Travel Republic Reviews 

Booked a hotel room for our first night away as a couple since we had our son 6 months ago. We were really looking forward to spending some quality time together and booked a 2 bedroom royal suite at the princess yaiza hotel in Lanzarote. When we arrived we had Apparantly booked a 2 bedroom royal ‘kids’ suite which was in the family friendly section of the hotel. Now not a single mention of a kids suite was on travel republics booking information or confirmation to us, so we were shocked that the room we thought we had was totally different. The hotel were incredible and moved us to a suite in the main hotel, but I queried this with travel republic after the stay and they said they have a separate room called royal suite on their website which is the non-kids one! Well I think they need to make this very clear as there was no mention of kids suite anywhere online. So annoyed! Thankfully the hotel were brilliant but absolutely no thanks to travel republic. Do not book with them!

Lucky to even get 1star!
I got stranded in Thailand with our 4 year old little girl due to Iran war with no help what so ever from travel republic. We ended up paying 6k to get home and requested a refund for the flights we didn’t get on , what still isn’t back after 13 weeks of waiting. All may be good when things go to plan but when you don’t. They don’t want to know. Full off excuses and very poor customer service.

made a hotel booking in August 2025- Cancelled my hotel 50 days before trip - as it was booked nearly 12 month - price has significantly gone up. No help from them - easy route is to leave to sort out new hotel at this last minute. AVOID! DO NOR TRUST

Site is easy to use also good priced holidays

Excellent company I’ve never had a problem

The company made me sign against my will and said I had to remove my bad review for a refund which is legally protected under the consumer’s act the is coercion and breach of law it also dose not allow a true picture of customer experience especially when my hotel was a death trap the company is a mess about and corrupt poor customer service and experience

Since being taken over by another company their website is absolutely dreadful difficult to navigate no clear prices and just one big mess
I have used TR for years but wont be using them again tui easyjet etc are clear and so easy to use

Easy to book and always a good price, have used them for 15 years now and never had any problems.

Booking reference 8899947, booked a hotel for 7 nights online, which went smoothly, however found that travel republic had booked a lesser cheaper room which is much smaller than the one we booked. Have emailed, called help desk 3 times and nothing has been done. No confirmation from email either.

​As a long-standing customer, I expect Travel Republic (ABTA L0655) to honor the product description provided at the point of sale. I am simply looking for the reservation to be updated to the correct category that matches the booking.

​I look forward to an urgent response and a case number for this matter.

Update
Still no further along after more phone calls, furthermore, during a recent telephone conversation, the company committed a serious breach of data protection protocols. This is a severe failure of basic security and privacy standards. I am escalating this privacy violation formally to the Information Commissioner's Office (ICO) and lodging a complaint regarding their conduct with ABTA

Always good prices and excellent service when I have had to cancel based on health issues

All went well. Both hotels were booked perfectly

Further to my previous review on the management of my case, Travel Republic customer services have still not contacted me despite promises that it was being esculated.

It seems that on a public forum like Trustpilot they reply within a matter of hours to suggest they are customer focused but in reality the customer support experience is very different.

PLEASE RESPOND ASAP TO FINALLY REOLVE MY CASE!!!!!!!

Just completed a booking with Travel Republic. So far so good. Quick easy and efficient process. However, I will be better placed to comment further after I have had the holiday. 5 stars is for the pre holiday booking. Genuine reviewer see others reviews!

How do you go from a five star search experience that we've booked many times in the past to 2026 garbage experience that gives you a +/- price against somewhere you don't know or give a flying fig about. We'll keep trying travelrepublic.co.uk in the future in the hope they fix this disaster of a UX update and until them we're off to best at travel and travelbag. #1 lesson how to drive away customers.

This company is really good so officiant and on the ball I give them 5 stars

Great Service. We booked Sharm el Sheikh for a 28 day holiday mid April to mid May returning Thursday this week.
We Booked a package of flight and hotel. Extremely happy with their services. I had to phone a couple of times with special requests and found their staff very helpful and quickly dealt with my item one of which was to book our seats in the plane which they did at no extra charge. Other companies I’m aware charge for this service or make you do it yourself. Stage payments were easy and simple to do, just follow the links. I needed to add special assistance due to an injury on holiday which restricted my walking. I phone on the morning of our flight home and it was no problem for them and a wheelchair was waiting hug me at Manchester airport on arrival
I can recommend Travel Republic and I will be booking with them again.

Update ****
It’s only fair I update on the situation so finally after 3 1/2 weeks and a manager getting involved we have suitable accommodation for our trip . This has been the most stressful few weeks with me having to phone every day to get updates. But at least we have somewhere to stay now .

Had a hotel booked in January for July this year . They canceled my original booking and switched me to an adult only hotel ! We are 3 adults and one AUTISTIC CHILD!’ My Original hotel was a 3 star and the one there trying to switch me to is a ONE star they’re taking 2 weeks to sort out the mess while telling me that the new hotel will accept my child . I rang the Erika hotel and they said there adult only I’m honestly fuming at this stage I’ve no hotel and i booked flights costing over a €1500 . Travel republic new site is showing they have other accommodation but the “old travel republic” is saying they have nothing else ! It’s still not sorted !

Your response is very pass the book poor … it’s 2 weeks back and forth with no resolution so not acceptable at this stage !!!

Booking made for March 2027, all perfect and immediate response and proofs received, used Travel Republic before and had excellent service thank you.

I always try to use if my accommodation is available on this site