JUAN PÉREZ THIS PERSON HAS BEEN VERY COURTEOUS PERFORMING OUR BOOKING TO EL SALVADOR ON DECEMBER 1, 2022. I THINK MR PEREZ IS AN ASSET FOR YOUR CORPORATION, MISS JOY. MR. PEREZ KEPT GIVING... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The customer service I received on Saturday the 13th was outstanding. Scarlett saved the day when my flight from Las Vegas was cancelled. Her quick work allowed me to make the rehearsal dinner and tu... See more
Company replied
Over all I'm happy with the person on the phone. She was perfect at handling my situation. I was disappointed that when I changed my flight back to the original date the company did not refund t... See more
Company replied
I had a serious dilemma. I accidentally booked the wrong return date on my flight. Marvin made it so easy to rectify my situation. He was very pleasant and very knowledgeable. We came up with s... See more
Company replied
Company details
Written by the company
Online Travel Company
Contact info
119 Crabtree Ln, 06460, Milford, CT, United States
- 1-844-833-0863
- support@travelslake.com
- www.travelslake.com
4.9
Excellent
653 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Paul was very helpful in resolving my…
Paul was very helpful in resolving my issue thank you
September 8, 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Impeccable service
After finding out that my mother was diagnosed with covid, I immediately panicked since my flight was scheduled to depart tomorrow. My representative was able to assist me in changing my flight without any issues. Thank you so much spirit airlines.
September 7, 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Job well done
September 7, 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
I have a good experience
I have a good experience, the agent is so nice and she helps me with everything
September 7, 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
My experience with Edward was the best…
I had the best experience with Edward. He was excellent in solving my problem. He went way and beyond in helping me. He demonstrates excellent customer service skills, he is so polite and professional. It was a pleasure to talk to him
September 7, 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Rachel
Rachael is by far the best. I contact wherever I am around the world and she takes care of all my travel needs.
September 6, 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
I had a pleasant chap Justin help me…
I had a pleasant chap Justin help me finish booking a Spirit Airlines flight. He was helpful and explained everything.
September 6, 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Great Help
Justin is the 3rd person I spoke with pertaining to my flight change. This young man was a tremendous help.
September 6, 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
An outstanding service
Would not recommended, very difficult to canceled the booking.
September 5, 2022
Reply from Travelslake
Hello Ms. Sour C Heng,
We really apologize if you faced issues with our service. Although, we have checked your booking details; you booked with us on 09/05, you called us the same day to get the booking cancelled due to some family emergency. On 09/07, we issued a full refund, and you must have received it by now.
We will still try to find out why you faced difficulties while cancelling the booking.
-Team TS
Excellence
Edward, the representative, was patient, courteous, knowledgeable and professional. He did everything to get the best experience for me. I appreciate is relentless efforts to get this done.
August 29, 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Perfect el agent Juan Perez
August 25, 2022
Reply from Travelslake
Gracias por tus amables comentarios. Nos aseguramos de brindarle los mismos servicios siempre.
-Equipo TS
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Very good service
August 23, 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
The customer service I received on…
The customer service I received on Saturday the 13th was outstanding. Scarlett saved the day when my flight from Las Vegas was cancelled. Her quick work allowed me to make the rehearsal dinner and turned a catastrophe of epic proportions to a memorable weekend. I hope this review inspires other employees.1
August 18, 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
The person attending us was so low…
The person attending us was so low understanding, neither spanish or english. We had a very dificult time adding another passenger in this fligh. we took more than an hour in this matter.
August 12, 2022
Reply from Travelslake
Dear Hilda,
Please be assured that we will investigate this case, and will take best possible measures to fix this.
-Team TS
Joy was very helpful
August 9, 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Excellent help from Katy.
Katy wS very helpful because I'm legally blind so I need help sometimes with any transactions.
August 9, 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
Best on the Best thank you very much
August 5, 2022
Reply from Travelslake
Thanks for your kind feedback. We ensure to provide you with the same services always.
-Team TS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.