Anna in Kingston is brilliant. It seems there is no where she doesn’t personally know - she’s knowledgeable, adaptable, quick to find out information to enrich our trip and invests time with us to... See more
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Review summary
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A professional service from the beginning. Initially helped by Bea at the Kensington branch who was helpful and professional. When we had our flights cancelled due to the situation in the Middle Eas... See more
Company replied
Tom was very helpful in planning our Travel Itinerary it was easier to book in store and discuss with someone face to face who has been to Sri Lanka a much nicer experience than trying to book a h... See more
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Nicole in the Cork office gave create customer care. I always felt that she was planning to maximise our holiday experience while also paying careful attention to managing the budget; often a challeng... See more
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Company details
- Travel Agency
- Cruise Agency
- Cultural Tours Provider
- Flights Search Site
- Hotel
- Tour Operator
- Travel Insurance Company
Written by the company
-
The Travel Experts
Written by the company
- Local to You
- With 47 high street Travel Centres, visit trailfinders.com/contact to find a Trailfinders local to you.
- Independent Trusted Travel Advice
- We offer wholly impartial advice alongside an extensive range of hand-picked quality product, including flights, accommodation, cruising, rail travel, vehicle hire, touring and much more.
- Unrivalled Care & Protection
- ATOL licenced, IATA accredited, ATOL approved Trust Account.
- Peace of Mind Policy
- TF offers unrivalled protection with our industry-leading policy should FCDO advice change.
- We Give Back to the Community
- We've donated over £92.5 million to charity to date.
- No Surcharges or Hidden Extras with Time to Decide
- With TF the price you see is the price you pay TF can also provisionally hold your travel plans.
- First-hand, Expert Advice
- Our team are on hand 365/24/7.
Contact info
42 Earls Court Road, W8 6FT, London, United Kingdom
- 0207 368 1489
- www.trailfinders.com
5.0
Excellent
67K reviews
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Edd Kealy was as wonderful as always
Edd Kealy was as wonderful as always. With his help and advice I am booked on a 3 week trip with G Adventures to Peru next May.
June 26, 2026
Reply from Trailfinders
Dear Rosie
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.
Best wishes
Trailfinders
Great customer care
As always the professionalism and care from TF was exceptional. Ollie was most kind and exemplified the best in customer service.
June 26, 2026
Reply from Trailfinders
Dear Chas
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.
Best wishes
Trailfinders
great service…
Daniel was very knowlegeble and patiently helped us to finalise our itenery.
June 26, 2026
Reply from Trailfinders
Dear George
Thank you for your kind comments and we look forward to assisting you further
Best wishes
Trailfinders
Chris was knowledgeable
Chris was knowledgeable, friendly and highly efficient. He listened carefully to our thoughts and preferences, and was able to generate a holiday itinerary that we were very happy with. Any questions we had were dealt with promptly. As with our previous experiences with Trailfinders, the process was very slick and the quality of service was excellent.
June 26, 2026
Reply from Trailfinders
Dear Richard
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders
Great service
Service was excellent with personal recommendatons re hotels to stay in. Trailfinders were very willing to amend dates etc to suit exactly what we wanted.
June 26, 2026
Reply from Trailfinders
Dear Julie,
Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments.
All the best
Trailfinders
Very helpful and efficent response to…
Very helpful and efficent response to my enquiry. Joe seemed to have a good knowledge and able to offer options for us to consider. He seemed to understand immediatly the type of holiday we were looking for.
June 26, 2026
Reply from Trailfinders
Dear Caz,
Thank you very much for taking the time to let us know just how helpful your travel consultant has been during your first enquiry with Trailfinders. We will of course pass on your kind compliments to both your consultant and their manager.
Best wishes.
Trailfinders
Andy was really quick and efficient
Andy was really quick and efficient. He had the whole trip organised in 2 days. He really understood what we wanted and gave good advice and suggestions
June 26, 2026
Reply from Trailfinders
Dear Valued Customer,
Thank you for your kind comments and we look forward to assisting you further.
Best wishes.
Trailfinders
Rosie Thomson-Newcastle Branch
We have dealt with Rosie Thomson on numerous occasions when arranging vacations, we find her knowledgable, friendly and helpful, Would recommend Trailfinders use her profile when recruiting new staff. We are happy to plan and make our reservations with her
Mike Parkin
June 26, 2026
Reply from Trailfinders
Dear Mike,
Thank you for your kind review.
Best wishes.
Trailfinders
Great Service
Prompt response from someone who was clearly knowledgeable and knew his subject. Ensured that our wishes and requirements were met in detail.
Follow up was friendly and timely resulting in us booking.
Would recommend to others. Very efficient.
June 26, 2026
Reply from Trailfinders
Dear Mr Gibbs,
Thank you very much for taking the time to let us know just how helpful your travel consultants have been during your first inquiry with Trailfinders. We’re delighted to hear that based on your experience you would have no hesitation in recommending Trailfinders. We will of course pass on your kind compliments to both your consultants and their managers.
Best regards.
Trailfinders
Reply from Trailfinders
Dear R C
Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments.
All the best
Trailfinders
Great service from Lauren.
Lauren went through my requirements and offered me three choices based on her knowledge of the country- UAE and hotels in the areas I was interested in. She was very patient as I asked a few questions to narrow down my choice and offered me lots of advice to find the right hotel for what I was after.
Very friendly attitude and demeanor. I would be more than happy to use her to book my next trip.
June 26, 2026
Reply from Trailfinders
Dear C Tsang,
Thank you very much for taking the time to let us know just how helpful your travel consultant has been in assisting you with your trip. We’re delighted to hear that based on your experience you would have no hesitation in using Trailfinders for your travels again. We will of course pass on your kind compliments to both your consultant and their manager.
Best wishes.
Trailfinders
Callum was absolutely fabulous
Callum was absolutely fabulous, really listened to everything we said and asked for and worked hard to get us the best deal within our budget. Thank you so much Callum, so excited for our trip!!
June 26, 2026
Unprompted review
Reply from Trailfinders
Dear Morven
Thank you very much for taking the time to let us know how helpful your travel consultant has been.
It's always really satisfying when an itinerary comes together and our clients are excited to get the trip underway.
We will be sure to pass on your compliments to both your consultant and their manager.
Best wishes.
Trailfinders
I spoke to Lily
I spoke to Lily. She was extremely helpful and sorted everything out for our trip.
June 25, 2026
Reply from Trailfinders
Dear Camilla
Thank you for your kind review.
All the best
Trailfinders
Booking Process & Service
Tom was very helpful in planning our Travel Itinerary it was easier to book in store and discuss with someone face to face who has been to Sri Lanka a much nicer experience than trying to book a holiday on line.
We explained what we would like to do
and the type of Accommodation we would like Tom then made it very easy for us to then to decide without it being over complicated, we cannot wait to go on our Trip we will of course review on our return.
10/10 Thanks again Julie.
June 25, 2026
Reply from Trailfinders
Dear Julie
Thank you very much for taking the time to let us know how helpful your travel consultant has been.
It's always really satisfying when an itinerary comes together and our clients are excited to get the trip underway.
We will be sure to pass on your compliments to both your consultant and their manager.
Best wishes.
Trailfinders
Excellent customer service
Patient, knowledgeable and professional staff. Hatham has gone above and beyond to attend to every detail.We are very impressed with the support that we've received in booking our trip so far and are very much looking forward to it!
June 25, 2026
Reply from Trailfinders
Dear Claire
Thank you very much for your kind review.
As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience.
Kind regards
Trailfinders
This is our first time booking here and…
This is our first time booking here and I would say they are trust worthy and reliable. there are some changes in our flight but they were able to informed us and assisted us promptly. excellent service and their rates are affordable as well so I would say trailfinders is recommendable.will be booking again. 😀
June 26, 2026
Reply from Trailfinders
Dear Kristine
Thank you for taking the time to let us know just how impressed you've been with our service.
We'll be sure to pass on your compliments.
All the best
Trailfinders
Reply from Trailfinders
Dear Mr John Gentry
Thank you for your kind review.
All the best
Trailfinders
We had the best honeymoon!
We had an amazing honeymoon thanks to Trailfinders! Peter put together the most amazing trip for us and we loved every minute. They checked in with us the week before and also the week after the trip which was really lovely. They were really easy to get hold of whilst we were away when there was an issue at one of our hotels. This is the second time we’ve booked through Trailfinders and we will definitely use them again, thanks again Peter :)
June 25, 2026
Reply from Trailfinders
Dear Elena
Thank you very much for taking the time to let us know just how much you enjoyed your recent trip.
We are delighted to hear your trip was a great success.
We will be sure to let your consultant and their manager know just how much you appreciated all their hard work.
Best regards
Trailfinders
Charlotte Norman was amazing.
Charlotte Norman was amazing.
Very knowledgeable, making our time in trail finders very relaxed.
She seemed to know what we wanted within a few minutes of meeting us.
Extremely satisfied with the end package
Will definitely be back!
June 25, 2026
Reply from Trailfinders
Dear Lisa
Thank you very much for taking the time to let us know just how helpful your travel consultant has been during your recent inquiry.
We’re delighted to hear that based on your experience you would use our services in the future.
We will of course pass on your kind compliments to both your consultant and their manager.
Kind Regards
Trailfinders
Great service
Archie was very helpful and informative in bringing our trip together. Great service and looking forward to it!
June 25, 2026
Reply from Trailfinders
Dear Lee
Thank you for your kind comments and we look forward to assisting you further
Best wishes
Trailfinders
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