Travelgenio Reviews 

Zero stars should be awarded. They are refusing to give a refund for tickets bought for Emirates through Travelgenio. Neither of these two companies is budging each saying it's the responsibility of the other to issue the refund. Was due to fly in March and must have made nearly 100 calls to both of these companies but still no refund or resolution. Absolutely disgusting. Their advise was to get a lawyer! Fuming!

I booked an Air Seychelles flight for 22/03/2020 [Johannesburg to Mumbai] through Travelgenio, which was cancelled by the airline.
The airline called me and asked if I would like to take the flight on 21/03/2020 or would like a full refund, to which I said I need a refund because I had already booked a ticket for 20/03/2020.
To my surprise, Travelgenio does not want to refund because according to them the airline rules do not allow a refund when I tried to contact the airline their reply was that they had no object to refund.

Now Travelgenio does not want a refund, why?

It's December now and while I tried every way to get a refund from this scam organization, I never ever had any reply. I have no other option to deal with Corsica Airlines which was very quick to respond and help. Unfortunately, as the booking was made through Travelgenio, I can't get any refund but just the option to rebook my flight. This is the best I can do. Unfortunately, that's not it. While I booked a return and received the e-ticket from them (they charged for a return) Corsica Airlines can't find my return booking. PLEASE DON'T BOOK THROUGH THEM. I booked twice through them and every time it went wrong. THIS COMPANY SHOULD NOT BE ALLOWED TO TRADE. All the responses are bots.

Non-professional agency. This is since April. I am not sure if your company is working like a turtle. All airlines and agencies have already returned refund money to us, with exception of you. Very bad service. We will not use again.

How disgusting are you !!! Swiss air have informed me they refunded my flights direct to you in September and you didn’t even let me know or give me my money back !!! Your heartless horrible human beings

Not able to fly due to COVID UK Travel restrictions on 16th November and dispute a number of request for a travel voucher I still do not have one issued to me.

I have incurred over £40 in telephone charges just to get someone to acknowledge that the agency should be requesting the voucher with the airline on my behalf as correctly advised by British Airways.

Dispute a number of emails (I refuse to call again to speak to incompetent people at my cost) I have no response despite a promise of getting a response.

Terrible. My flights were cancelled and every time I email I have to wait weeks for a response - they have my money and apparently no intention of returning it.

Tried calling repeatedly, no answer. VERY DISAPPOINTED!

100% a scam website. Do not use.

If you want to lose your money go with these scammers. Still waiting for a refund since June. I will continue putting this on Trust Pilot every day until you pay. No contact or the same auto email. Enter your booking code same auto email. Cant get through on phone. Really bad company. Give them your money at your risk and it is very risky.

The reply below seen it all before. Automated link and an automated reply still scammers

Never ever book with this company. Plain and simple.

I booked a flight which was cancelled by the airline back in April 2020. Travelgenio have been a nightmare to deal with, and have been "processing" the refund since August. It has now been almost 9 months since my flight was cancelled, and Travelgenio cannot explain why I still have not received my refund, nor show me that they have even begun the refund process with the airline. Abysmal customer service and an absolute scam of a company. Never use them!

Horrible!
My flights were canceled and I've been trying to contact them for a refund for more than 3 hours. Several times calling, and no answer.

They literally stole my money and I never saw the ticket, the trip neither the money,

Is this a real scam?they are owned by travelgenio Sl .their agency licence is CICMA 2333,they operate from Madrid.
I am now seeking legal remedies since July I bought a business class ticket from Iran to Toronto for about $3500 ,through Turkish airline which they emailed me that there is no flight operations due to COVID and I have to cancel for refund or credit.
Till now no refund no reply a total shame for spain!
If anyone comes across remedies how to enforce these company to refund Please share.
Ticket #3839828 And I emailed more that 20 times to the email: cust.serv.......as they instruct below,but no one replies.

Travelgenio is a total scam. How can I give a "zero" star? After 5 months of delaying my refund now they claim I never had a reservation at all. The robo-responses they send show no one there spends the time to even read my emails. If there is any response to this review I expect it to be the same form letter I have gotten multiple times before. I have flown hundreds of thousands of miles and the one time I tried Travelgenio is without a doubt by far the worst experience I have ever had.

Hello,

I have been waiting for a refund since July now. The original email you guys sent me stated the process could take up to 8 weeks. It is now 6 months and I am not even able to speak with anyone. When I go to my trips and put my e-mail address in, it says this is not the email I used to book, even though it is. Customer service e-mails bounce back. When I call customer service, it rings and rings and then gets disconnected. I NEED MY REFUND. I will be taking legal action if this is not resolved in the next 2 weeks. Enough is enough. Booking reference is 17975371

For real guys this is the worst website I’ve ever seen in my I booked a ticket for my mum I unfortunately the COVID-19 test delay I tried my best to contact them no one response all the phone are fake.. if you face any problem I got news for you ain’t got no one to help to talk to literally you got nothing to do just buy another ticket

Very very slow in dealing with customer! I emailed customer service since March 2020 as our flight for July was cancelled and I asked for refund but until now no updates! I emailed them again but it says my email is no longer available. How come?

If possible, does not even deserve one star.
Booked flights for June 2020 with travelgenio in Dec 2019, paid for by credit card. Flights cancelled by airline on the 01/06/2020. Contacted Travelgenio on 01/06/2020 that airline allowed refund but has to go through travelgenio since the tickets were purchased through them. Waited till 10/09/2020 to contact customer services again since i have not heard from them since 14/06/2020 knowing that there were under significant pressure.
this was email from Customer Service on 12/9/2020
Dear Mr. /Ms.,
Thank you for contacting us.
We inform you that your repayment is in process and will be made in the next 15 days using the same payment method used to make the purchase. Once this time period has passed, you may verify this reimbursement by checking your bank account. Please contact your bank to confirm that they have processed the repayment.
We remind you that, as indicated in the General Conditions, processing and administrative fees are non-refundable.
Do not hesitate to contact us if you require further information.
Kind regards,
--
Customer Care Team

Checked with my credit card bank - no refund received. No sign of refund on 18/10/2020. contacted customer services to check progress. No reply. Decided to go through my credit card for chargeback on 24/10/2020. Received email from Customer Services on 30/10/2020 asking for my bank details which i am not happy to forward the details by email especially under current climate with bank fraud etc. when travelgenio can refund through my credit card. i was not sure when travelgenio will actually refund me, deciced to wait and see the outcome of chargeback dispute. Just received notification that travelgenio has rejected my claim because "the retailer has referred to their terms and conditions".
Would understand the claim was rejected if i had cancelled the flights or have to pay administrative fees. The flights was cancelled by the airline and the airline had allowed refunds. i don't feel i should be paying any administrative fees etc. Therefore i expect to receive my full refund to my original form of payment. Even though Travelgenio say it would give a refund, i have not received anything to date and is still undergoing chargeback dispute.
I am very, very disappointed with customer service from Travelgenio.

This is with worst travel agency i have come across without any proper contact number to speak to somebody about flight change. I will be putting a complaint and going to small court too. I need to change my travel dates due to an emergency but the website doesnt provide any contact number

I booked tickets with Travelgenio. The flights were cancelled. I was promised a refund. The refund never arrived, and the company is unreachable. In their last email, they wrote me that a refund request was put in to the airline. I spoke to the airline; this is a lie, they did not, in fact, put in a refund request. Quite simply, they disappeared and intend to steal my money. Small claims court will be my next course of action. I very strongly advise against booking anything with this company.