Great service, great prices, reward scheme and next day delivery, tip top online shopping
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Review summary
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What people talk about most
Reviews shaping this summary
I tried to use my customer reward,it doesn't send me code, don't return several emails or answer phone,I don't know if still in business or bankrupt ,so can't buy from them even though website looks o... See more
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I ordered winter jacket...Rab Men's Nebitron Pro jacket on 13th September. My husband had been looking for jacket online and discovered Trekkitt.... I am often sceptical about online purchases from... See more
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I wish I could give trekitt 10 stars as they deserve them. Website is great, stock levels are good, prices are very competitive and delivery with wonderful DPD next day is simply the icing on the ou... See more
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Company details
Written by the company
At Trekitt, we believe that life is best lived outdoors. Whether you’re planning a weekend hike, a multi-day trek, or simply exploring your local green spaces, we provide the gear, advice, and service to make your adventures unforgettable. From high-performance clothing and backpacks to sleeping bags, tents, and footwear, we carefully curate products from the world’s leading outdoor brands to ensure quality, durability, and comfort. Our team isn’t just passionate about the outdoors—we live it. We test products in real conditions, so you can trust that what you buy from us will perform when you need it most. Beyond gear, we’re committed to providing exceptional customer service. Whether it’s helping you select the right tent, advising on fit, or guiding you through returns and exchanges, we aim to make every interaction seamless and personal. At Trekitt, we also know that great adventures shouldn’t break the bank. That’s why we strive to offer competitive prices without compromising on quality. We’re constantly updating our range, exploring new innovations, and learning from our customers so that every purchase supports your next great journey. From the casual day-tripper to the seasoned explorer, Trekitt is here to equip, inspire, and support you every step of the way.
Contact info
United Kingdom
- 01432 263 335
- support@trekitt.co.uk
- www.trekitt.co.uk
4.1
Great
298 reviews
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Replied to 100% of negative reviews
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Excellent
First order with Trekitt.... They had a huge discount on Fjallraven backpack that I wanted (I wasn't fussed about colour). Ordering process was easy and arrived quickly.... Ordered late afternoon on a Tuesday and arrived with me on Thursday morning. Excellent service and would definitely order from Trekitt again.
January 20, 2026
Unprompted review
Reply from Trekitt
Thank you for sharing your feedback with us.
We are glad to hear your first experience with Trekitt was a positive one and that you were able to take advantage of a great deal on the Fjallraven backpack. It is always nice to know the ordering process was clear and that delivery arrived quickly.
Thanks again for choosing Trekitt, and we hope to see you back again soon.
The Trekitt Team
Great prices and items, good delivery options!
I started ordering from Trekkit last year and have found the process very easy and smooth. I can order to be picked up at my local DPD collection point which is great. Prices are competitive with both sale and promotions. I also like the rewards program they offer, although I have not yet used my points yet - saving them up at the moment.
Have managed to get some great bits of kit at good prices, including a Fjallraven fleece and a Black Diamond sun hoodie which was amazing on a three week trip, practically lived in it!
As another reviewer posted, I enjoy watching Trekkit's YouTube channel, would recommend. Great mixture of technical infomation presented in an simple and engaging way.
Will definitely order again soon, thanks Trekkit!
January 13, 2026
Unprompted review
Reply from Trekitt
Thank you for taking the time to leave such a great review.
We are really pleased to hear you have found the ordering process easy and that using a local DPD collection point works well for you. It is also great to know you have been happy with our pricing, promotions and rewards programme, saving those points up is never a bad idea.
It sounds like you have put some brilliant kit to good use as well, especially the Black Diamond sun hoodie on your trip. We are also glad you enjoy our YouTube channel and find it helpful and easy to follow.
Thank you again for your support and we look forward to your next order.
Cheers,
The Trekitt Team
Reeking of indifference
I selected and paid for next-day delivery when ordering from Trekitt, but due a glitch on their website, my order was processed as a 3-5 day service, which I only noticed after checkout.
As the trousers were urgently needed for an overseas trip, I contacted customer services straight away.
First response said ‘nobody else had had this experience’ re not getting next day service when clicking on relevant button on their website, thus rendering my experience ‘invalid or inaccurate’.
Second response was equally unhelpful and non-committal, offering no real solution other than returning the item if it arrived late — or not at all.
The lack of accountability and indifference I experienced from this company’s customer service team means I won’t be ordering from this company again.
January 12, 2026
Unprompted review
Reply from Trekitt
Thank you for taking the time to share your experience.
We are sorry that this situation caused frustration, especially with the order being time sensitive for an overseas trip. We completely understand how important next day delivery can be in that scenario.
To clarify, delivery services can only be selected during checkout. Once an order has been placed and dispatched, we are unfortunately unable to change the shipping method. By the time you got in touch with us, the item had already left our warehouse, which limited the options available to our team at that point.
Our customer service team is always here to help and to work through issues where possible. They do their best to investigate and offer solutions within the options available, but it can be difficult to fully resolve a problem if a conversation is cut short. We always aim for calm, two way communication so we can reach the best possible outcome together.
I am sorry that your experience with us did not meet the standard you expected on this occasion.
Fantastic Experience, highly recommended
Would just like to let everyone know about the fantastic service I have received with treckitt.co.uk.
I received confirmation for my order (Rab Hoody) 1225hrs yesterday, I opted for next day delivery option for £4.99, at 1254hrs I received an email from the warehouse with the invoice and at 1302hrs-less than 40 mins from ordering I was informed by email that the item was on its way.
This morning I received the item which I am extremely happy with. Thanks to Trekitt for a a super efficient service, larger retail companies should take note and I will be highly recommending Trekii to friends and family, and will definitely be using Trekitt in the future.
January 9, 2026
Unprompted review
Reply from Trekitt
Thank you very much for taking the time to leave such a thoughtful review.
We are really glad to hear how smoothly your order went and that your Rab Hoody arrived quickly with next day delivery. It is great to know the speed of dispatch and the updates from our warehouse made a good impression.
Thank you for the kind recommendation and for choosing Trekitt. We look forward to helping you again in the future.
Cheers,
The Trekitt Team
Best outdoor gear shop, with online to match
I’ve been an online customer of Trekitt for a number of years -they’re a fantastic company to deal with.
They stock great brands at fantastic prices and delivery is quick and hassle free. I’d love to visit their bricks & mortar store in Hereford, but I’m on the other side of the country. They have a YouTube channel where they demonstrate outdoor gear and I find these excellent buying guides. There’s no click bait, no ‘must haves’ , just down to Earth solid advice on best uses and fit of clothing / sizing.
Buy with confidence from Trekitt, they’re a trusted and much needed honest outdoor store.
January 5, 2026
Unprompted review
Reply from Trekitt
It’s great to hear you have had such good experiences with us over the years. We put a lot of care into the brands we stock, keeping prices fair, and making sure orders arrive quickly and without fuss, so it’s lovely to know that comes across.
We are also really pleased you enjoy the YouTube videos. The aim has always been to share honest, down to earth advice that actually helps people choose the right kit, without any hype or pressure, so your comments there are especially appreciated.
If you ever find yourself over this way, please do pop into the Hereford shop. Until then, we will keep looking after you online.
Cheers,
Team Trekitt
Top notch products and service
Top notch products and service. I accidentally chose the wrong shipping option for an item and Jacob in customer service rectified it first thing. I received my item in time for Christmas and am so grateful. Trekitt will be my first choice for future purchases.
December 16, 2025
Unprompted review
Reply from Trekitt
I am really glad we could get the shipping sorted quickly for you and that your order arrived in time for Christmas. It is great to hear you were happy with both the service and the product.
We look forward to helping you again in the future.
Cheers
The Trekitt Team
First class!
Have bought two pairs of Scarpa boots, two Rab jackets and a Montane hat from here, prices were competitive, delivery was super fast and when I had a query they took time to explain things promptly. I was very pleasantly surprised as I hadnt heard of the company before, but I would definitely recommend and purchase from again.
November 1, 2025
Unprompted review
Reply from Trekitt
Thank you so much for the lovely review.
We are really glad to hear you have had such a positive experience with us, from the pricing and speedy delivery to the time taken to help with your query. It is always especially nice to hear this from someone discovering us for the first time.
Thank you for choosing to shop with us and for the recommendation. We would be delighted to help you again anytime you need some new kit.
Cheers
The Trekitt Team
Brilliant customer service
Great service both online and in-store. I have really awkward wide feet and have come away with a great pair of Meindl walking shoes after a trying on several possible pairs during a booked 1x1 fitting.
December 4, 2025
Unprompted review
Reply from Trekitt
Thank you so much for taking the time to leave this review. We are really glad to hear you had a great experience both online and in store. Finding the right fit can be a bit of a journey, especially with wider feet, so it is brilliant to know the one to one fitting helped you land on a pair of Meindl shoes that feel just right.
If you ever need anything else or want to try a few more options in the future, we would love to help again.
Cheers,
Team Trekitt
Bought a jacket from Trekkit last week
Bought a jacket from Trekkit last week, arrived promptly, but sadly it was too small and I missed out on the sale window to order another. The return process is easy with only a simple form to fill.
The only thing I'd change is I would like it if they could do a web return form rather than a paper form, just to save on admin and be more environmentally friendly.
Great website, quick service. As with any online purchase I'd recommend ordering a couple of sizes, sadly I didn't!
November 22, 2025
Unprompted review
Reply from Trekitt
Hi Olly,
Thanks so much for taking the time to leave a review. We are really glad your jacket arrived quickly and that the return process was nice and easy, even though the size was not quite right.
We appreciate your suggestion about having an online return form. It is something we have been looking into, and feedback like yours helps us push it forward.
Thanks again for the kind words. If you ever want any sizing advice before ordering next time, just let us know, we are always happy to help.
Cheers,
Team Trekitt
Excellent Service from this fabulous…
Excellent Service from this fabulous shop. Very good coomunication, very fast delivery and excellent products at very good prices. Would have no hesitation in recommending .
November 14, 2025
Unprompted review
Reply from Trekitt
It is really great to hear that you had such a positive experience with us, from the communication to the delivery and the products themselves. We always aim to make things as smooth and easy as possible, so feedback like this genuinely means a lot.
Thank you for recommending us. We really do appreciate it and hope to help you again soon.
Cheers
Team Trekitt
Simple to order and return items
Simple to order items. Pricing compares very well with other suppliers. Returns policy good, and returning items is straightforward. Refund appeared in my account quickly.
Customer service were really good-prompt replies to my enquiries and kept me up to date with the process
November 20, 2025
Unprompted review
Reply from Trekitt
Thank you so much for taking the time to leave this review.
It is really great to hear that everything felt simple and straightforward. I am especially glad the team were able to keep you updated and respond promptly when you needed us. That means a lot.
Thank you again for choosing us. We really do appreciate your support and hope to look after you again soon.
Cheers
Team Trekitt
Missing order
I had an issue with an order which was a courier issue ... even so I had a very quick response from Joel. He looked into it straight away communicating every step. Although the issue was down to the courier he went ahead to offer me an option of resolutions to the problem. Communication was fantastic, real friendly helpful customer service from start to end. A human being ! Honestly this time of year is manic with parcels /delivery yet my case was handled with patience and empathy to the situation. I find good customer service rare these days and am grateful that Joel picked up my email 😁
November 13, 2025
Unprompted review
Reply from Trekitt
We are really grateful that you took the time to share your experience. I am very sorry that you had trouble with your delivery, especially at this time of year when things can get a bit chaotic with the couriers.
It is great to hear that Joel was able to step in, keep you updated, and offer clear options to get things sorted. He genuinely cares about looking after our customers, so he will be delighted to know his support made such a difference.
Friendly, human customer service is exactly what we aim for, and it means a lot that this came across in your experience.
If you have any further questions please do get in touch.
Cheers,
Team Trekitt
Fantastic company
Fantastic company. It’s important we support independent stores and I’m so happy I chose this one.
The product choices are great, as are the prices, but it’s the service that matters. I chose next day delivery and unfortunately Royal Mail didn’t deliver on their end and caused more than one issue.
Thanks to Molly at Trekitt everything was resolved and the product eventually arrived. Things happen, it’s how you deal with it and Molly and the team couldn’t have done more to sort a problem that wasn’t of their making. First class company with first class, personable and professional service!
November 11, 2025
Unprompted review
Reply from Trekitt
We really appreciate you taking the time to share your experience, and we are so pleased you chose to shop with us. While we put a lot of care into our product range and pricing, it is the level of service that matters most to us, so your feedback genuinely means a lot.
I am very sorry that Royal Mail caused a few delays and complications, but I am delighted to hear that Molly was able to step in and get everything back on track for you. She takes a huge amount of pride in looking after our customers, and she will be very happy to know her efforts made such a positive difference.
Thank you again for your kind words.
Cheers,
Team Trekitt
Purchased a HydroFlask Serpentine…
Purchased a HydroFlask Serpentine edition Wide Mouth, paid for next day delivery but it never arrived and they were kind enough to reimburse the next day delivery service I paid. Product well packaged. Would recommend and purchase from them again
November 3, 2025
Unprompted review
Reply from Trekitt
We are sorry your next day delivery did not arrive as expected but really appreciate your understanding. It is great to hear that you are happy with your HydroFlask and that it arrived well packaged. We are grateful for your recommendation and look forward to helping again in the future.
If you have any further questions, please do get in touch.
Cheers,
Team Trekitt
Great customer service
Customer service was very helpful. Molly took the time to measure and compare two jacket sizes for me. Even though I had to return the item due to sizing, I had a pleasant experience with Trekkit, thanks to their excellent customer service. Thank you, Molly!
November 4, 2025
Unprompted review
Reply from Trekitt
We are delighted to hear that Molly was able to help and that you had such a positive experience, even though the sizing was not quite right this time. We will be sure to pass your kind words on to her.
If you have any further questions, please do get in touch.
Cheers,
Team Trekitt
Willing and helpful staff
Having emailed Trekkit to see about stock availability, Molly was more than helpful and happy to transfer stock in for me to try sizes.
After just having a knee replacement I didn’t want a wasted trip into Hereford, I was able to go in, try on and purchase the perfect fit Rab trousers with ease. The help I received was very much appreciated.
November 5, 2025
Unprompted review
Reply from Trekitt
We are so happy to hear that Molly was able to help and make things easier for you after your knee replacement. It is great to know the visit went smoothly and that you found the perfect pair of Rab trousers. We really appreciate you taking the time to share your experience.
Cheers,
Team Trekitt
Great Service
Fantastic stock, great prices and a very helpful support.
November 4, 2025
Unprompted review
Reply from Trekitt
We are really pleased to hear that you are happy with our range, prices and support. It means a lot to know our service has made a positive impression.
Cheers,
Team Trekitt
Helpful
Helpful, helpful, helpful. Web users need to watch out for the occasional glitch when Apple devices won’t communicate - in which case use another device or call Trekkit. Where you’ll find them very…….helpful.
November 3, 2025
Unprompted review
Reply from Trekitt
Thank you for your review. We really appreciate you sharing that, and you are absolutely right that Apple devices can be a bit temperamental at times. We are always just a call away if anything like that happens again, and it is great to hear you found the team so helpful.
If you have any further questions, please do get in touch.
Cheers,
Team Trekitt
Great service and amazing deal on new sleeping bag
Next day postage, my rab down sleeping bag was posted in its storage cube meaning it wasn’t compressed which I am very grateful for
November 5, 2025
Unprompted review
Reply from Trekitt
Thank you for your review, Sam. We’re really pleased to hear that your Rab sleeping bag arrived quickly and was sent in its storage cube. We always store and ship down bags uncompressed to protect the loft and ensure the best performance.
Cheers,
Team Trekitt
Excellent price for a Mountain…
Excellent price for a Mountain Equipment down jacket. My order was fulfilled speedily and arrived in perfect condition via Royal Mail in 48 hours. Excellent service and will definitely go to Trekkit again when I need outdoor equipment. Thank you.
November 1, 2025
Unprompted review
Reply from Trekitt
Thank you for taking the time to leave such a lovely review. It is great to hear that your jacket arrived quickly and that you were happy with both the service and the price. We are so glad everything went smoothly from start to finish.
We really appreciate your support and look forward to seeing you again when you are next in need of some new kit.
All the best,
The Trekitt Team
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