TrailfindersReviews 

67,223
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 10,569 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and ability to tailor holidays to individual needs and preferences. Many people highlight the exceptional customer service, noting that agents are patient, attentive, and go above and beyond to ensure satisfaction, making the booking process easy and stress-free. The service is frequently described as first-class, with consumers appreciating the detailed planning, helpful advice, and the feeling of being well taken care of throughout their holiday arrangements. However, some customers also noted that while the overall experience was positive, there were occasional instances where the service felt less personal, resembling a general call center experience. A few other people also felt that there were some difficulties with flight arrangements and hotel changes, requiring multiple calls and different agents to resolve issues.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency. Many... See more

Holidays

Reviewers express great satisfaction with their holidays, often describing them as "amazing" and... See more

Service

Clients share positive opinions on service, with many reviewers delighted with the organization and excellent... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many customers expressing satisfaction and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anna in Kingston is brilliant. It seems there is no where she doesn’t personally know - she’s knowledgeable, adaptable, quick to find out information to enrich our trip and invests time with us to... See more

Company replied

Rated 5 out of 5 stars

A professional service from the beginning. Initially helped by Bea at the Kensington branch who was helpful and professional. When we had our flights cancelled due to the situation in the Middle Eas... See more

Company replied

Rated 5 out of 5 stars

Tom was very helpful in planning our Travel Itinerary it was easier to book in store and discuss with someone face to face who has been to Sri Lanka a much nicer experience than trying to book a h... See more

Company replied

Rated 5 out of 5 stars

Nicole in the Cork office gave create customer care. I always felt that she was planning to maximise our holiday experience while also paying careful attention to managing the budget; often a challeng... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cultural Tours Provider
  4. Flights Search Site
  5. Hotel
  6. Tour Operator
  7. Travel Insurance Company

Written by the company

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The Travel Experts

Written by the company

Local to You
With 47 high street Travel Centres, visit trailfinders.com/contact to find a Trailfinders local to you.
Independent Trusted Travel Advice
We offer wholly impartial advice alongside an extensive range of hand-picked quality product, including flights, accommodation, cruising, rail travel, vehicle hire, touring and much more.
Unrivalled Care & Protection
ATOL licenced, IATA accredited, ATOL approved Trust Account.
Peace of Mind Policy
TF offers unrivalled protection with our industry-leading policy should FCDO advice change.
We Give Back to the Community
We've donated over £92.5 million to charity to date.
No Surcharges or Hidden Extras with Time to Decide
With TF the price you see is the price you pay TF can also provisionally hold your travel plans.
First-hand, Expert Advice
Our team are on hand 365/24/7.

Contact info

5.0

Excellent

TrustScore 5 out of 5

67K reviews

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5.0

All reviews

(67,223)

9,830 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Admittedly I was skeptical of using a…

Admittedly I was skeptical of using a travel agent, but Katie absolutely proved me wrong. The price quoted at the end of the conversation was so much better than I thought it would be, and it was amazing value for what the trip entailed. Katie listened to my criteria for hotels and helped me find the right ones with consideration of budget , she broke down the itinerary really clearly and was able to clarify bits I didn’t understand and take any questions I had, all with a smile throughout. Myself and my husband are very happy with what she has come up with for us!

June 28, 2026
Trailfinders logo

Reply from Trailfinders

Dear Amy
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.
Kind regards
Traifinders

Rated 3 out of 5 stars

Do your own research …

Took the Uzbekistan and Turkmenistan tour which I booked the Exeter shop. I originally wanted to go in early May following researching the expected weather for that time of year. The only tour available was mid June and when I was going to decline I was assured by the young lady salesperson that the weather including temperature was similar to early May I stupidly without further research accepted what she said. We experienced temperatures in excess of 40*. Even allowing for the unusual heat wave I have since found out that temperatures are regularly in excess of 36* rather than the maximum of 31* expected for May. I accept I should have done further research myself rather than blindly accepting what the salesperson said. The unbearable heat seriously affected the trip.

June 10, 2026
Unprompted review
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Reply from Trailfinders

Dear Gary
Thank you for getting in touch, although we're sorry you 've been disappointed. We understand you spoke to one of our Senior Duty Managers and hope they have been able to address your concerns.
Kind regards
Trailfinders

Rated 5 out of 5 stars

Trailfinders trip to Vietnam

Our family ( 5 adults, parents 17 y 19 y and 21 y) went to Vietnam with Trailfinders recently and to say our trip was a success is a major understatement it was a trip of a lifetime. It was made that way because of the attention to detail by Trailfinders the guides, the drivers, the 5* Hotels the transfers etc all were out of this world. We are all still on cloud 9 thinking about the trip and honestly can not wait to plan the next one with Trailfinders thank you so so much Michael for giving us life those long memories. ❤️❤️❤️

June 8, 2026
Unprompted review
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Reply from Trailfinders

Dear suin
Thank you very much for taking the time to let us know just how much you and your family enjoyed your time in Vietnam. We are delighted to hear your trip was a great success and that all arrangements worked well. We will be sure to let your consultant and their manager know just how much you appreciated all their hard work.
Kind regards
Trailfinders

Rated 5 out of 5 stars

Amy was so helpful and effective in…

Amy was so helpful and effective in helping me to plan my trip. I felt l could trust her to develop a great trip. Thank you Amy.

June 27, 2026
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Reply from Trailfinders

Dear Mary
Thank you for your kind comments.
All the best
Trailfinders

Rated 5 out of 5 stars

Once in a lifetime trip to Thailand,Australia and Tasmania becomes a reality

Our proposed trip to Thailand, Australia and Tasmania started as a wish list and has now become a dream itinerary and a reality. It was exciting and guided to be guided by the expert Julie Anne

June 27, 2026
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Reply from Trailfinders

Dear Anna
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.
Kind regards
Trailfinders

Rated 5 out of 5 stars

A brilliant service

An absolutely superb service from Kevin whose knowledge and help to plan my trip to the Far East (three countries including a guided tour) this Autumn was fantastic.
I have been booking with Trailfinders for years and their knowledge and experience is unbeatable.

June 27, 2026
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Reply from Trailfinders

Dear Nicola
Thank you for your review.
Best regards
Trailfinders

Rated 5 out of 5 stars

Lisa looked at all the options

Lisa looked at all the options , was clear in her communication and patient explaining the options

June 27, 2026
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Reply from Trailfinders

Dear PH
Thank you for your kind comments.
Best regards
Trailfinders

Rated 5 out of 5 stars

Great customer service arranging our holiday.

Stuart was very helpful and knowledgeable in putting together our bespoke holiday to Cambodia, Singapore and Flores. We had previously travelled with Trailfinders in April to see the dragons in Komodo and wished to return to the hotel in Labuan Bajo and combine with a tour of Angkor Wat and Singapore this time around. Stuart managed to get us a good deal and was friendly and easy to chat through the arrangements. We are very much looking forward to our second holiday with the Company.

June 26, 2026
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Reply from Trailfinders

Dear Nigel
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Kind regards
Trailfinders

Rated 5 out of 5 stars

Book with confidence

I have booked with Trailfinders for many years. they are very reliable and knowledgable. they will seek the best deal within any given budget. Keeping track of your booking and any add-on is very easy through "View Trail"

June 27, 2026
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Reply from Trailfinders

Dear Customer
Thank you for your kind review. We'll be sure to pass on your compliments.
Best regards
Trailfinders

Rated 5 out of 5 stars

Excellent service

Bertie Parker was extremely helpful and efficient, explaining everything with great patience to these 2 luddites who are not very tech savvy!
He found us a fantastic trip at a good price so we are very happy!

June 27, 2026
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Reply from Trailfinders

Dear Linda
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Kind regards
Trailfinders

Rated 5 out of 5 stars

The personal touch

The personal touch. As soon as Joanna spoke I knew I was among friends and would recieve excellent 5 star service.

June 27, 2026
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Reply from Trailfinders

Dear Keith
Thank you for your kind comments.
Kind regards
Trailfinders

Rated 5 out of 5 stars

Very helpful

Very responsive. Very polite.
Answered all my Qs
Cheers

June 27, 2026
Trailfinders logo

Reply from Trailfinders

Dear Harry
Thank you for your review.
Kind regards
Trailfinders

Rated 5 out of 5 stars

Excellent Holiday

We wanted to undertake a once in a lifetime holiday, so thought we would use Trailfinders as their reviews were very good. Excellent choice. We visited the local office and spent a good couple of hours with Scott explaining what we were looking for. The end result was absolutely perfect. We did a 7 day tour on the west coast of Canada including a 2 day Rocky Mountaineer train ride from Jasper to Vancouver, where we then boarded a cruise ship for a 7 day Alaskan cruise. The whole 16 day trip ran like clockwork as everything that was booked by Trailfinders just fell into place with not a single hitch. Couldn't recommend Trailfinders highly enough and would most certainly use again

June 6, 2026
Unprompted review
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Reply from Trailfinders

Dear Terry
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Booking service great.

Booking service very thorough and Jade listened and went through our options perfectly. We felt very confident about using Trailfinders, thank you.

June 27, 2026
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Reply from Trailfinders

Dear Trevor
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Exceptional service from William for our Australia package

We received excellent service from William face-to-face at the Trailfinders Brighton shop. We had a general idea on what we wanted from a holiday to Australia and William helped us shape this into a package we were really pleased with. He gave us excellent advice based on his personal experience and took time to understand our requirements and preferences very well. He gave us a good range of accommodation options and explained things with great clarity and enthusiasm. We are now looking forward very much to the holiday!

June 26, 2026
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Reply from Trailfinders

Dear David
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders

Rated 5 out of 5 stars

India Flight Booking

Just booked our flights for India next year. Ellie was brilliant. Great service, good options offered, all in all excellent service. Very pleased.

June 27, 2026
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Reply from Trailfinders

Dear Paul
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Being able to link directly to Steve

Being able to link directly to Steve, who has helped us with various excellent trips in recent years. He knows us well, our likes and dislikes and quickly identified the best tour to Costa Rica for us. He is friendly and knowledgeable. Efficient and reliable, clear about our next steps and agrees when to follow up.

June 26, 2026
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Reply from Trailfinders

Dear Simon and Michelle
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience. We will be sure to pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Quick

Quick, responsive, and very efficient. Thanks Olivia.

June 26, 2026
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Reply from Trailfinders

Dear Kenneth
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Best wishes
Trailfinders

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