Pedro Ramirez helped immensely on Nov 9, when the airline accidentally had us going to Miami, instead of Ft. Lauderdale. We were to leave the next morning. Then they were going to charge us an exo... See more
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See what reviewers are saying
I tried to complete my booking three times but had trouble with the payment. After giving up I got a call from TravelJunction. I was helped through the process by a helpful young man who gave me... See more
Company replied
We booked our emitates flights through travel junction. But we got a call back saying one of our flights seats are no longer available dxb to yyz and therefore we were asked to pay $250 more per ticke... See more
Company replied
Great price excellent customer service , Vance Victor went above and beyond to help me ensured everything was in order Also told me for any future queries on this booking I can contact him directly... See more
Company replied
Company details
- #16 of 18 best companies in Travel Agency
Information provided by various external sources
https://t.co/PLa5yBNi30 is an online company offering online travel products and services.
Contact info
Salisbury Road, TW4 6JQ, Hounslow, United Kingdom
- 8442160381
- info@traveljunction.ca
- www.traveljunction.ca
4.4
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We are happy to know that you liked our services and the smooth handling of your query. We are working every day efficiently to provide the best services to our clients.
We eagerly await your next call. Till then, be safe!
Thanks and Regards,
Customer Relations Team
Nice customer service.
April 2, 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Nice talking to customer service agent…
Nice talking to customer service agent Sam. Very helpful.
March 26, 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Traveljunction is not a Canadian travel…and not honorable in the whole of it.
Traveljunction is not a Canadian travel company. And the fares were not honored. Nowhere was it written that tickets were standby. Tried upselling to compensate for the error.
They were helpful, but couldn’t come to an agreement and cost me to cancel tickets even though every site or company allow cancelation of airline tickets within the same day of booking!
March 22, 2025
Unprompted review
Reply from TravelJunction
Dear George,
We apologize for the inconvenience caused to you. We understand you tried to book flights with us.
We would like to inform you that the fares are dynamic in nature and can be change any time by the airline. Fares, offers, and rules are subject to change without notice. All prices displayed on our website are subject to change at any time without prior notice.
Airlines and other travel suppliers may change their prices without notice. Once the promotional prices expires then we abide by airline policies and procedures. As we both know.
Do not hesitate to email or contact me, if you require further assistance. I and my service team will ensure that your query will be resolved on high priority.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
BUYERS BEWARE
BUYERS BEWARE: THIS SITE LIKE A FEW OTHERS ARE SCAM. PAYING FARE ONLINE AND THEN GET CALLED BACK THAT THE FLIGHT PRICE WENT UP BY 30%. IF IT IS NOT ONE OF THOSE REPUTABLE ONLINE SOURCES, STAY AWAY. It seems like the good ratings are from their associates.
March 22, 2025
Unprompted review
Reply from TravelJunction
Dear Shawn,
We apologize for the inconvenience caused to you. We understand you tried to book flights with us.
We would like to inform you that the fares are dynamic in nature and can be change any time by the airline. Fares, offers, and rules are subject to change without notice. All prices displayed on our website are subject to change at any time without prior notice.
Airlines and other travel suppliers may change their prices without notice. Once the promotional prices expires then we abide by airline policies and procedures. As we both know.
Do not hesitate to email or contact me, if you require further assistance. I and my service team will ensure that your query will be resolved on high priority.
Once again apologize for any inconvenience. We will wait for your reply and we will be surely on our toes to work and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We are thrilled to hear that your experience was positive and are glad that you were content with the services offered by traveljunction. Compliments from customers take us one step closer to our goal of providing complete customer satisfaction.
We look forward to welcoming you back again.
Thanks and Regards,
Customer Relations Team
Great experience
March 19, 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We are grateful to see a 5-star rating. We value our customers beyond everything. Your trust in us is what makes our day better.
We are honoured to have a customer like you. As a matter of fact, we are looking forward to serving you in the following years.
Thanks and Regards,
Customer Relations Team
Honest Review
Honest Review ! Website is great to book flights ! Only problem was the price decreased after 15 mins after doing one booking. Asked the customer service why and they couldn’t explain. First booking 550 per ticket second 499 per ticket big drop after 15 mins. Customer service should price
Match when this kind of situation happen.
March 10, 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Booked, Overcharged, and Ghosted – A Nightmare Experience
First time using Travel Junction (.ca) and thought: “Wow, this website is great at finding good flight deals”.
So found the flight / accommodations I was looking for, and booked. Thinking we’re good to go come May for our chosen flight dates / times.
Which I was wrong. Ended up getting a phone call / voicemail about 30 minutes later after we booked online to say there were some problems, and to call them back asap (with urgency).
So, I called them back and first spoke to a gentleman (can't use names unfortunately) - so we will call him Representative 1. He told me that when they tried to book what I paid for on their website, that the flights I chose were “not available” anymore. Which I proceeded to ask, why would it even show on your website and multiple others then, IF indeed these weren’t available. At the price your website was showing at the time of booking (which I spent probably 2+ hours scouring multiple sites to find these deals).
He proceeded to tell me that all online flight bookings can have this happen, and that if we wanted that exact same flight it was going to cost about $500+ (per passenger x2) more than what we originally paid at the time of booking.
So naturally I wasn’t happy about the price change, and I was looking for alternative accommodations which is what he kept offering me with different flights and different days / times to leave. I told him multiple times, that we wanted to leave on the dates and times we already chose and I just wanted a refund. But after a bunch of back and forth (and still not allowing me to refund) he told me that his manager would talk to me (Representative 2).
So I spoke with Representative 2 for probably 30-45 minutes while he was trying to basically elaborate why this happens, and how live flight inventory works, etc. also noting the same thing about not being able to match the price I seen online, and the absolute only other flight we would be able to do was still $200 and we had to have a layover on the way (3 hours). Instead of our originally booked direct flights to and from the location.
So after again talking back and forth, and without any option to refund we finally decided fine we will just suck it up and take the changes. So after he processed the extra charges, he said he would “email” me again with the updated new Itinerary; and rushed to get me off the phone.
It’s been close to a week now. Still no updated itinerary. I have emailed back both Representative 1 & Representative 2 and tried contacting their info at travel junction . ca . Anytime I call, it says this number is not available now.
So not sure what to think now.
Quite upset with the process of this entire online transaction.
Honestly should have stuck with a more credible brand / booking system.
Do not personally recommend.
Sincerely,
A very disappointed customer
Joseph Jean-yves Jobin
(And yes I have a reference number which id be happy to send)
May 24, 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Scammers!!
They would sell cheaper tickets, then call to adjust the price or you lose your money!
March 13, 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Failing twice in their trap
I allowed myself to get into this company trap twice This is what I learned:
- traveljunction (TJ) puts the lowest priced offers as a bite to lure customers
- customer books quickly a "good" deal
- TJ sends a quick confirmation and gets customer's credit cards to ensure payments
- next day they call customer to tell them that TJ cannot meet agreed price but they can offer the same flights for approx. 30% higher price
- if customer wants to cancel they tell them that cancellation fees must be paid, which is about 30% of the initially booked price
- so customer has a choice to pay 30% booking cancelation fees, or 30% higher price
- then TJ adds another lie telling them that price includes some baggage
- when customer later checks everything with the flight provider, he finds that the price is just basic with no laggage included
I need to share my experience with others to prevent them failing into the same scam.
03/11/2025:
TJ replied to my review that they don’t have my data and asked me to provide it. This is just another lie, because they have my name, phone number, email address since we had along discussion over phone, we exchanged few emails and they have issued booking for mentioned flight to me.
March 9, 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
It's a scam
It's a scam, don't believe what the 5stars ones say, those are bought. They try to squeeze more money out of you after you book and say only half the tickets went through. Then they had the audacity to give me trouble
February 18, 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Booked an advertised price and was…
Booked an advertised price and was called minutes later telling me the Airline had changed the flight but I could pay $400 more for a similar flight…I refused that option but had to pay a $75 cancellation fee even though I hadn’t purchased anything.
Total scam…DO NOT USE!
February 6, 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
The same scam tactics are described by…
The same scam tactics described by everyone who gave an honest review happened to me. Paid for 4 tickets and then they called me stating that only 2 were confirmed and to confirm the other 2 tickets all 4 tickets would be 230 dollars more. what a joke. Avoid at all costs. All the positive reviews are so clearly fake.
February 9, 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We apologize for the inconvenience caused to you. We tried finding out your booking to help you resolve this query. However, we were unable to find details for this name. Hence, it would be great if you could just take a couple of minutes for us and provide us with your booking reference, email ID used for booking, phone number, or passenger name. It will help us quickly find out about your reservation and resolve it.
Once again, I apologize for any inconvenience. We will wait for your reply, and we will surely be on our toes to work on it and resolve it on priority for sure.
Thanks and Regards,
Customer Relations Team
Quite helpful and polite
Quite helpful and polite. Fully understood my needs
February 3, 2025
Unprompted review
Reply from TravelJunction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
Reply from TravelJunction
Dear Passenger,
We really appreciate your wonderful and positive review, as it helps us to motivate ourselves and work more and more for the betterment of the process, and quality words like this from valuable customers like you automatically create a positive environment. We thank you once again for your feedback and for trusting us with the services we are trying to deliver.
Thanks and Regards,
Customer Relations Team
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