I ordered cash online, to be collected airside at the airport, as I usually do, but, this time, the order of collection points had been changed on the Web page - for no reason that I can fathom - and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I didn't use much so far had use few time and didn't find any difficulty. One thing is bad when top up the credit card we have been charged fee and when spending have to pay out charges again.
Company replied
Always find travelex has the best rate out of usual suppliers. Easy to order and collect at the airport before heading off. Staff always friendly. Only improvement would be some smaller denominations.... See more
Company replied
Everything arranged for us from transfers to experiences to provided technology were excellent! The guides (Mai and Reiko) that were arranged were wonderful! Very knowledgeable and went out of their... See more
Company replied
Company details
Written by the company
We exist to simplify your access to international money, however and whenever. Founded in 1976, we are one of the market leading providers of foreign exchange services and are present in more than 20 countries around the world. We maintain a network of over 900 ATMs and operate more than 1,100 stores in some of the world’s top international airports, major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.
Written by the company
Contact info
Worldwide House, PE3 6SB, Peterborough, United Kingdom
- 0345 8727 627
- customerservices@travelex.com
- www.travelex.co.uk
4.3
Excellent
46K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience ordering a Travelex money…
My experience ordering a Travelex money card was good. It is an efficient service, when I activated the card the advisor was helpful and took me through the security area. I am happy with my interaction with the organisation.
Many Thanks
August 5, 2026
Reply from Travelex UK
Wow, a 5-star review? That’s got us feeling like we’ve just landed in paradise. Thanks for letting us be a part of your travel plans, it’s always a joy to help you jet-set with ease. Bon voyage and see you next time. Kind regards, Online Support Team.
Excellent service from traveled online…
Excellent service from traveled online order and collection from Glasgow airport travelex
August 5, 2026
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Simple and effective foreign currency service
Easy to use platform and great option of a simple to use foreign currency card that is easy to use within the app. Airport pickup service also very useful. Great rates if booked in advance.
August 4, 2026
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
The online ordering portal worked…
The online ordering portal worked smoothly, however when I went to collect in the airport departures lounge, there was a sign to say the counter was closed for 20 mins (at least, it showed a returning time only). I don't know if this was a break or the opening time, but it wasn't in line with the advertised opening hours, which I had checked in advance.
The staff member was very quick to organise the cash when she got to the desk but I was very stressed about making boarding for my flight and had to run to get to the gate afterwards.
July 25, 2026
Reply from Travelex UK
We never want our customers to feel this way. Please email us at Helpdesk.Onlinetravelmoney@travelex.com so we can follow up and get to the bottom of this issue for you. Thanks, Online Support Team.
Always use travelex for our holiday…reliable
Always use travelex for our holiday money always reliable
August 3, 2026
Reply from Travelex UK
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Money was there but the female agent…
Money was there but the female agent found it difficult to raise a smile or any conversation during the transaction
August 4, 2026
Reply from Travelex UK
We never want our customers to feel this way. Please email us at Helpdesk.Onlinetravelmoney@travelex.com so we can follow up and get to the bottom of this issue for you. Thanks, Online Support Team.
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Easiest, least stress option
We always buy our currency from Travelex and collect from the airport for a couple of reasons.
It’s one less thing to remember to pack, the rates are competitive and the service from the team is always friendly and responsive.
August 3, 2026
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
Easy app to use
Easy app to use, everything confirmed easily and money arrived safely on agreed day. Very happy to use this company for travel money
March 27, 2026
Reply from Travelex UK
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Reply from Travelex UK
Hi! Your 5-star review has truly made our day, thank you. We’re grinning ear to ear, just like you’ll be when you’re enjoying your trip. Wherever you’re headed, may your journey be as smooth as our service. Bon voyage from Online Support Team!
Very straightforward experience
Very straightforward experience. Prompt delivery, the only annoying feature was a $100 note in my currency! Not what I was expecting! Will hopefully change it at Heathrow Travelex!
August 3, 2026
Reply from Travelex UK
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Reply from Travelex UK
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Reply from Travelex UK
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Reply from Travelex UK
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Easy to load up ,check transactions and…
Easy to load up ,check transactions and balance and trustworthy.
August 2, 2026
Reply from Travelex UK
Hi, thank you so much for your feedback! We’re so pleased to know you had a positive experience with us. If there’s anything we can do to make your next visit a 5-star one, please let us know. Wishing you smooth travels ahead. Kind regards, Online Support Team.
The daily limit on top-ups has been…
The daily limit on top-ups has been reduced to a level that severely limits the value of the card.
July 31, 2026
Reply from Travelex UK
Thanks for the feedback. It’s our mission to make exchanging currency as easy and convenient as possible, so we appreciate knowing how we can improve. We take your feedback seriously and will be sharing it with the team. Thank you and safe travels! Kind regards, Online Support Team.
Reply from Travelex UK
Hello and thanks a ton. Your feedback has left us on cloud nine. It’s our goal to ensure you’re ready to go the distance with hassle-free travel money. Happy travels and come back soon. Kind regards, Online Support Team.
Reply from Travelex UK
Hi, and thanks for the top-notch review. Helping you prep for your travels is our passport to happiness. Here’s hoping your trips are filled with fun, sun, and hassle-free exchanges. Until next time and safe travels. Kind regards, Online Support Team.
Hoodwinked
Travelex @ Leeds / Bradford airport need to clearly display the Moroccan dirham exchange rate, they need to employee someone who communicates clearly to the paying customer and the same employee and Travelex need to understand that a receipt for the customer should be forthcoming and therefore not have to be requested by the customer. Although the Travelex exchange rate for the dirham is poor due to (company overheads, closed currency availability and fluctuating rate as stated by their complaints team) this was not my main complaint.
Having complained to Travelex by email to their complaints department, firstly Hazel and then Scarlett, I was offered £5 refund, but politely declined this.
I feel totally hoodwinked by Travelex tactics, and just to reiterate the Moroccan dirham WAS NOT clearly displayed, the Travelex employee DID NOT communicate clearly and as a customer I SHOULD NOT have to request a receipt although just as well I did in order to see how Travelex took over £80 of my money and handed back in seconds 600 dirham, this cost me around £36. Nice work if you can get it!
A terrible way for a company to do business, in fact I'd expect this kind of treatment from a back street money lender. It's also worth noting that other reviewers of Travelex on Trustpilot make mention of exchange rates not being displayed at the point of sale, so it ain't just me then!!!
Shocking treatment, shocking customer service.
August 4, 2026
Unprompted review
Reply from Travelex UK
We are sorry to hear this Paul, customer feedback about all aspects of our service is important to us and we appreciate you taking the time to let us know about how your experience was with us. We have passed your feedback onto the store manager so that we can further improve our service. Thank you. Kind regards, Online Support Team
Quick delivery and competitive rates.
July 30, 2026
Reply from Travelex UK
Hi there, thanks a million for the glowing 5-star review! It’s fantastic to know we could make buying travel money as smooth as a first-class flight. Safe travels wherever your next adventure takes you! Kind regards, Online Support Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.