer service responded quickly and I received a full refund.

February 10, 2019
Unprompted review
TradePriced.co.uk logo

Reply from TradePriced.co.uk

Hi Karl,Glad your happy and thank you for taking the time to leave a review.
Trade Priced Team

Rated 2 out of 5 stars

Very poor communication,poor service,lack of responsibility.

Very poor communication try to answer your phones please give genuine delivery dates customers book in carpet fitters arrange days off work,which then has a knock on effect into people’s very busy lives,when you dont answer phones or communicate this day and age is totally irresponsible and a genuine disregard for customers and lack of care.
In this case you can’t pass the blame on to your couriers unless they sit in your office and stop you using your communication devices.
Also you do charge for delivery which is a service and not a good one.
As in any business the book stops with the directors and no one else.

January 3, 2019
Unprompted review
TradePriced.co.uk logo

Reply from TradePriced.co.uk

Hi Dave,
Thank you for your review.
Unfortunately the buck does stop somewhere,responsibility is important on both sides, but its not with us on this occasion,the haulage firm or indeed anyone else other than the person who placed the order online.
As per your order confirmation and indeed prior to completing your order or making any payment you will note the following phrase that you agreed to:
"Christmas Delivery Update: Our warehouse is now closed for the holiday period.All orders placed online over the Christmas period will be dispatched Wednesday the 2nd of January 2019". The person ordering clicked "Yes" and agreed they had read and agreed to this statement before completing the order.
As you ordered on a Standard 1-3 Working Day Service its really fair to say you would receive your goods on Thursday/Friday or Monday the 7th of January at the latest, that's because as the notice stated,we were closed for the holiday period and reopened yesterday Wednesday the 2nd of January.
Due to the fact we at Trade Priced are really good eggs,we contacted you by text to confirm a delivery day convenient to you "the customer" the day we reopened and as you then called our office to vent your dissatisfaction that we did actually close over Christmas, we didn't take the hump, no not us here at Trade Priced, we reached out, we conquered,we went the extra mile, we picked,packed and loaded the goods there and then,drove them overnight to arrive at your door at 0910hours this morning a mere 18 hours later and a 100 mile trip.
Our Directors are really sorry that you felt the need to "Publicly Shame Us" after we did so much to try and make you happy but hey, we don't mind , the other 250 customers did managed to read the notice and take note.
We still hope you have a really great New Year and hope all that money you have saved buying the underlay from us rather than the shops is of use at Spec Savers :-)

Rated 5 out of 5 stars

Repeat customer

Repeat customer. Ordered on 17th October. standard delivery arrived at lunchtime 19th Oct, order as requested. And saved over £50 on the equiviant from Carpetright.
Do not ever buy carpet gripper or underlay from Carpetright, as you will pay well over the odds....
Brilliant service - well done.

October 19, 2018
Unprompted review
Rated 1 out of 5 stars

Laughable delivery, wrong product sent

Ordered a make of underlay based on a bit of research that this company would deliver the genuine type and received a completely different make in it's place. Unfortunately due to the sick delivery charges to the highlands(45 quid for 3 foam rolls and then of course add vat which totals over 3 times the normal amount), I had it delivered to my brother a bit further south to avoid these charges and he signed for it being none the wiser that this was not the genuine product. When the parcel arrived my brother spoke to the courier who was from Parcel Force. The courier told him they have a depot in Inverness - the charges are a disgrace.

Edit - (Spelling mistakes / Added information)
Edit - In response to the below, readers will notice this review has been verified by Trust Pilot next to the header meaning it is legitmate and a reference number has been provided to the review website to confirm this, I don't have to give Tradepriced the order number and going by previous replies I will not be receiving any constructive responses in return and wish to do no further business with the company. Avoid.

September 19, 2018
TradePriced.co.uk logo

Reply from TradePriced.co.uk

Thank you for your review.
As you have refused to supply your invoice number and we have no complaint at this office of a similar nature or any order under the name published,we are unable to ascertain if this is a genuine purchase and review.
Should you wish to contact us we would be more than happy to answer any queries you may have or indeed accept the return if a mistake or for any other genuine reason,for a full refund.
Regards
The Trade Priced Team

Rated 2 out of 5 stars

Excellent prices/products, shame about the service

Bought the carpet and laminate underlay, grippers and door bars for my whole house. Order RC21442976 Very good prices, good products and fast delivery. My builder took delivery and realised I ordered the wrong laminate underlay so refused delivery of them. Delivery drivers called the office and agree to take them back. Its 7 weeks later and still no refund - they are asking me to prove I sent them back - I asked what kind of proof they needed and no response to this, pretty hard to give proof you don't have something.

March 13, 2018
Unprompted review
Rated 5 out of 5 stars

Amazing company to deal with.

I placed an order at 08:00 am. 3 full rolls tredaire dreamwalk 11mm underlay and it was delivered at 10:00 am the same day. Absolutely amazing delivery.
So much cheaper than carpet right for the same quality underlay.
Excellent service, excellent product, excellent price and out of this world delivery.

November 2, 2017
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. Easy to navigate website. Fantastic value compared to the high street and quick delivery. I don't think you could buy elsewhere cheaper. Highly recommended.

October 9, 2017
Unprompted review
Rated 5 out of 5 stars

MEGA value v's Carpetright underlay rip off prices

I bought their Tredaire 11mm underlay and it arrived 2 days early which was firsty impressive. But most impressive was the cost per roll at only £2.97 per square meter. Carpetright tried to rob me of £ 11.99 per square meter for the same product which is approx 400% more. Buy from Trade Priced and save yourself a small fortune on your quality underlay

March 22, 2017
Unprompted review
Rated 5 out of 5 stars

excellent company ref RC19705212

I ordered 3 rolls of duralay Kensington deluxe underlay which they had the best priced on the internet and paid for premium delivery for 3/10/16. everything from start to finish went so well great company no problems at all I would highly recommend this company many thanks to all the team.
kind regards
richard

October 3, 2016
Unprompted review
Rated 4 out of 5 stars

Easy website and good prices.Very fast delivery.

Hi,I purchased underlay and gripper from you on recommendation from a friend.I found the website was good and easy to find what I was looking for and at a lot less than I was quoted at Carpetright.All arrived safely the next day and it would have been a 5 star review but I didn't receive a tracking email which would have been helpful.

July 6, 2016
Unprompted review
Rated 5 out of 5 stars

Good Price and Fast delivery, exactly what I wanted.

Ordered 9 rolls of cloud 9 at a very good price. Found it a few pound cheaper the next day and emailed customer services who refunded the difference immediately and gave a good quick response to my enquiry.
I opted for economy delivery as I needed my underlay within 6 days. Tradepriced dispatched the same day as I ordered and the delivery was made within 48 hours, driver rang me on approach to my address and even wheeled the pallet of underlay down the drive for me.
Only thing that would improve the service is maybe an email to confirm the order has been dispatched and when it is expected to be delivered. If I hadn't emailed customer service about price matching and also asking about the delivery, I wouldn't have got the information.

June 23, 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Company

Helpful staff, competitive pricing, and very fast delivery, these folks are one of the best suppliers I’ve used recently.

December 6, 2015
Unprompted review
Rated 1 out of 5 stars

Very poor delivery

I recently ordered laminate underlay. I paid for "Premium" specified day delivery. I took the day off work for delivery on the 16th November. No delivery! Phone calls and emails to XDP EXPRESS went unanswered. Early the next day I got an email from XDP to say my delivery would be on the 17th between 1:16 and 3:16. I had to take another unpaid day off work, the delivery arrived around 8:30am!

A terrible service and the unpaid day off work cost more than the order.

I emailed trade priced requesting a refund of the so called premium delivery. No reply has been received. A company best avoided.

November 21, 2015
TradePriced.co.uk logo

Reply from TradePriced.co.uk

Thank you for your comments.
We apologise on behalf of the couriers.
Regards
The Trade Priced Team

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