Transparent Labs Reviews 

434
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 304 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the high quality of their products and the exceptional customer service. Customers frequently highlight the great taste and clean ingredients of the products, noting their effectiveness and overall value. The customer service team is often described as outstanding, responsive, and professional, going above and beyond to resolve issues and ensure a positive experience. However, some customers also noted issues with order fulfillment, including delayed or lost shipments, and a lack of communication regarding these problems. A few other people also felt that certain product flavors were unpleasant or caused adverse reactions, such as migraines, and experienced difficulties with customer service responsiveness in these cases.

What people talk about most

Product

Customers consistently note positive experiences with product, often describing them as top-tier,... See more

Customer service

People report positive experiences with customer service, highlighting that the team is often prompt,... See more

Quality

Customers had positive experiences with quality, consistently praising the top-tier nature of the products,... See more

Order

Clients share ambiguous opinions on order experiences, with some expressing satisfaction with customer... See more

Staff

Consumers consistently report positive experiences with the staff, highlighting their attentiveness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly, everything I’ve tried from Transparent Labs has been top-tier. Great taste, clean ingredients, and great results. They’ve definitely earned a long-term customer in me. Their Grass-Fed Whey P... See more

Rated 5 out of 5 stars

Other than a high quality product their service is outstanding. The wrong shipping address was accidentally put in while placing my order and by the time they received my message asking to change the... See more

Rated 5 out of 5 stars

Excellent quality of products. I personally use bulk black pre-workout and the difference is huge compare to others. More pumps during exercise. The protein is clean and have great taste offering 28... See more

Rated 5 out of 5 stars

I recently found that I have several heart issues. I also have begun eating more Mediterranean diet meals, while trying to add muscle mass to my 78 year old arms, chest, back, abs, and legs. I looke... See more


Company details

  1. Sports Nutrition Store

Written by the company

At Transparent Labs, we believe supplements should be exactly that — transparent. No proprietary blends. No hidden ingredients. No artificial sweeteners, dyes, or unnecessary fillers. Just clean, science-backed formulas using the highest-quality ingredients available. We’re committed to setting the gold standard in the supplement industry by formulating every product with clinically effective doses — meaning the exact amounts shown in research to deliver real results. Whether you're training to build muscle, burn fat, enhance endurance, support recovery, or optimize overall wellness, our products are designed to fuel your goals with precision and purpose. What makes us different? Third-party tested for purity and potency Sourced from the best of the best Manufactured in cGMP-certified, NSF-certified facilities right here in the USA Trusted by athletes, coaches, and health professionals worldwide Our community demands the best, and we deliver. With thousands of 5-star reviews and a loyal customer base that spans the globe, Transparent Labs is redefining what it means to supplement with integrity. If you’re looking for clean, effective, and trustworthy supplements backed by science — you’ve found the one.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

434 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 38% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(434)

308 reviews in the last 12 months

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Rated 5 out of 5 stars

Awesome customer service

Awesome customer service. Had a problem where i could not get my delivery because it required a signature and product was stuck at the fed ex facility as i work during the day. Transparent labs sent a replacement immediately to an address that worked for me. Great customer service.

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Had an issue with an online order

Had an issue with an online order. The customer service team did a great job at supporting me and helping me correct the situation. Great products, great customer service. Staying a loyal customer

March 18, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered protein from this website but…

I ordered protein from this website but it's restricted in my country and couldn't get a chance for checking. That's why I requested for a refund and they responded within 24hours and processed a refund. I'm very happy with their service

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Transparent labs is an amazing company

I have a subscription for their bulk black pre workout and I was getting the sour gummy worm flavor and decided to switch to the blue raspberry but when I went in to order it early the flavor had switched to watermelon peach without me noticing and I accidentally placed the order. I ended up reaching out to customer support right after but it was after 5pm so they didn’t see it until the morning and because they ship stuff out so fast they didn’t have a chance to catch the order before it shipped. They ended up giving me the options to send it back for a full refund to my card or keep it and they will give me store credit to purchase the blue raspberry. What an amazing policy and the person I talked to was super helpful and friendly. I highly recommend this company and the bulk black pre workout is amazing. Far better than any other preworkout I’ve tried and I’ve tried a lot

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Customer Service Excellence

Customer Service Excellence. I had an issue with my monthly subscription and the CS team was able to correct my mistake without questions or judgement.

March 25, 2026
Unprompted review
Rated 5 out of 5 stars

love their products

love their products. I take ZMO before bed and it really helps calm me down and improve my sleep. I also use their protein powder—Chocolate Peanut Butter is by far my favorite. I’ve tried S’mores and Blueberry Pancake (my wife wanted to try that one), but they weren’t really for me. I like trying new flavors, but I keep going back to chocolate peanut butter.
I also use their HMB/creatine. The taste isn’t my favorite, but it does exactly what it’s supposed to do, so I stick with it.
One thing that really stands out to me is that their products are third-party tested and actually work. That’s a big deal for me, and it’s why I trust and continue to buy from them.
On top of that, their customer service is incredible. I’ve had a couple of issues in the past, and both times they went above and beyond to make it right. I’ve never worked with another company that stands behind their products like this—they truly do whatever it takes to make sure you’re happy.
I would highly recommend this company.

March 25, 2026
Unprompted review
Rated 1 out of 5 stars

Transparent labs mixing up my order

Transparent labs sent me the wrong product. I’ve been trying to reach out to them via email and calls. No response. Literally the worst customer service I’ve ever seen. Never ordering from them again.

April 6, 2026
Unprompted review
Transparent Labs logo

Reply from Transparent Labs

HI Theo,

I’m really sorry to hear about your experience, that’s definitely not the level of service we aim to provide.

I’ve personally looked into your order and can confirm that we’ve sent out a replacement with the correct flavor, and we’ve also issued a full refund for the inconvenience.

We appreciate your patience here and truly apologize for the frustration this caused. If there’s anything else you need, please don’t hesitate to reach out.

Rated 2 out of 5 stars

The Milk Chocolate is easily the…

The Milk Chocolate is easily the standout for flavor in this range. However, living in New Zealand, I’ve noticed a distinct difference when comparing this to some of our local brands. While the Transparent Labs profile is excellent, I find that local NZ-sourced whey tends to be slightly more palatable and easier on the gut.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service. I've ordered TL products from Amazon while I never had an issue with TL products I have had issues with Amazon on other items and finding resolution was a headache. I recently ordered directly from TL and I messed up my order. TL's Customer Service was easy to reach and quickly addressed my problem. I will order all my TL products directly from them in the future. Great Company, Great Service, and most of all Great Products.

April 2, 2026
Unprompted review

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