Trailfinders Reviews 67,124

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 10,569 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and ability to tailor holidays to individual needs and preferences. Many people highlight the exceptional customer service, noting that agents are patient, attentive, and go above and beyond to ensure satisfaction, making the booking process easy and stress-free. The service is frequently described as first-class, with consumers appreciating the detailed planning, helpful advice, and the feeling of being well taken care of throughout their holiday arrangements. However, some customers also noted that while the overall experience was positive, there were occasional instances where the service felt less personal, resembling a general call center experience. A few other people also felt that there were some difficulties with flight arrangements and hotel changes, requiring multiple calls and different agents to resolve issues.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency. Many... See more

Holidays

Reviewers express great satisfaction with their holidays, often describing them as "amazing" and... See more

Service

Clients share positive opinions on service, with many reviewers delighted with the organization and excellent... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many customers expressing satisfaction and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the team's excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Anna in Kingston is brilliant. It seems there is no where she doesn’t personally know - she’s knowledgeable, adaptable, quick to find out information to enrich our trip and invests time with us to... See more

Company replied

Rated 5 out of 5 stars

A professional service from the beginning. Initially helped by Bea at the Kensington branch who was helpful and professional. When we had our flights cancelled due to the situation in the Middle Eas... See more

Company replied

Rated 5 out of 5 stars

Tom was very helpful in planning our Travel Itinerary it was easier to book in store and discuss with someone face to face who has been to Sri Lanka a much nicer experience than trying to book a h... See more

Company replied

Rated 5 out of 5 stars

Nicole in the Cork office gave create customer care. I always felt that she was planning to maximise our holiday experience while also paying careful attention to managing the budget; often a challeng... See more

Company replied


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cultural Tours Provider
  4. Flights Search Site
  5. Hotel
  6. Tour Operator
  7. Travel Insurance Company

Written by the company

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The Travel Experts

Written by the company

Local to You
With 47 high street Travel Centres, visit trailfinders.com/contact to find a Trailfinders local to you.
Independent Trusted Travel Advice
We offer wholly impartial advice alongside an extensive range of hand-picked quality product, including flights, accommodation, cruising, rail travel, vehicle hire, touring and much more.
Unrivalled Care & Protection
ATOL licenced, IATA accredited, ATOL approved Trust Account.
Peace of Mind Policy
TF offers unrivalled protection with our industry-leading policy should FCDO advice change.
We Give Back to the Community
We've donated over £92.5 million to charity to date.
No Surcharges or Hidden Extras with Time to Decide
With TF the price you see is the price you pay TF can also provisionally hold your travel plans.
First-hand, Expert Advice
Our team are on hand 365/24/7.

Contact info

5.0

Excellent

TrustScore 5 out of 5

67K reviews

5-star
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Rated 5 out of 5 stars

Helpful advice

Helpful advice, all arranged seamlessly, many thanks Louise.

June 25, 2026
Trailfinders logo

Reply from Trailfinders

Dear Mr John Gentry
Thank you for your kind review.
All the best
Trailfinders

Rated 5 out of 5 stars

We had the best honeymoon!

We had an amazing honeymoon thanks to Trailfinders! Peter put together the most amazing trip for us and we loved every minute. They checked in with us the week before and also the week after the trip which was really lovely. They were really easy to get hold of whilst we were away when there was an issue at one of our hotels. This is the second time we’ve booked through Trailfinders and we will definitely use them again, thanks again Peter :)

June 25, 2026
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Reply from Trailfinders

Dear Elena
Thank you very much for taking the time to let us know just how much you enjoyed your recent trip.
We are delighted to hear your trip was a great success.
We will be sure to let your consultant and their manager know just how much you appreciated all their hard work.
Best regards
Trailfinders

Rated 5 out of 5 stars

Charlotte Norman was amazing.

Charlotte Norman was amazing.
Very knowledgeable, making our time in trail finders very relaxed.
She seemed to know what we wanted within a few minutes of meeting us.
Extremely satisfied with the end package
Will definitely be back!

June 25, 2026
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Reply from Trailfinders

Dear Lisa
Thank you very much for taking the time to let us know just how helpful your travel consultant has been during your recent inquiry.
We’re delighted to hear that based on your experience you would use our services in the future.
We will of course pass on your kind compliments to both your consultant and their manager.
Kind Regards
Trailfinders

Rated 5 out of 5 stars

Great service

Archie was very helpful and informative in bringing our trip together. Great service and looking forward to it!

June 25, 2026
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Reply from Trailfinders

Dear Lee
Thank you for your kind comments and we look forward to assisting you further
Best wishes
Trailfinders

Rated 5 out of 5 stars

I don’t often write reviews

I don’t often write reviews, but I felt this experience deserved one. The service I received from Trailfinders in Glasgow was exceptional from start to finish. The team’s expert knowledge and professionalism gave me complete confidence, and they took the time to answer all of my questions and offer advice tailored to my trip. Nothing felt rushed, and the whole process was straightforward and enjoyable.

A special mention to Andrew and Felicity for their outstanding service, expert knowledge and friendly approach. They are a real credit to the team.

I wouldn’t hesitate to recommend Trailfinders in Glasgow to anyone looking for expert travel advice and excellent customer service.

June 25, 2026
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Reply from Trailfinders

Dear Bernadette
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience. We will be sure to pass on your kind compliments to both your consultants and their manager.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Great customer service

Leah went above and beyond to arrange the holiday we wanted within the budget we had. She listened and gave first hand experience and advice. She adjusted the trip multiple times due to changes we wanted till we were happy with it. Thank you and cant wait for our trip!

June 25, 2026
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Reply from Trailfinders

Dear Kathryn
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Very knowledgeable staff

Laura was very knowledgeable about the cruise, airport transfers and baggage weight and was able to answer all my questions and queries.

June 24, 2026
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Reply from Trailfinders

Dear Trudy
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. We saw someone who knew the area we were travelling to, so he listened to our initial ideas, provided good advice and discussed different options with us as we planned a relatively complex itinerary. He was also really clear on how the whole booking process worked. Highly recommend, and will definitely use Trailfinders again.

June 25, 2026
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Reply from Trailfinders

Dear Alison
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Hugh thank you to Josh

I would like to personally thank a gentleman named Josh who works for the company.
He was most helpful and went above and beyond.
We urgently needed a flight to Thailand to reach our very ill daughter whilst on a back packing holiday. Not only did he arrange our flight, but a transfer and overnight accomadation. He showed empathy and care throughout.
I really would like Josh to get the recognition he deserves during this difficult time for us as a family.
Thank you.

April 11, 2026
Unprompted review
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Reply from Trailfinders

Dear Michelle
Thank you very much for your kind review. As a company we are always looking to exceed the expectations of our clients and we’re delighted this has been your experience. We will be sure to pass on your kind compliments
Best wishes
Trailfinders

Rated 5 out of 5 stars

Our friend recommended Trailfinders so…

Our friend recommended Trailfinders so we gave them a call. Darren Hassall answered our call and somehow we knew we were in good hands. Darren guided us through booking a trip of a lifetime to Canada and Alaska. He was extremely knowledgeable and passionate. Darren recommended an itinerary which he emailed to us for review.
When we checked the itinerary we just had to book. Our trip was breathtaking. Each day somehow surpassed the last. Every little detail was covered. Trailfinders App, reminder email and texts were invaluable. Darren even called us the week before our trip to see if we had any questions and go through the itinerary again.
We cannot thank Darren enough for creating a truly amazing trip for us. It was literally the trip of a lifetime. Thank you Darren.

June 25, 2026
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Reply from Trailfinders

Dear Mark
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip. We’re delighted they were able to draw upon their training and personal experience to make suggestions and create the perfect trip. We will be sure to pass on your kind compliments to both your consultant and their manager.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Personal service,face to face with an…

Personal service,face to face with an advisor who was very helpful.

June 25, 2026
Trailfinders logo

Reply from Trailfinders

Dear Susan
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Best wishes
Trailfinders

Rated 5 out of 5 stars

The trip to South Africa that Henry Kay…

The trip to South Africa that Henry Kay from Trailfinders organised for us was amazing from start to finish . Everything went to plan and we had an amazing time .

June 13, 2026
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Reply from Trailfinders

Dear Verity
Thank you for taking the time to let us know just how impressed you have been with our service. We will be sure to pass on your compliments.
Best wishes
Trailfinders

Rated 5 out of 5 stars

Great booking.

The booking process was made comfortable through the thoughtful approach and attention to detail by the agent.

June 25, 2026
Trailfinders logo

Reply from Trailfinders

Dear Anthony
Thank you for your kind comments and we look forward to assisting you further
Best wishes
Trailfinders

Rated 5 out of 5 stars

William Rouse was extremely helpful and…

William Rouse was extremely helpful and knowledgeable and very quickly assimilated our requirements and put together an excellent itinerary for our holiday. Well done William!

June 24, 2026
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Reply from Trailfinders

Dear Martin,
Thank you very much for taking the time to let us know how helpful your travel consultant has been in assisting you with your trip.
We will be sure to pass on your kind compliments to both your consultant and their manager.
Kind regards
Trailfinders

Rated 5 out of 5 stars

Sri Lanka trip

Matt was great in dealing with this booking and very patient with all my queries. He always returned my calls and reviewed my itinerary several times making sure I was happy with all the details before final booking. Great service as always

June 25, 2026
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Reply from Trailfinders

Dear KC
Thank you for taking the time to let us know just how impressed you've been with our service. We'll be sure to pass on your compliments.
All the best
Trailfinders

Rated 5 out of 5 stars

Theresa arranged a fantastic trip to…

Theresa arranged a fantastic trip to South Africa and Zanzibar for us December 2025. Through no fault of Trailfinders, our flights had to be rearranged. Theresa worked very hard to find us a suitable alternative that met our wishes and maintained the essence of the trip. After many phone calls and much searching by her, we are back on track. Thankyou for your hard work

June 25, 2026
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Reply from Trailfinders

Dear Trevor,
Thank you for your kind review.
Best wishes.
Trailfinders

Rated 5 out of 5 stars

Extremely helpful

Tom really listened to us re our wants and needs and came up with a number of options for our trip, some of which we hadn’t previously considered.
He was a fount of information.
He was very efficient and a pleasure to work with.

June 25, 2026
Trailfinders logo

Reply from Trailfinders

Dear Mrs Arnot,
Thank you for your kind review. We’ll make sure to pass on your compliments.
Best wishes
Trailfinders

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