They can not be reached, thye manage not to respond to message from June 20, 2020, on the phone they refer to their website, have the guts to call an "e-mail form" E-mail, which obviously is not the s... See more
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Very bad experience. Very poor customer service and empathy. They do not answer to emails concerning repayment of money they owe. Even though the Airlines has refunded for the tickets cancelled, they... See more
Great service and very easy to make booking
To be fair I was thinking whether to use travels tore or go to the airline website to book my flight, I visited the airline website and find out the price is higher than what travelstore offers me so... See more
Company replied
Company details
Information provided by various external sources
Söker du efter flygresor, hotell eller hyrbil som kan bokas enkelt och prisvärt online, så har du kommit rätt. Våra höga volymer ger dig låga priser och störst utbud. Som resenär med Travelstore kan du känna dig trygg eftersom vi har ställt statlig resegaranti till Kammarkollegiet och innehar fullständiga IATA-rättigheter för att utfärda giltiga resehandlingar. För din trygghet samarbetar vi med bl.a. DIBS, Klarna och flera storbanker för att processa din betalning med högsta säkerhet.
Contact info
Sweden
- www.travelstore.se
Reply from Travelstore
Dear Raphael,
thank you so much for the great rating!
Hope to see you among our clients soon again.
Best regards,
Flightfinder
Cancelled my trip without a reason
I will never buy from Travelstore again. They accepted my money and I got a flight ticket. The following day they cancel my flight without a reason. Most likely their website is not up to date with the pricing and I perhaps got the ticket for a few kronor cheaper than they wanted to get. So they cancelled my booking and raised the price. Not happy at all with this.
July 4, 2016
Unprompted review
Reply from Travelstore
Dear Jonathan ,
a technical failure you`re describing is something we cannot predict or control and therefore include into our reservation rules, so the customers are aware of this. While going through the reservation you are accepting the mentioned regulation, signing with "yes, i agree" at the end.
In this way we understand that the customer fulfilled their obligation and made himself familiar with the matters, which can happen during the issuance of the ticket.
When the mentioned failure happens we inform the customer within 24h (the is the usual time of issuing the ticket) and give back the full amount of money paid for the actual reservation.
Unfortunately the reasons for the tech fail can be different and therefore also there is waiting time (24h) after you make a reservation and before you receive the ticket during which we reserve ourselfs right for the mentioned.
Otherwise we thank you for the opinion!
Best regards,
Alina
Customer relations/Claims
Flightfinder
Reply from Travelstore
Hei Ibrahim
Tusen takk for din vurdering. Hyggelig at du er fornøyd med servicen vår!
Mvh
Alina
Customer Relations/Claims
Flightfinder
Smooth and secure.
To be fair I was thinking whether to use travels tore or go to the airline website to book my flight, I visited the airline website and find out the price is higher than what travelstore offers me so I decided to go on with travelstore, it was super smooth and secure. The next step i called the airline customers service to confirm my flight with the confirmation number travelstore sent to me and it was confirmed real. Thanks travelstore for saving me some money.
May 23, 2016
Unprompted review
Reply from Travelstore
Dear Joe,
thank you for the good rating!
We do hope to see you among our clients soon again!
Best regards,
Alina
Customer Relations/Claims
Worse travel company ever
I booked my trip and they have not clarified during the whole booking process neither the confirmation of booking that the booking was without any baggage and when I send then asking why, they ask you to purchase the ''service package'' just to answer your email !!!!!!!!!!!!!!
NOT RECOMMENDED
June 28, 2015
Unprompted review
Reply from Travelstore
Dear Bashar,
see that you do not giving us any chance to analyze your situation by not registering your order number.
Generally, when you book online, you have a possibility to not only see the destination, but the route, including all the programmed stops.
Service package, on its turn is an opportunity to get an expanded service for your special requests, changes and etc.
As we do put an extra effort in solving the mentioned cases, we are offering our clients to subscribe the package at small cost.
Best Regards,
Alina
Customer Relations/Claims
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