3 Sverige Reviews 10,588

I’ve contacted customer service on two occasions and both times, issues were resolved quickly and professionally.

Their phone salesmen pretend to be an unrelated entity collecting data for surveys as a way to keep you on the phone. They then try to sell you a plan, pretending to recommend Tre solely for their Trustpilot score. They also keep fear mongering about how other companies would treat you if you don't switch to Tre.

Connection is unstable often even when inside the city which has not been the case with other operators. The internet speed goes down often whicj dows not make much sense inside town

Bra information

I am very happy with my 3.

My subscription with Tre ended in January 2026. Approximately one year before the expiration date, I contacted their customer service and clearly informed them that I would switch to Telenor once my contract ended. I even asked if they could offer a better deal.

When January arrived, my subscription expired and my number was successfully transferred to Telenor. My Tre service was no longer active, and I did not use it at all.

However, in February, I received a new invoice from Tre. I contacted customer service and was told that I should have called again one month before the contract ended. This makes no sense, as I had already informed them in advance and the contract had officially expired.

Billing a customer for a service that was neither active nor used is highly concerning and unacceptable. I expect this issue to be corrected immediately.

I used Tre already many years for my two phones (including internet) and I was a happy customer. But my earnings went down, so I was searching for a cheaper firm. But hm.... It's always a risk to change phone company. I told Tre that I had to change firm. But then they offered me a very nice solution. So I am sure I will stay a very happy customer with Tre for many years! Thanks for the service.

Everything is good

STAY AWAY FROM TRE AND CELLET!!! Be carefull with Tre and Cellet! Tre and Cellet is a spam! I sign the contract for 24months for 2 kids safety watches ZTE 2 Pro and it went that tre don’t have the watches to sell. Now I’m without my purchase, tre dont want to cancel my subscription and everytime I try to fix the issues with customer service, they telling me that they must check something and they will call me back, then they never call back! Now is a month passed away with my fight with tre! No support from them! Now tre support will write here” sorry to hear that, contact our customer service and we fix the issue” then when I will call them they will say „ we will call you back!?!? SPAM! Stay away from Tre!

I ordered Iphone 17 pro on 21st January and its 28th January today and i have not received my new phone yet. Postnord says that last entry to them was in 22nd January and they are not sure when it will arrive.

I called Tre to ask status and tre said ”its on way” which is been a week. I tried to ask if they can give me more info then they put me in hold and after they comeback said same thing then i asked to cancel this order and order new phone hoping it would come in 1-2 days. The agent said he ordered and in order to cancel the current order he will forward me to the other department which deals with cancelling orders. Then i was on queue for approx 30 mins and once i got connected he said same thing ” on its way” then i asked same thing to cancel order he said he cant do that i told him about the other agent but he could not help me and said contact postnord. Then i agains asked he said he will contact via email.

So in total i wasted 1 week waiting for my phone and still waiting and then wasted 1 hour and get not help no support no resolution.

I am going pakistan and once i will be back i will cancel my 3 subscription. I have been using 3 for last three years.

Solid telecom company, never had any issues.

I am very happy with 3 Sweden they are polite effective and competent when quiring their personnel on phone or in the Shop here in Borås. If I have had an issue that needs solving or any problems they always resolved them without fuss and promptly ..

The seller at Tre in Nova Lund was awesome!

Perfect for me . No roaming in london .

During overseas travel, an unexpected additional charge of 625 SEK was incurred for each of the four subscribers on our account. (Total 2,500 SEK)

It is presumed that, while passing through a country not covered by Tre’s roaming services, the mobile devices were automatically connected to a local network without our intention, resulting in these additional charges. However, no information or prior notice regarding such potential additional roaming charges was provided at the time of subscription or thereafter.

Furthermore, despite repeated attempts to contact the representative who initially handled the subscription, all communication channels have been blocked and no response has been received. This lack of transparency and refusal to respond is unacceptable.

Given the absence of prior disclosure and the inability to obtain clarification or support, I believe that this constitutes misleading and deceptive conduct toward consumers.

I respectfully request a clear explanation of the charges incurred and appropriate remedial action.

Very bad experience. When i decided to prolong the subscription with tre, it caused extra cost, which should be avoided, tre should provide a smooth transition, on the contrary, tre did as same as someone switch over from another operator.