Travis Perkins Reviews 

Exceptional customer service at the Wattstown branch in Rhondda - from initial inquiry, then ordering, right through to delivery. It has and continues to be genuinely seamless.

Each member of the team at this branch, have exceeded expectations. Nothing has been too much trouble, even my numerous calls and questions about what are the best materials to use, right through to the drivers advising me where best to put the endless deliveries on site.

Great service, team and products - thank you. ☺️

Shocking! Ordered a floor sander to hire online for a specific date, waited in, no communication, rang the store, got told I would get a call back ...nothing!

Really good customer service.... NOT!!

I recently hired a breaker which needed repair. Everyone at Tiverton branch was very helpful, especially Amanda in Tool Hire. Thank you for prompt, efficient and expert service.

Well done the staff at Brighouse West Yorkshire for their really friendly cannot-do-enough-for-you attitudes. We popped in on the off chance they would have the capping we needed for a small garden wall. After explaining what we were doing they advised buying some Sandstone Paving slabs then chopping them up (I have a stone grinder). They even loaded the stuff into the boot for us too. From counter staff to the yardmen they are a credit to the Company, well done.

Great service from ordering to delivery at the Hastings, East Sussex branch. The delivery driver was fantastic in being able to put the pallet of bricks over a wall and shed in to the back garden. All very friendly and helpful staff.

Visited Travis Perkins for first time on 25th March. The service I received could not have been improved upon. The sales person (Damen) was patient and helpful, Pete who actually located the materials and loaded my vehicle went beyond what is normally expected at builders merchants. He again was helpful and had a very pleasant manner.
Well done Travis Perkins.
Steve B
It was the George Cayley Drive, Clifton Moor I visited.
Regards
Steve B

Mack the delivery guy gave me clear instructions on how to use the digger, and helped me understand the controls etc. would highly recommend, and would certainly hire from them again

Great customer service and delivery.
Most competitive for my large farm house resin driveway materials. Thanks to Tom Brown at Abercarn. S.Wales.

I rang the Blandford Forum Branch at 0703 this Monday (today). I got Anthony with a cheery voice who could not have been more helpful.

He advised and sorted out my order really promptly. Cost and delivery prices given immediately.

I highly recommend this branch and if you are lucky enough to be served by Anthony you will receive brilliant service.

I am sick to death of being ripped off at Travis Perkins in Ebbw Vale. They literally decide what price to charge you as they see fit. I bought a 9.5mm x 2400mm x 1200mm square edged sheet of plasterboard and it cost £14. 75. B&Q price; £12.97! Travis Perkins is supposed to be a builders merchant and I have an account with them. I'd have thought prices would be less than a main non-trade retailer like B&Q but no, not even close! I questioned a price before and was told they have several price tiers and not just related to the quantity purchased. I'm done with that depot and the company. They'll never have my business again. My advice is, don't assume TP is competitive and, check their prices! You could be paying significantly more than you need.

first warm saturday of the year....so TP is shut for a stock count, and the next nearest one was just shut at 11am. not long for this world i think.

Travis perkins- Fishponds.
I've been here a few times and it's always the same but today it was alot worse. The yard staff are rude and not helpful at all. 7 members of staff in the yard and all they did was chat amongst themselves and said for me to go to the other person as they couldn't be bothered to write out a ticket. This is by far the worst place for helpful staff! I mentioned it to the guy behind the counter and he just laughed and said "well I hope they are busy" in terms of prices this place is alot more expensive than other places.

I would like to submit a review for the manager at the Newport based Travis Perkins. I have known Andrew since a member of the Travis Perkins team at Pontypridd, then getting promoted, to manager, and relocated to other branches, and presently at Newport. Andrew is a highly efficient manager with a tremendous amount of technical and practical expertise. For any information and technical guidelines, he is readily informative, has a wealth of talent, and it’s my pleasure to give this individual high praise for his endeavours,and management on recognising his talents at a young age. I feel personally he has reached a level of efficacy, that prospective managers could learn so much from. Well done Andy. Thank you Rod.👍👍👍19 /3 /2026

Travis Perkins Kendal did me a great price on my wood burning stove, and arranged a HETAS registered contractor to do the work. Very helpful!

Great experience, easy to order, delivered on time with no problems, good communication and response, quality items, highly recommended

Fantastic to hear of your generosity in helping the Leeds pensioner who was a victim to a rogue trader
Well done

Rob Cole was very helpful. Would recommend anyone to talk to him

Ian (Derby North Branch) was great. Brought the delivery in to the house which I would have struggled to do and was nice and friendly.

Last summer we had A new terrace and visited all the local DIY/builders merchants to source the materials…… we finally arrived at Travis Perkins in Lichfield and experienced a much superior level of service.

Connor was extremely helpful both on the phone and in person and the delivery times were all a lot quicker.

Over the last few weeks we’ve ordered further materials seamlessly online and had them delivered from Lichfield or Tamworth by 2 extremely helpful and efficient drivers: Dan and Jon

We were given a timeslot at the beginning of the day and the opportunity to track the delivery.

Absolutely brilliant service

Mr Almond in the Shaftsbury branch handled my request with speed, skill and care. Above and beyond any service I have received in any branch or builders merchants for the last couple of years!
This meant my stress was taken out of one of the aspects of my renovation- my parquet flooring sanding and finishing.