Treatsstudio Reviews 

I had an issue with an order a long time ago that never got fully resolved, but I truly love this brand. After taking a short break, I’ve recently started purchasing again and couldn’t be happier. The quality is great, and customer service has been especially helpful recently - Phoebe in particular. Overall, I’m really happy, even if the past experience still crosses my mind now and then.

I’ve ordered the slub set and the towelling tracksuit so far and love both. Great quality fabrics and I love the effortless design. Easy to use website and quick delivery.

Ordered the tracksuit before realise the sets was available. So I contacted customer service and spoke with a lovely lady called Phoebe who cancelled my order for me so I could re purchase the gift set. It has just arrived today and is gorgeous and my refund also arrived today.
Very happy with the service and the product, would definitely buy from treats again :)x

Lightening fast customer service - problem solved immediately many thanks 🤩

I mistakenly ordered the wrong items, I contacted the customer services who were so speedy in assisting me with my query! They cancelled my order on request so I could order the correct items. So refreshing to have a quick response. Phoebe was very helpful :) I’m looking forward to my order as my phone case and jewelry I’ve ordered in the past were great quality. Can’t wait to wear my toweling tracksuit.

It was my first time purchasing from Treats (after saving for the slightly more premium purchase). My parcel unfortunately arrived damaged (not Treats fault) I was of course disappointed. I contacted the Treats team and their customer service has been outstanding. A quick response and a great resolution. I look forward to purchasing more in the future. I think the customer service says a lot about a brand and theirs has been fantastic.

Had a slight issue with an order, however was corrected within the hour of emailing their customer service. Impeccable customer service to align perfectly with a high quality brand. Millie X

I ordered two sets of pyjamas during a sale, one set being 50% off. Unfortunately, the sizing wasn’t right, and as Treats Studios do not offer exchanges, I was required to return both items and wait for a refund before re-ordering in a different size.
The refund process took a long time and involved multiple follow-ups, including an initial partial refund despite both items being returned together. During this period, I made it clear I was waiting for the refund to be completed before placing a new order. At no point was I advised that the sale was ending or that there was urgency to re-purchase.
By the time the refund was finally resolved, the sale had ended and the pyjamas had returned to full price (double what I originally paid). Despite explaining the situation and the fact that the delay was outside of my control, the company refused to honour the original sale price, offering only a 10% discount instead.
While staff were polite and responsive, the overall handling of the situation felt rigid and unfair, it felt more like they wanted to be right rather than putting themselves in the customers position. What should have been a straightforward size exchange turned into a weeks-long process that ultimately left me financially disadvantaged due to internal delays.
I’m disappointed with the lack of goodwill shown and would think carefully before ordering again.

Absolutely loved my tracksuit, amazing quality and design. Whenever I’ve had a query, customer service has always been exceptional. Can’t wait to order more!!

Quality of the items I purchased were gorgeous. I had a slight issue with my order however, it was to do with me not clicking add to the order and Phoebe was so helpful and quick to respond.
Excellent customer service and clothing

I’ve got a few sets from Treats. Such lovely quality and each time I’ve worn them I get so many compliments on my outfit. Each time I’ve emailed I get a reply straight away. Great communication! Will definitely continue to order! Thank you!

Obsessed with my items, love every piece!!! Super fast delivery too 🩷

Great customer service! DPD failed to deliver my parcel, having gone over the delivery timescale it was deemed as lost and Phoebe issued a replacement straight away, it even arrived the next day! Item is gorgeous, my second item from Treats and it’s well worth the money.

Purchased 2 tracksuits and a pair of pyjamas. Unfortunately I had a slight issue with the pyjamas but after contacting customer service I received a quick response, quickly actioning my issue and kindly sent me a new pair. The quality is lovely and all items also fit lovely. Thank you for your help, greatly appreciate your prompt response and I look forward to purchasing again in future.

Amazing. Placed an order and I requested to change it last min. They emailed me back within minutes and changed my order for me. Thanks so much!

Great customer service. Always so helpful and pull out the stops

Amazing customer service from this company, DpD decided to send back my items, after one attempt. They quickly sent out the replacement before receiving the items back!
Love love 💕 the quality definitely will be ordering again in the future thank you ladies for sorting my issues out.

I am not surprised to see the amount of bad reviews about this brand.
I emailed 29 December to explain that my husband had purchased towelling tracksuit for my christmas on 28 Nov and so could not return through their portal.
I explained however that I was not returning for refund because the item was not suitable. My reason for the return was that I was totally dissatisfied with the quality. The item is described as plush which should or would mean to most people soft, thick, luxury etc. Instead the material is hard/rough to the touch and thin so not at all up to standard and not for the cost of £115.
My fully detailed and polite emails were responded to with a generic response saying outwith 14 day policy period from Ellie.
I responded to say that this response was disppointing and did not address the detailed reasons for my refund request which I was entitled to make under Consumer Credit Act 2015.
Response again simply referred to the 14 day return policy and advised they could not move forward further with my request to have this escalated.
I responded again referring to the act and requested that Ellie either confirm that she is the most senior person to consider this request or asked that this be escalated.
Response was reference to 14 day contracts regs not the act I was referring to, told nothing further they could do but no reference to a senior person as I had asked for.
I responded asking again for that information and advised the act she had referred to was not relevant to what I was referring to.
Last response was that I would have needed to notify them within the 14 day return policy period if I was unhappy and that my request was now closed.
The item I hold has all the labels, ribbons etc so could easily be re-sold. They have increased the price and option to add emails for the waiting list and so there would have been no loss to the company allowing me to return and receive refund.
The customer service is terrible. My hobby is online shopping and love finding new brands for myself and for friends and family. This experiance has completely put me off shopping anywhere other than the bigger brands. I can genuinely say I have never added a bad review but I really thought it was important to add this so that others can be aware of what their experiance with this brand might be and they could lose their money.
I actually feel slightly bad for this brand because their other items might be amazing quality but because of this experience I will not purchase from them again and they have another bad review others will read because of the unfair/unreasonable customer service they provide.

Update following reply - Reply from Treats was that they wanted our information to resolve this issue. After sending our information their offer was to give us 10% of our next purchase. I have no idea how anyone would see this as resolving my issue. My issue is that my husband has spent £115 on an item I don't want because I am unsatisfied with the quality and their offer basically means we would be spending more money with the brand to purchase something else.

Don't waste your money. Very cheap and poorly made for the price you pay. Paid £150 for a tracksuit and you can get better on the high street. Washes terrible, cheap zips that look cheap, nothing quality or luxury about it. Complete waste of money.

Received my item with threads hanging from it. Horrific quality for an item that’s almost £90. Messaged customer support & got barely an apology just got told to send them back. Didn’t even say they’d send me the item again in better condition.
It’s a shame for such a new brand to be this terrible at customer service. Will not purchase again.