Pedro Ramirez helped immensely on Nov 9, when the airline accidentally had us going to Miami, instead of Ft. Lauderdale. We were to leave the next morning. Then they were going to charge us an exo... See more
Company replied
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I tried to complete my booking three times but had trouble with the payment. After giving up I got a call from TravelJunction. I was helped through the process by a helpful young man who gave me... See more
Company replied
We booked our emitates flights through travel junction. But we got a call back saying one of our flights seats are no longer available dxb to yyz and therefore we were asked to pay $250 more per ticke... See more
Company replied
Great price excellent customer service , Vance Victor went above and beyond to help me ensured everything was in order Also told me for any future queries on this booking I can contact him directly... See more
Company replied
Company details
- #16 of 18 best companies in Travel Agency
Information provided by various external sources
https://t.co/PLa5yBNi30 is an online company offering online travel products and services.
Contact info
Salisbury Road, TW4 6JQ, Hounslow, United Kingdom
- 8442160381
- info@traveljunction.ca
- www.traveljunction.ca
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
My review
The employees answer quickly, they help you to book your flight and are available for any questions. It was kind of a long process, but overall it was good.
June 4, 2025
Reply from TravelJunction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
You are the worst becouse I poked my…
You are the worst becouse I poked my ticket $1200 then you called me back and said you have to pay $230 more I paid your employee told me you have 2 free bags 1 carry on bag 1 back bag when I check in they told me you have only 1 free bags you have to pay $100 so why you aren’t honest in your site you post some thing not true and start to pause the people it’s look like you are scamming the people this is the last poke in your site and I will not recommend you
June 3, 2025
Reply from TravelJunction
Dear Ahmad,
Thank you for reaching out to us. We truly appreciate your continued trust in our travel services.
We understand your concerns regarding the pricing of your flight, and we would like to take a moment to explain the nature of airline fare structures. As a travel agency, we operate as an intermediary between our valued customers and the airlines.
This means that while we facilitate flight bookings and provide customer service, we do not have control over the pricing policies set by the airlines.
Airline fares are highly dynamic and can change frequently based on a variety of factors such as seat availability, demand, travel dates, and promotional offers. These changes can occur at any time and without prior notice. In some cases, prices may increase even within minutes.
Unfortunately, this also means that we are unable to modify or guarantee any specific fare, as all pricing is directly governed by the airline's system in real time.
It is also important to note that discounted fares or special promotional offers are often available for a limited time or until a certain inventory is sold out. Once those fares are no longer available or have expired, the airline system automatically adjusts to reflect the next available price bracket. Even after a booking has been completed, it's possible for the airline to release a different fare for the same route and date depending on the factors mentioned above.
We completely understand that this can be frustrating, and we sincerely empathize with your situation. However, we assure you that the fare you received, was the best available at that particular moment.
Should you have any further questions or need assistance with anything else, please do not hesitate to get in touch. Our team is always here to support you in making your travel experience as smooth and enjoyable as possible.
Kind Regards,
Customer Service Team
It was an amazing customer service
It was an amazing customer service, i haven't recive this level of attention.They give options so I can make my trip possible
May 28, 2025
Reply from TravelJunction
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Easy to book
May 19, 2025
Reply from TravelJunction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Very easy process and great customer…
Very easy process and great customer service From Sam Miller
May 14, 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Great service and efficient support
After having some difficulties with the online reservation, we were pleasantly surprised to receive a personal call from Chris, a senior travel consultant with TravelJunction.ca to go over our itinerary and provide us with support. With Chris, we were able to complete our reservation and at competitive prices. Overall, we have been pleased with the experience so far.
May 4, 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
I got my tickets
May 5, 2025
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
He was awesome
May 3, 2025
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Booking ticket with travel junction is…
Booking ticket with travel junction is good idea and it is very helpful.
April 17, 2025
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
I found the tickets to fly to colombia…
I found the tickets to fly to colombia with a good price
April 29, 2025
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Didn’t received the date we choose
Didn’t received the date we choose, and 2 hours before having something fair enough!
April 25, 2025
Reply from TravelJunction
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
Change the Price 251$ for 598$
April 24, 2025
Reply from TravelJunction
Dear Passenger,
We are truly sorry to hear about your experience and sincerely apologize for the inconvenience caused. We will definitely work towards improving our services even more. We value our customers beyond everything.
Thanks and Regards,
Customer Relations Team
O I receive my etikect
April 24, 2025
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
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