Great service, great prices, reward scheme and next day delivery, tip top online shopping
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Review summary
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I tried to use my customer reward,it doesn't send me code, don't return several emails or answer phone,I don't know if still in business or bankrupt ,so can't buy from them even though website looks o... See more
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I ordered winter jacket...Rab Men's Nebitron Pro jacket on 13th September. My husband had been looking for jacket online and discovered Trekkitt.... I am often sceptical about online purchases from... See more
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I wish I could give trekitt 10 stars as they deserve them. Website is great, stock levels are good, prices are very competitive and delivery with wonderful DPD next day is simply the icing on the ou... See more
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Company details
Written by the company
At Trekitt, we believe that life is best lived outdoors. Whether you’re planning a weekend hike, a multi-day trek, or simply exploring your local green spaces, we provide the gear, advice, and service to make your adventures unforgettable. From high-performance clothing and backpacks to sleeping bags, tents, and footwear, we carefully curate products from the world’s leading outdoor brands to ensure quality, durability, and comfort. Our team isn’t just passionate about the outdoors—we live it. We test products in real conditions, so you can trust that what you buy from us will perform when you need it most. Beyond gear, we’re committed to providing exceptional customer service. Whether it’s helping you select the right tent, advising on fit, or guiding you through returns and exchanges, we aim to make every interaction seamless and personal. At Trekitt, we also know that great adventures shouldn’t break the bank. That’s why we strive to offer competitive prices without compromising on quality. We’re constantly updating our range, exploring new innovations, and learning from our customers so that every purchase supports your next great journey. From the casual day-tripper to the seasoned explorer, Trekitt is here to equip, inspire, and support you every step of the way.
Contact info
United Kingdom
- 01432 263 335
- support@trekitt.co.uk
- www.trekitt.co.uk
4.1
Great
298 reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 2 weeks
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Very bad customer service.
**updated. They are blaming DPD for the late delivery,
They are blaming me for the late refund
They did not refund me the full amount
They should take accountability, this company is a disgrace.
I ordered an osprey backpack Thursday, and paid for Saturday delivery.
Their website said this was confirmed but after placing the order the email confirmation said the delivery would be Monday.
I emailed them to query this and was told all orders placed on Thursday will be processed Friday and delivered Monday despite paying £14 for Saturday delivery.
I rang them and was told that this was a mistake and my order will be delivered Saturday as I paid extra for the delivery date. He personally assured me that he would speak with the relevant person to make sure the delivery went out on time.
24 hours later and I received an email from DPD stating the backpack was in its way to them and would be delivered Monday.
I emailed trekitt to query this, with no reply so I called and was completely ignored.
Today is Saturday and DPD are still saying it's going to be Monday delivery and now trekitt are closed so I can't speak with them about this.
All in all their customer service is none existent with two of their members of staff blatantly lying to me, so I would recommend you avoid this company at all cost.
On a side note, This backpack was ordered at the extra for a quicker delivery slot was paid because I have a trip away planned, I did communicate this with them but clearly they just want money and didn't care.
Now I have to make alternative arrangements for my trip so I'll be requesting a full refund and I'll update this review with their reply.
Order number #830399
May 16, 2026
Unprompted review
Reply from Trekitt
Hi Ady,
Thank you for taking the time to leave your review.
Firstly, I'd like to apologise for the error with your order. Having reviewed the case, I can confirm that a mistake was made when the parcel was dispatched, resulting in a standard weekday service being used instead of the Saturday delivery service that you had paid for.
I completely understand your frustration, particularly as you had contacted us beforehand to explain that the delivery date was important due to an upcoming trip.
While we refunded the delivery charge as soon as the issue became apparent and arranged a free return when you advised that you no longer required the backpack, we appreciate that this did not change the inconvenience caused by the order arriving later than expected.
I would also like to clarify that the delay in processing the final refund was due to comments made during your conversations with our team indicating that you may raise a chargeback with your card provider. In these circumstances, we are unable to process a refund until we receive written confirmation that a chargeback has not already been initiated, as issuing both a refund and a chargeback could result in a duplicate payment being made. Once you confirmed in writing that no chargeback had been raised, we immediately proceeded with the remaining refund.
Following the return of the item, a full refund has now been issued, including the return postage charge, ensuring that you were not left out of pocket as a result of our mistake.
We are sorry that this experience fell below the standard of service we aim to provide and appreciate you bringing it to our attention.
Kind regards,
Jacob
Head of Customer Experience
Warranty Claim
I had an issue with a pair of boots which I purchased nearly 2 years ago and Trekitt were quick to confirm they were covered under warranty and ultimately offered me a credit note to the original value of the boots. Managed to find an excellent replacement walking boot on their site ( La Sportiva TX5 which are lovely boots ) which were heavily discounted. Very happy with the service and outcome, will definitely buy from Trekitt again.
April 18, 2026
Unprompted review
Reply from Trekitt
Thank you for the lovely review, Andy.
I’m really glad we were able to get this sorted for you and that you managed to grab a pair of TX5s as a replacement too, such a great boot.
We know how frustrating footwear issues can be, so it’s great to hear you were happy with how everything was handled. Thanks again for taking the time to leave a review and for your continued support, it means a lot to us.
Wishing you plenty of great days out in the new boots!
£10 to return
Returned a Patagonia jacket that was around a fiver to ship, they took around £10 to return it 😅
Avoid if you want flexibility/to pay a fair price to return 😅
April 23, 2026
Unprompted review
Reply from Trekitt
Thank you for your review.
Our standard DPD returns portal charge is £5, not £10. A £10 deduction would typically only apply in situations where a parcel was not collected from a DPD Pickup Shop or where DPD was instructed to return the parcel back to us, as outlined in our Terms & Conditions.
Unfortunately, I have been unable to locate an order, return, or customer account that matches the information provided in this review, so I am unable to verify what charge was made or why.
Please feel free to contact us at support@trekitt.co.uk with your order number and return details. We would be more than happy to investigate this further, clarify any charges that have been applied, and correct anything if an error has been made.
Kind regards,
Jacob
Head of Customer Experience
Great Support
I had an issue with a product and dealt with Rebecca at Customer Support. She was very helpful and understanding. She quickly resolved the issue and the return process was easy to follow with great tracking..
For me the mark of a good retailer is the ability to resolve issues swiftly and painlessly - Trekitt did that
April 14, 2026
Unprompted review
Reply from Trekitt
Thanks for the review, we really appreciate you taking the time.
Great to hear Rebecca was able to get everything sorted quickly and make the process nice and straightforward. We’ll pass this on to her, it’ll mean a lot.
Thanks again,
Team Trekitt
Merging accounts
I recently realised I had two accounts with Trekitt & the one I wasn’t using had £15 of reward points showing.
I contacted customer services to ask if the accounts could be merged & the rewards transferred to the one I currently use.
My request was at the weekend & I received an automated message to say they were closed & would deal with it on Monday.
First thing on Monday, Rebecca emailed me to say the request had been actioned & the rewards funds moved across. There were a few more emails back & forth as the process hadn’t worked & Rebecca replied very quickly explaining the issue & solution she needed to do to resolve it.
The whole process was very easy & Rebecca was very efficient & friendly.
I’ve bought a lot of outdoor kit from Trekitt & can highly recommend them for stock availability, delivery & customer service.
April 13, 2026
Unprompted review
Reply from Trekitt
Thanks for taking the time to leave such a detailed review.
Glad we could get that sorted for you, and fair play for spotting the reward points on the second account. I’ll pass this on to Rebecca, she’ll really appreciate the mention.
Thanks again for your continued support, it means a lot.
Team Trekitt
Terrible support
Brought a Mountain Equipment top from the shop in Hereford and noticed after a very short period that the stitching under the arms was coming away. Reported this to the shop via their Warranty Dept, waited ages for a update to say they would get it repaired ?? it wasn't more then a few months old and word a few times. They expect to repair rather then exchange or also to add a 4 week wait. I refused and they then completely ignored me - worst customer service I have had ever received. Won't be using these chain again.
March 24, 2026
Unprompted review
Reply from Trekitt
Hi Mark,
We’re really sorry to read this and that you feel let down by the experience.
Looking at your case, you first contacted us on 23rd March and we responded the following morning. Once you’d sent the photos through, we reviewed these the same day and had guidance back from Mountain Equipment within two days, arranging a free return for inspection on 26th March.
Based on the photos, the brand advised the fleece could be repaired under warranty and asked to inspect it in person before confirming a final outcome. This is their standard process, even for newer items. We also aim to repair products wherever possible as part of our commitment to sustainability and reducing unnecessary waste.
A free returns option was provided to progress this, which remains available should you wish to continue with the warranty process.
Kind regards,
Trekitt Team
Faultless
These guys are first class. I’ve purchased from them twice now and on both occasion's, I cannot fault them. Last time was Friday morning and the goods were with me less than 24 hours later - that’s incredible for free delivery. The goods are fab and the delivery and customer care exceptional.There must be a brilliant team there! Thank you!
March 27, 2026
Unprompted review
Reply from Trekitt
Thanks for the review, we really appreciate you taking the time.
Great to hear everything arrived so quickly and that you’ve been happy both times you’ve ordered. We’ll pass this on to the team, it’ll mean a lot to them.
Thanks again,
Team Trekitt
I tried to use my customer reward,it…
I tried to use my customer reward,it doesn't send me code, don't return several emails or answer phone,I don't know if still in business or bankrupt ,so can't buy from them even though website looks ok,I now buy from website that reply to emails and better customer service ,resolved, still can't used customer rewards but can call customer services that can resolve problem, they know there is a fault with their website.
January 1, 2026
Unprompted review
Reply from Trekitt
Hi Robert, I’ve taken a look into this and can see your email was replied to within a couple of hours on March 5th, so it may be worth checking your spam or junk folder in case this was missed.
Your call also came through on a Saturday, when our customer service team aren’t in the office. Our phone lines are open Monday to Friday, which is when we’re available to assist over the phone.
We’re very much up and running as normal. If you’re still having trouble with your reward code, just drop us another message and we’ll get it sorted for you.
I was charged for delivery despite the…
I was charged for delivery despite the website claiming free delivery for orders over £65. Customer service falsely claimed that this is because I live in Highlands and Islands and then shut the case leaving me unable to engage further. I won't be using again due to poor customer care.
March 12, 2026
Unprompted review
Reply from Trekitt
Thank you for your review.
Due to your location being classed as Highlands by DPD, free delivery is offered on our 2 working day service. At checkout, you selected the express 1 working day delivery option, which carries an additional charge.
After you contacted us, we reviewed this and issued a refund for the delivery fee as a gesture of goodwill.
Kind regards,
Trekitt Customer Experience Team
Excellent staff service, website and products.
Your service has been excellent, and I would not hesitate to recommend Trekitt.
Your website is clear and informative. Your ordering, returns service and refunding are all very simple and very prompt.
I always try not to return products as I realise this must be a big cost and inconvenience to the retailer. However it is important to me, when I do, that you have a good return and refund policy. I was very impressed.
March 10, 2026
Unprompted review
Reply from Trekitt
Thank you very much for taking the time to leave such a kind review.
We’re really pleased to hear you’ve had a great experience with both our team and the website. It’s also great to hear that the ordering and returns process has worked smoothly for you.
Thank you again for recommending Trekitt, it really means a lot to the team.
Cheers,
Team Trekitt.
Excellent customer service
Excellent customer service, great prices
February 25, 2026
Unprompted review
Reply from Trekitt
We are really pleased to hear that you found our customer service excellent and our prices competitive. That is exactly what we aim for, so it is great to know it came across in your experience.
Cheers,
Team Trekitt.
Non existent customer service
Non existent customer service, you don't reply to emails for days to deal with real customer issues, but still manage to post plenty on social media Facebook, Instagram etc in the last 24 hrs?? Your allocation of staff and priorities should be to deal with your actual costumers first, surely!
The order was supposedly dispatched Monday on a next day delivery according to your email, now five days later, no package, no update from you or your courier and no reply to my email from days ago?
Can your service get any more patheticly nonexistant?
Responding to your reply
What are you on about? Blah blah blah blah, bottom line you did not despatch the item when you were meant to, I received an emailed that it had been despatched on time, you did not inform me of any delay with the order at any point until after I emailed you, and now your making excuses about when I contacted you? I should not of had to contact you! If there is any problem with the delivery, why was I not informed! Deflecting costumer service BS at its finest!!
February 14, 2026
Unprompted review
Reply from Trekitt
We’re sorry to read that you feel this way.
We can see your email came through at midday on Thursday, and you received our automatic reply confirming that a member of the team would respond within two working days. That particular week we were reduced on staffing, and as our Customer Experience team works Monday to Friday, your email was responded to on Monday, as we do not operate over the weekend.
We also note that this review was posted on Saturday, which was less than two working days after your original email.
We do aim to respond within 12 hours during the working week. However, during peak periods it can take up to two working days, which is why this is outlined in our automatic acknowledgement.
Your query has now been responded to, and we hope the update provided on Monday has clarified the situation. We’re sorry again that this experience left you frustrated.
Fast shipping but packing should be better.
Fast shipping, but packaging should be better.
I bought a helmet, and it was delivered in a paper bag.
A helmet, that meant to help you from an impact, to potentially save life was sent to me in a paper bag. It could have been dropped to tarmac or bumped and roughly handled by delivery company. Packaging should be better for things like helmet.
February 12, 2026
Unprompted review
Reply from Trekitt
Thank you for your feedback. All of our helmets should be sent out with sufficient protective packaging, so I am sorry that on this occasion yours was not. That is not how we intend these items to leave us.
We will be speaking with the team to ensure the correct packaging process is being followed consistently.
If the helmet is unused and you would prefer a replacement for peace of mind, please contact us directly and we will arrange this for you.
I do apologise for this,
Team Trekitt.
Great Experience!
Placed my first order for walking shoes with Trekitt on Sat. Shoes arrived today, well packaged and looking great. Delivery was via DPD, another plus from me.
Great communication and excellent prices. I wouldn’t hesitate to recommend or shop here again. Fantastic experience!
February 10, 2026
Unprompted review
Reply from Trekitt
Thanks for taking the time to leave this.
Glad to hear your first order went smoothly and the shoes arrived quickly and well packed. Good to know the delivery and communication hit the mark too.
We appreciate the recommendation and hope to help again soon.
Team Trekitt.
I had a query on a past order which I…
I had a query on a past order which I needed to get details of. Molly was very helpful and in my view went over and above. Much appreciated.
February 4, 2026
Unprompted review
Reply from Trekitt
Thank you for taking the time to leave this review.
I’m really pleased to hear that Molly was able to help with your query and went above and beyond to get you the details you needed. I’ll make sure your feedback is passed on to her.
We really appreciate your support.
Cheers,
Team Trekitt.
Incredible service and top value.
Bought 2 Fjallraven bags. The best price I could find by far. Both delivered to me the next day. Incredible service and top value.
February 4, 2026
Unprompted review
Reply from Trekitt
Thank you for your lovely review, Lisa.
We’re really pleased you found great value on the Fjällräven bags and that they arrived with you so quickly. Your feedback means a lot to the team.
Thanks,
Team Trekitt
Great, reliable company
Ordered so many things from this company over the years.
Always good quality and fast delivery. Usually great sale prices if you know what you're looking for.
Recommend!
February 3, 2026
Unprompted review
Reply from Trekitt
Hi Emma!
Thank you so much for your continued support and for taking the time to leave this review.
It really means a lot to hear that you’ve been ordering from us over the years and can rely on us for quality kit and fast delivery. We’re glad you’ve been able to make the most of our sale prices too.
Thanks again for the recommendation. We really do appreciate your loyalty and look forward to helping you with many more orders in the future.
Thanks,
Team Trekitt.
The holy trinity of business:
The holy trinity of business:
Great prices, fast delivery and excellent customer service.
January 26, 2026
Unprompted review
Reply from Trekitt
That’s a trio we’ll happily take!
Thanks for the kind words. We’re really pleased everything hit the mark for you.
We appreciate you taking the time to share this.
Team Trekitt.
Excellent Company
I ordered a Women’s RAB parka and I’m over the moon with it! Competitive price. Next day delivery with no postage charge.
Very pleased and will definitely use Trekitt again. Thank you! ☺️
January 31, 2026
Unprompted review
Reply from Trekitt
Hi Emma!
We’re really happy to hear you’re over the moon with your Rab parka and that everything arrived quickly and smoothly. It’s great to know the pricing and free next day delivery made a difference too.
Thanks again for choosing Trekitt. We really appreciate the support and would love to help again whenever you need your next bit of kit ☺️
Cheers,
Team Trekitt
Outstanding service and product
Really excellent service and speedy delivery from Trekitt.
I ordered the Osprey Sojourn Shuttle 130L bag that will be fantastic on my trips to the cold regions where a lot of gear is needed.
The price at Trekitt as very good, as were the on-line reviews of their service and so I decided to order for the first time.
The item was delivered the next day by DPD and I'm delighted with it.
January 27, 2026
Unprompted review
Reply from Trekitt
We’re really pleased to hear you had a great first experience with us and that the Osprey Sojourn Shuttle 130L has arrived quickly and is just what you need for those cold region trips. It’s a brilliant piece of kit when you’re carrying a lot of gear.
Thanks again for choosing Trekitt and for your kind words about our service. We hope the bag serves you well on many adventures to come. If you need any advice or help in the future, please do get in touch.
Cheers,
The Trekitt Team
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