THIS MONEY TRANSFER COMPANY IS A FRAUD!!! THEY ARE PROFESSIONAL SCAMMERS. SINCE May 2024,i ordered a money transfer which was never processed. I contacted customer service and they started giving all... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I used Tranzfar to send money to staff last week. I have emailed regarding multiple transfers. They have completely ignored my emails. I called yesterday and was told they are facing technical issues... See more
Company replied
If there are option for no star, I would have chosen it! This organisation is fraudulent. I initiated a transaction on the 12th of July 2024. Up till today the remittance has not been received b... See more
Company replied
I am owed a total of £450 from this fugitive of a business and yesterday they paid £100 into my account after promising me that they would prioritise my payments, but failed. I would advice any... See more
Company replied
Company details
Written by the company
Tranzfar is a financial technology company with interests across remittance, digital banking and payments infrastructure. Tranzfar aims to be a world leading provider of banking and payment services, offering its users a fast, reliable and customer friendly service online through its website and mobile application. Our services includes; International money transfer across 100 Countries, Multi-Currency Banking, Affiliate marketing to earn money, Health Insurance(Nigeria), Airtime Purchase(Nigeria). Lowest transaction fee from £0.44 and great exchange rate guaranteed.
Contact info
1 Canada Square, E14 5AA, London, United Kingdom
- 02045323034
- ask@tranzfar.com
- www.tranzfar.com
2.0
Poor
580 reviews
Replied to 50% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This company Tranzfar refused to give me back my money.
This company Tranzfar refused to give me back my money since 2024 till now and there number is not working and my app has been closed. They're professional scammers.
February 26, 2026
Unprompted review
THIS MONEY TRANSFER COMPANY IS A…
THIS MONEY TRANSFER COMPANY IS A FRAUD!!! THEY ARE PROFESSIONAL SCAMMERS. SINCE May 2024,i ordered a money transfer which was never processed. I contacted customer service and they started giving all sorts if excuses and assurances that the transaction order will be completed soon. Since then, they have been shafty, scamming and fraudulent manner. I requested a refund and again this did not happen. It is now December 2025,still nothing. They send bogus emails to arrange so-called telephone contact which never happens. AVOID THIS COMPANY. THEY ARE GHANIAN AND NIGERIAN CRIMINAL SCAMMERS AND FRAUD STARS. THEY ARE USING LOOPHOLES IN THE SYSTEM TO DEFRAUD. THEY BUDE TIME HOPING CUSTOMERS WOULD BURNOUT OR EXPIRE THEY WILL SOON SEE...
December 12, 2024
Unprompted review
STILL NO IMPROVEMENT
I have left multiple reviews on here. It has been more than a year since my money has been on hold. I have sent almost 25 emails asking for updates and I keep getting posted and lied to. I got a call from a so called owner saying that I was on their priority list for repayment. After that call came in, I waited for a month. I heard nothing. Now, my emails are not being answered. If they knew they were going to have issues then they should have communicated with us first before allowing us to give our hard earned money. I am fully convinced that Tranzfar is a fraudulent organization that preys on the backs of hardworking people. There is no shame and no words can describe my utter disgust for their unprofessionalism and blatant disregards for the customers that helped build their business.
October 10, 2024
Unprompted review
Fraudulent company…
I placed s review last year and they are still holding on to my funds till today in 2025. This company has zero reputation and has refused to process a refund of £500. That transaction is more than a year old - 30/05/2024. All you get from them are robot like responses about how they will process it soon and that their director will call me. Tranzfar is fraudulent. I will comment as soon as they make my refund.
August 14, 2024
Unprompted review
Reply from Tranzfar
Hello Ade,
We are truly sorry for the prolonged delay with your refund and for the repeated frustration you’ve faced. We understand how serious this is.
Your case has been escalated for urgent review, and we are committed to ensuring you receive a resolution. Please contact us directly at ask@tranzfar.com with your transaction details so we can prioritize this matter and give you a clear update without further delay.
We value your trust and sincerely apologize for the inconvenience caused.
Reply from Tranzfar
Dear Mike,
We are truly sorry to hear about your experience. This isn’t what we want for any of our customers. Please share more details with us by emailing ask@tranzfar.com using your registered email address, so we can investigate this matter and assist you in resolving it.
Thank you for your patience and understanding
Tranzfer is a scam bank and need to be…
Tranzfer is a scam bank and need to be stopped
I need my £80
My client sent me £80 for months now I've not been able to send out money till date
May 20, 2025
Unprompted review
Reply from Tranzfar
Dear Emmanuel,
Thank you for your feedback, and we are truly sorry to hear about your experience.
We understand your concerns and want to assure you that we are here to help. Kindly send us your registered email address or transaction reference via ask@tranzfar.com so we can look into this for you and provide the necessary support.
We know how frustrating this must be, and we are committed to resolving it as quickly as possible.
PATHETIC, POOR
PATHETIC, POOR
Tranzfar is a financial technology company with interests across remittance, digital banking and payments infrastructure. Tranzfar aims to be a world leading provider of banking and payment services, offering its users a fast, reliable and customer friendly service online through its website and mobile application. Our services includes; International money transfer across 100 Countries, Multi-Currency Banking, Affiliate marketing to earn money, Health Insurance(Nigeria), Airtime Purchase(Nigeria). Lowest transaction fee from £0.44 and great exchange rate guaranteed. LIES.
Beware of using this company, transaction from 28/06/2024 still pending without any refund. JUDGE by yourself I will not recommend to anyone.
June 28, 2024
Unprompted review
Reply from Tranzfar
Hi Michael,
Again, we are very sorry to hear about your experience and truly regret the inconvenience you've faced.
As we mentioned in our previous message, we’ve only just started and we are committed to improving our service and resolving issues as quickly as possible.
Please contact us at ask@tranzfar.com with your transaction details so we can investigate and provide a resolution.
Your feedback is important to us, and we’re working hard to earn back your trust.
Been unable to make transactions for…
Been unable to make transactions for over a week because the bank’s OTP system is broken. Customer service gives copy-paste replies with no real solution. This is unacceptable. Fix this now!
February 12, 2025
Unprompted review
Reply from Tranzfar
Hi Latifatu,
Thank you for reaching out to us. We understand how frustrating this issue has been, and we sincerely apologize for the inconvenience caused.
We are pleased to inform you that the OTP system issue has now been resolved. You should be able to complete your transactions without any further difficulties. If you experience any issues, please try again and let us know if you need further assistance.
Our support team is available 24/7 via ask@tranzfar.com or by phone
They run away with almost £540 of my…
They ran away with almost £540 of my money. This company is a scam.
February 21, 2024
Unprompted review
Reply from Tranzfar
Hi Emmanuel,
We sincerely acknowledge your frustration and deeply regret the delay in resolving your transaction. We understand how concerning this situation is, and we want to assure you that we are not ignoring the matter.
Our team remains committed to finding a resolution as soon as possible, and we are actively working to ensure that such delays do not happen again. In the meantime, you can reach us 24/7 via email at ask@tranzfar.com or by phone for regular updates.
Fraudulent Agent
If there are option for no star, I would have chosen it!
This organisation is fraudulent. I initiated a transaction on the 12th of July 2024. Up till today the remittance has not been received by the beneficiary neither has any refund been made. There has been no email or text update either.
I have called several times, its the same standard answer from all their agents. As a matter of fact, I decided to write this review as I ended my latest call.
Why must Nigerians treat themselves this way? Have we lost all iota of integrity? Even outside the shores, there is no lesson learned from the commnunity we emmigrated to, how sad!
You are making your customer to bear the brunt of your operational failings. Future customers beware !!!
December 24, 2024
Unprompted review
Reply from Tranzfar
Hi Thankful,
We completely understand your frustration, and we sincerely apologize for the ongoing delay with your transaction. This is not the experience we want for our customers, and we take full responsibility for the inconvenience this has caused.
Please be rest assured that we remain committed to resolving this matter as soon as possible. While we acknowledge the delay, we are actively working to prevent such issues in the future and improve our communication.
We are available 24/7 via email at ask@tranzfar.com and by phone for regular updates on your case. We truly appreciate your patience and understanding, and we will continue to keep you informed as we work toward a resolution.
At your own risk...my account has been…
At your own risk...my account has been under review, even though I don't know y for the past 2 months with no resolution.
December 19, 2024
Unprompted review
Reply from Tranzfar
Hi Wasiu,
We understand your concerns regarding the review of your account and sincerely apologize for the delay. Please note that an update on your account review has already been sent to you via email.
If you require any further clarification or assistance, please feel free to reach out to us 24/7 via ask@tranzfar.com or by phone.
Thank you for your patience and understanding.
Absolutely scam of a company take your…
Absolutely scam of a company take your money take your money don't transfer it and don't return it avoid this company thief's.
September 10, 2024
Unprompted review
Reply from Tranzfar
Hi Adebayo,
We deeply regret the frustration and concern this situation has caused you. Please rest assured that Tranzfar is a FCA regulated financial services provider, and we are fully committed to operating with transparency and integrity.
Resolving outstanding transactions remains our top priority, and our team is working diligently to address these issues as quickly as possible. You can reach us 24/7 via ask@tranzfar.com
Great Experience
Great Experience. Customer service was very helpful.
November 12, 2024
Unprompted review
Reply from Tranzfar
Hi Tina,
We are delighted to hear that you had a great experience and found our customer service helpful.
If you ever need any assistance in the future, feel free to reach out via email at ask@tranzfar.com
'Processing' Transaction since July
I made a money transfer transaction on July 10, 2024 with Transaction ID: 10128854632, which is still showing as "processing.”
I contacted their customer service team and was initially told it would be completed by the end of September. However, when I called again in early October, I was given the same response—that it was "nearly done."
Today is October 31, and when I try to reach customer service, an automated message says the number is temporarily unavailable.
July 10, 2024
Unprompted review
Reply from Tranzfar
Hi Tosin,
We sincerely apologize for the prolonged delay in processing your transaction and fully understand how frustrating this has been for you. We take full responsibility for the inconvenience caused .
Please be rest assured that we are actively working to resolve this matter as soon as possible. You can reach us 24/7 via email at ask@tranzfar.com or by phone for regular updates.
Fraudulent Money Transfer Agent
My name is Abimbola Raheem and I sent £500 with transaction reference number 609918715 through Tranzfar to a beneficiary on 31/05/24. The money was not paid and yet to be refunded. There had been a numerous unfulfilled refund promises. It's apparent they are unreliable, fraudulent and deceitful. I will be contacting financial ombudsman to lodge my complaint. I will appreciate it if anyone could give a a useful ideas or suggestions on how to get my money back ASAP. Thanks
May 31, 2024
Unprompted review
Reply from Tranzfar
Hi Abimbola
We sincerely acknowledge and regret the delay in processing your refund. We understand how frustrating this situation has been for you, and we take full responsibility for the inconvenience caused.
Please rest assured that we remain committed to resolving this matter as soon as possible. Our team is actively working to prevent such delays from happening again, and we will keep you updated on the status of your refund.
In the meantime, you can reach us 24/7 via email at ask@tranzfar.com or by phone for regular updates.
Tranzfar are scammer they closed my…
Tranzfar are scammer they closed my account with £1,954 without any reason and refusing me to withdraw my money to my other account number, they need to be shutdown because this guy are scammers
October 10, 2024
Unprompted review
Reply from Tranzfar
Hi Abdullahi,
We understand your concerns and would like to clarify that you have already been contacted regarding your account. As previously communicated, this issue has been resolved, and you have full access to your account.
If you have any further questions or require additional assistance, please feel free to reach out to us at ask@tranzfar.com
NO SUPPORT RESPONSE TO REFUNDS
I have requested for refund from this account for the past 7 days now and i only keep getting replies from bots. worst company to work with
October 21, 2024
Unprompted review
Reply from Tranzfar
Dear Shiderov,
We sincerely apologize for the delay in processing your refund and for any frustration caused by our response times.
Please rest assured that we are actively working to resolve your request as soon as possible. We are also taking steps to improve our customer support processes to ensure better communication moving forward.
Our team is available 24/7 via email at ask@tranzfar.com
Poorest services
Very Poor Money sent since 30th of May was not transferred and not refunded with unkept promises of refunding the money several times. They are insensitive to the plight of the recipient who might need the money for either medical care or food , I have no doubt now to label their action as scam. I will now not hesitate to report them to the Financial regulator in order to get my money back
May 30, 2024
Unprompted review
Reply from Tranzfar
Hi Idowu,
We sincerely apologize for the inconvenience you’ve encountered with your recent transaction. Please be assured that we are actively addressing the backlog of refund requests, and we are working diligently to ensure your transaction is refunded as soon as possible. We regret any frustration this may have caused.
Thank you for your understanding and patience.
Tranzfar.com is a SCAM!
I contacted Tranzfar today asking about my £350 they have been holding since 5th July for failed transactions and the staff member I spoke to had no words to explain anything. He just kept repeating that they are working on it. How annoying! I left the conversation fuming and frustrated as they want us to feel. I have been in touch with the financial Ombudsman and they have written to Tranzfar to sort out my case within a time frame. Meanwhile, I am going to the Tranzfar office with the police to try to speed the process.
Please, please, this Company is a scam and fight, tooth and nail to get your money from them as they are hoping you will just disappear.
October 7, 2024
Unprompted review
Reply from Tranzfar
Dear Arike,
We apologize for the inconvenience you have experienced with your recent transactions. We can confirm your transactions have been refunded. For any immediate concerns, feel free to contact us at ask@tranzfar.com.
Thank you for your understanding.
Been waiting to get my money refunded…
Been waiting to get my money refunded for 3 months. These people are Scam, can’t even access my account again. If you have money to waste then go ahead using them. Nigerians will embarrass you home and away. Beware of Nigerian firms operating in the UK.
October 3, 2024
Unprompted review
Reply from Tranzfar
Hi Romszy,
We sincerely apologize for the inconvenience with your recent transaction. Please know that we are actively working through a backlog of refund requests and are doing everything we can to process your refund as quickly as possible. We regret any frustration this may have caused.
For assistance with accessing your account, kindly reach out to our customer service team at ask@tranzfar.com.
Thank you for your patience and understanding.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.