TRANSFAST Reviews 

2,718
•
TrustScore 1 out of 5

1.0

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Rated 1 out of 5 stars

BEWARE OF USING TRANSFAST. 1. THEY HAVE POOR CUSTOMER SERVICE 2. THEY HAVE ALWAYS DELAYS IN TRANSACTIONS 3. THEY WONT INFORM THEIR PARTNER FOR ANY TECHNICAL ISSUES OR ENHANCEMENT THAT MAY RES... See more

Rated 1 out of 5 stars

They say i didnot pass their initial verification still they charged my account. while other services take half-hour to one day for refunds they said it will appear in my account again in 5- 7 days. I... See more

Company replied

Rated 1 out of 5 stars

I had 2 accounts set up for payment. One of the accounts got blocked and subsequently deleted from the system without talking to me eventhough both accounts had gone through verification process. I ca... See more

Company replied

Rated 1 out of 5 stars

Transfast is the most stupid money transfer agency, I hate way you treat your customers, at first you guys blocked my account now I had to go send money through the transfadt agent, while I was sendin... See more

Company replied

Company details

  1. Money Transfer Service
  2. also in
  3. Financial Consultant

About TRANSFAST

Information provided by various external sources

TRANSFAST Remittance is an international money transfer company serving the needs of the immigrant community.

We have over 25 years of experience providing customers with a reliable and affordable way of sending money to their families and friends.

TRANSFAST is licensed and authorized in multiple jurisdictions around the world. Our proprietary money transfer network includes over 300,000 points of payment in over 90 countries across the Americas, Asia, Africa and Europe.

With TRANSFAST, customers have the power of choice, they can send money online or choose to visit our agent locations. TRANSFAST is committed to providing our customers with value, convenience and service.

TRANSFAST is headquartered in New York City with offices in Canada, United Kingdom, India, Philippines, Mexico and the United Arab Emirates.


Contact info

1.0

Bad

TrustScore 1 out of 5

3K reviews

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No recent history of asking for reviews

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1.0

All reviews

(2,718)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

They Didn't wanted to give me a full…

They Didn't give me a full refund worst service.

March 25, 2019
Unprompted review
TRANSFAST logo

Reply from TRANSFAST

Hi Beto,

We are sorry if we did not meet your expectations. We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you.

Please provide your transaction # so we can look into your issue

If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.

Thanks,
Your Transfast Team

Rated 1 out of 5 stars

FRAUD stay away

FRAUD stay away. You can see now after 14 days they are saying they will refund the money. I provided all information and multiple phone numbers.And as everybody knows all information must be provided BEFORE money is sent. I have written multiple emails and reviews (see below) and always an automated letter with a false statement. They are just incompetent crooks. It is a huge risk to send money with Transfast. Now we will see how fast they refund the money they stole from me and held for weeks. Do not make any transfers with Transfast there are plenty of reliable honest companies like World-Remit and Transferwise.

March 18, 2019
Unprompted review
TRANSFAST logo

Reply from TRANSFAST

Hi Rafael,

We are sorry if we did not meet your expectations. We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you.

Rest assured, your refund will be provided given the 5-7 business days timeline from date of cancellation.

If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.

Thanks,
Your Transfast Team

Rated 1 out of 5 stars

Lost money

Lost money. Trasfast is a fraud. Sent money 12 days ago and I only get automated answers like below. Transfast is a Fraud to steal money. I Reported to FBI Transfast but it is a small amount for the FBI. If you have been robbed by Transfast please report them so we can get our money back from these crooks

March 17, 2019
Unprompted review
TRANSFAST logo

Reply from TRANSFAST

Hi Rafael,

We are sorry if we did not meet your expectations. We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you.

We have requested cancellation of both your transactions. As you and your recipient refuse to provide the necessary information to complete your transactions. Refund process takes 5-7 business days.

If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.

Thanks,
Your Transfast Team

Rated 1 out of 5 stars

They say i didnot pass their initial…

They say i didnot pass their initial verification still they charged my account. while other services take half-hour to one day for refunds they said it will appear in my account again in 5- 7 days. It's already on my posted transaction. Don't use this service. Customer service is very bad.

February 4, 2019
Unprompted review
TRANSFAST logo

Reply from TRANSFAST

Hi Terrence,

We are sorry if we did not meet your expectations. We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you. Please provide the transaction information so we can look into it.

Please provide your transaction # so we can look into your issue

If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.

Thanks,
Your Transfast Team

Rated 5 out of 5 stars

Fast, reliable, and good rates

I was referred to Transfast by an Aunt, and I’m just mad she didn’t tell me about them earlier. The rates are good, the transfer times are quick. Done quite a number of transfers to them and sometimes, it was a matter of hours or even less than an hour for the money to show up in Nigeria. Their customer care are also very responsive without sacrificing security. I’ll recommend them to anyone trying to send money to Africa.

January 24, 2019
Unprompted review
Rated 1 out of 5 stars

It took too long to send my money

It took too long to send my money. I will not use this service again

January 24, 2019
Unprompted review
TRANSFAST logo

Reply from TRANSFAST

Hi Dan,

We are sorry if we did not meet your expectations. We'll make sure to fix and improve everything in order to provide a better service to our valued customer like you. Please provide the transaction information so we can look into it.

Please provide your transaction # so we can look into your issue

If you would like to discuss this further, please email feedback@transfast.com. We look forward to hearing from you.

Thanks,
Your Transfast Team

Rated 5 out of 5 stars

Very satisfied

My experience with transfast is been very quick and efficient. My first time I sent money, I chose the wrong plan. But now I don't have any problems with their services. Very reliable and very efficient service. I'd refer my friends and family. Thank you for your service.

January 24, 2019
Unprompted review
Rated 5 out of 5 stars

Consistently best rate, but takes a little more time

Transfast gives the best rate consistently. There is no transfer fee or hidden fees. The transfer takes more time than all other services known to me, but I can wait for getting a better rate. Adding recipients and funding sources is also very easy and the website is easy to navigate too. I love Transfast and use their service as much as possible.

January 23, 2019
Unprompted review
Rated 5 out of 5 stars

i have had a great experience ,with…

i have had a great experience ,with your service , been very pleased with your service , i have used other money transfer service,s .but this one has been the best i have used , . i will tell family and others how happy i am with your service. tell them to use your service . thank you for your great company , sincerely Joseph Lade

January 23, 2019
Unprompted review
Rated 5 out of 5 stars

Super fast and excellent

Excellent service at great rates on currency transfers. Would love to use this service always and delfinately recommend to everyone to got for it.

January 23, 2019
Unprompted review

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