Trak Racer Reviews 

I ordered a large cockpit-mounted single monitor stand. It was delivered in two days! Very quick, and the package was in excellent condition.

It was just a request for information and I was not expecting parts to be sent. I was very pleased to hear that they were sending the part that I inquired about. Great company, great products and customer service.

Grade A company! I have made serveral orders using Trak Racer, and each order has shipped out next business day (Or even the same) Very impressed with them!

Quick delivery

Missing hardware, directions weren't consistent with hardware provided and directions weren't always very clear. Lack of spacers for mounting monitor as well.

Edit: Adding after their response. I just bought the missing M6 screws myself from Amazon, not worth my time putting in a ticket etc. Also re:spacers for mounting, obviously they don't say they include them but they're cheap and often needed so it would be nice if they did. Also worth mentioning after everything is put together it still does not feel the sturdiest as the legs are two separate pieces of aluminum combined by a bracket in the middle and there's some give because of that.

Missing parts. When they arrived it was the wrong parts. Emailed to send the correct parts and no response other than leave us a review. So here I am.

My Reply: You sent the wrong replacement parts. What part of that is confusing to you? I submitted pictures of the parts you sent versus what you were supposed to send. I can not finish my build without the correct brackets. Also, thanks for replying here instead of to my customer service email.

Update: Customer Service Rep Rose has been great during this ordeal. She reached out and was able to track down the correct parts and had them sent out after the first set was incorrect. It was a huge hassle waiting this long but it eventually worked out. Thank you.

I submitted a cancellation request less than 3 hours after placing my order. My cancellation was refused on the grounds that the order had supposedly already been sent to the warehouse.

15 days after, still no sign of any tracking number.

When the package finally arrived, i returned it immediately to the sender. It been 3 weeks and still no refund despite multiple contacts with the customer support.

I bought a mount that wasn’t needed for my trak racer rig. They description made it sound like I needed it, but after receiving the product and looking at my Trx, I see that it the mount wasn’t necessary and that I could mount my speaker without it.

Delivery on time , but the boxes get all ripped, parts all over and I missed some screw. Boxes should be better strong because is heave equipment inside.

Material chosen for the rig is incredibly rigid. Wonderful alternative to aluminum extrusion frames. Color amazing and comfortable long term seat. Extra hardware a plus.
I would have preferred 2 more caster wheels to balance load better and more importantly some holes did not line up well; I found myself using a grinding stone to make the screws fit properly in order to complete the cockpit.
I have pictures but can’t display.

Shocking company, paid for items that never arrived, had to kick up a fuss to try get money back to the point of them banning me from all Trak Racer due to saying they were incompetent (it was classed as an aggressive tone, it was in an email lol) which they are.
Please provide proof of your claims.
I literally have the email thread/conversation saved.
I was banned for calling you as incompetent.
I was then banned from track racer forum for posting one of your emails to me lol.
You are liars and delete any criticism.
As I said your company is shocking and took 6weeks to get a refund. Don’t pretend you are in the right. Fool

Good service

I ordered the TR 160V5. The product itself is great. Its sturdy and high quality. However, the instructions in some areas are either outdated or incomplete. Another issue I had is with the customer support. It takes forever to get a reply and or clear instructions. I ordered the oversized seat brackets with my rig because I also bought the gt style seat which again I love and is everything I hoped it would be. Having said that, the seat brackets were included but I did not know this until after the fact. So I wasted money on a purchase I did not need. Another thing buyers should be aware of is the "universal" front dd mount. Its not actually universal and is so far off from being able to fit my Moza Wheel Base. So those are two pieces I now have to try and return which isn't going great. At the price point of the product which in my case was over 2k USD I just expected more customer service.

Again, the product itself is great and high quality, modular, and great to look at. For the other reasons is why I only gave 4 stars.

I bought the complete package, I was not happy with how it arrived, it arrived all scratched up and dented. I was very disappointed in this, you spend way more than you should, and received a damaged item. I immediately contacted customer service, with pictures and asked for a replacement product. They responded a few days later stating they were really busy and would get back to me. It has been over a month and never got another reply. The product leaves me wanting a better system because of this fact. The directions are an absolute joke, I cannot in good faith recommend anyone using this company. The customer service is an absolute disgrace. The packaging is horrible, and not secure in the box. It allowed for the items to move freely during shipping causing the damage to the blue coating. The red piping came all twisted tied in a gigantic knot, it is deformed and unusable now. If I could return this I would! Shameful really, Trak Racer should be ashamed of themselves for the packaging and the way it was shipped to me!

Fast delivery as promised. Product works with my gt eliete rig

If you join their Discord server, you'll notice how many people actually experience horrible customer service (or lack thereof) and just plain bad service in general. They don't respond to people, but funnily, everyone who disputes the payment through PayPal or their bank, get replied to faster. Even I had my stuff shipped as soon as I disputed PayPal.

Whenever people came to the Discord to ask whether they should but from Trak Racer or not, naturally I told them to read around and see how many people experience issues. After a few weeks, Thomas sent me a DM telling me he will remove me from the server if I kept it up, and as soon as he saw me typing to him (that he could go ahead and do it because he can't handle the truth), he removed me. Without seeing my reply because I guess he wasn't man enough.

Don't buy from Trak Racer. Literally anything else is better in both quality and service. People receive half orders, missing parts etc. RMA is generally impossible to even go through. Bad company and they know it. Only really act when there's money on the line.

Reply to TR: Sure, let's say you're right (for once) about the discord server not being for support. But everyone's experience with you who complain on discord are real. Even here. You're just talking about something else to avoid responsibility, as usual. You suck!
BTW. You don't tolerate abusive language? HAHA. But you practice horrible service and ignoring customers UNTIL there is a dispute on payment? Exactly what happens all the time. Laughable. Did I tell you, you suck?

Reply2: To further clarify, the people on discord are NOT talking about having experienced bad customer service on Discord. They come to discord to try to actually get help because they aren't getting replies on email. Most people have found out that the best thing to help you is to dispute with your payment service or bank. TR trying to deflect the question and responsibility here (again) with their reply to me.

Parts are not packed well. Many items in 3 separate packages were damaged, including replacement parts. Also, some items are not well thought-out and are WAY too heavy.

Update: Yes, replacement parts were sent, however, a couple of those arrived damaged as well. Packing is poor, weak, and loose. All boxes (including the replacement parts) arrived with heavy damage. And the weak powder coating or paint on all parts don't survive shipping.

An order was placed in late December that had four items:
Tablet and button box holder V2
Universal dual-lock seat slider kit
Universal PC or control box shelf
Adjustable keyboard mouse tray V2
The order was sent to an incorrect address due to my error. The shipment was refused at the address provided.
The order was returned, via FedEx, to San Marcos (Trak Racer) on January 3rd.
I have sent SIX email messages trying to get the issue resolved and still no shipment of the items that have been charged to my credit card.

Had an issue with shipping, not Trakracers fault. Contacted them and Rose helped me out. She kept me informed on what was happening. She was great to deal with and resolved the problem.