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TrendSpider Reviews 

808
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 488 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and friendly demeanor, often highlighting quick and effective responses. Many people found the customer service outstanding, noting the team's proactive assistance and dedication to resolving issues promptly. Reviewers appreciate the platform's rich features and the overall high quality of service provided, which significantly enhances their user experience. However, some customers also noted that the platform, while feature-rich, can be complex or not intuitive for newcomers. A few other people also felt that certain key features, such as scanners or AI alerts, did not work as expected or were not suitable for their specific advanced needs, and some found the video tutorials poorly made.

What people talk about most

Staff

People report positive experiences with staff, highlighting the team's responsiveness, helpfulness, and... See more

Customer service

Consumers consistently report positive experiences with customer service, highlighting their professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, with many praising the platform's powerful features,... See more

Response time

Reviewers mention positive feedback about response time, with many customers consistently praising the quick... See more

Service

Customers had positive experiences with service, often describing it as awesome, very helpful, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Trendspider is a great software. Auto-drawing trendlines from their Trends feature save time and remove bias from charting. Other features like Chart patterns and Candle Patterns are also invaluable.... See more

Rated 5 out of 5 stars

Trendspider is an amazing tool for investing. I have used it for four years and can't say enough good things about it. And they are constantly adding great new features to enhance your experience. Ad... See more

Rated 5 out of 5 stars

Only a trial now, but very much liking what I see. Lots of options on TS, but I have a feeling anything can be done and scanned for. I bumped into a few difficulties trying to set up my scanner, thoug... See more

Rated 5 out of 5 stars

I’ve been using Trendspider for over 5 years now. I can’t imagine buying or selling a stock, etf or crypto without this tool. I’m a long term “buy and hold” investor with swing trades mixed in and bet... See more


Company details

  1. Software Company

About TrendSpider

Written by the company

TrendSpider is the most comprehensive technical and investment research and analysis platform on the market, combining a wide range of enterprise-class capabilities in a single, unified platform.

Customers can view real-time data, perform automated analysis, scan the market, and backtest strategies effortlessly.

The platform is designed to meet the needs of both all investors - from retail traders to hedge fund portfolio managers and full time professional traders, offering powerful tools and features that were previously inaccessible or prohibitively expensive.

With TrendSpider, users can optimize their trading strategies and make more informed investment decisions with confidence.

Contact info

4.8

Excellent

TrustScore 5 out of 5

808 reviews

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Replied to 91% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(808)

491 reviews in the last 12 months

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Rated 5 out of 5 stars

Justin was prompt and helpful.

Justin was prompt and helpful.
I appreciate being able to have a responsive, intelligent person take on my issue. He quickly diagnosed the problem and took care of it. He was polite throughout the process.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

With TrendSpider - Little Help Goes Long Way!

With TrendSpider - Service is top notch and very helpful Imo. In my case, was unable to fully try out during the trial period and Justin (Customer Experience Team) - was happy to extend by a week. That true customer satisfaction journey! Thanks for allowing me some more time to check..

I have not yet decided fully, TrendSpider has plenty of options and cool features that will remove lots of charting setup efforts. Highly recommend for intermediate-seasoned traders!

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Great experience using this platform

Great experience using this platform, wide range of technical insights into stocks and shares. Would highly recommend. Justin helped myself when I needed information on my subscription package upgrade.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

tbh I've been losing money constantly…

tbh I've been losing money constantly only using black box stocks for alerts and then trying to chase bottoms when it sank even lower, even though I was positive! I thought trend spider was a little pricey so I tried to wing it.
well I finally broke down a couple weeks ago and decided I needed a change and let me tell you I've been making money since using the indicators to trade with..
not my best guesses! im a lifer now cause justin from trendspider reached out to me with a screaming deal on a yearly! I thought it was gonna be phone calls, setting up accounts, you know the usual pain in the arse lol, but nah man he took care of that all on his end and quickly. he was also patient with me cause I have a busy job. this guy needs a raise or bonus like pronto he just made you guys 700 bucks like nothing! and no we don't know each other from the streets and that's why I'm boosting him lol I'm just being straight up.
hella happy right now 💯🤘
thank you from California
see you next trading day!

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great Support!

I'm using TrendSpider for a while now, and it's a great everyday product for charting. The team is excellent and very responsive. I had a great experience with them today when I reached out to the team, and Justin responded quickly and solved my request. I highly recommend TrendSpider!

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

misunderstanding corrected

I had a misunderstanding regarding my initial call to get my trading methodology set up. Justin was very understanding and helped get me rescheduled and promised he would have a representative call me to ensure the meeting goes off without a hitch. This extra effort will likely mean the difference between me being a new satisfied client as opposed to a disappointed would be client of trend spider! Great job Justin

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

No other website has an english text to script code translator

The customer support is the best I have experienced, fantastic job guys. But one thing is great about TS that I have not seen commented on before. I am not a coder and I stumbled across the 'English text Script Editor'. It is on the Market Scanner page. You can use English text descriptions of each 'condition/filter' and separate the conditions by the word 'AND'. The English Text Editor translates your description into TS script code. Your descriptions can be very complex. Simple example: "Show stocks that have declined consecutively for last 3 days AND price is greater than $5 AND price is less than $20 AND avgvol(30) is > 1000000". Developing a scanner script is an iterative process making small changes at a time. Here is how I use the English Text Editor and test about 10 to 30 scanner iterations in about 2hours to get a finished scanner. I open my email to compose. I type out the English text scanner description in the email body. I have Trend Spider Market Screener page and my email as individual tabs on my browser. I copy my English text description (Control+ P) (this is now on your browser clipboard) ...open the TS tab and paste (Control+ P) the test description into the text editor box and hit Enter. The text editor turns my description into TS scanner code and runs the script. Once the results either show up or come up with no results (which I ignore), then you select 'universe of stocks' to scan; Nasdaq, NYSE, etc, which is in the dropdown directly above the scanner code. Then you delete the scanner code (no need to save as you have this on your email compose page). Now go back to the email compose and make iterative changes to repeat the cycle. The email compose page will always have the last scanner description. Save the current email compose page into your Draft folder when you are done or need a break to save the last iteration text description. Now you are ready to test symbols in a live market environment (without taking any entry position) to see of these setups perform how you are expecting. Continue the iteration process and test against real world market action until the scanner delivers what you want. Fastest and easiest way to build a scanner if you know what you want, without having to learn how to code. This Text Editor feature alone is worth the subscription!

April 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very good investing tool.

Justin always responds very quickly and is very helpful, the ai tool is very exclusive as it uses trendspiders database and not a third party mcp like morningstar, etc.

Charting, screening, backtesting, everything that is offered is very much worth it in my opinion.

I have been using this for over a year.

Thanks!

April 14, 2026
Unprompted review
Rated 5 out of 5 stars

Top Notch!

Justin and the TrendSpider team are quick to respond and go out of the way to make sure my request was met.

April 14, 2026
Unprompted review
Rated 1 out of 5 stars

Great concept but long way to go

Current functionality is quite basic.

April 14, 2026
Unprompted review
TrendSpider logo

Reply from TrendSpider

Jack, appreciate you taking the time to share this.

You’re right, we do have a lot of basic functionality. However, we also have advanced trading tools like the Strategy Tester, AI Strategy Lab, Scanner, Trading Bots, and more.

If you’re open to it, I’d love to understand what felt basic to you and what sort of advanced functionality you were hoping for. That context helps us prioritize what to improve next.

Happy to also show you a few areas of the platform that tend to deliver the most value if you decide to give it another shot. Send over your email or contact support and we can set something up.

Thanks!

Rated 5 out of 5 stars

I don’t write reviews often… but this…

I don’t write reviews often… but this one’s earned.

I recently started using TrendSpider and I’m honestly blown away. The platform itself is incredibly powerful. If you’re serious about trading, this is next-level software. The charting, automation, and tools they provide are on a completely different level than anything I’ve used before.

But what really stood out to me was the customer service.

I had a question late last night and got connected with Justin from their team. Within minutes, he not only answered my question—he went above and beyond to make sure I actually understood how to use the feature properly. No fluff, no runaround, just fast, clear, high-level support.

That combination is rare: elite product + elite support.

Most companies give you one or the other. TrendSpider delivers both.

If you’re on the fence… don’t be. This is the real deal.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Timely support

Anytime I've contacted TrendSpider the support has been terrific with all my questions. Justin's help today was fast and we got stuff done. Thanks!

April 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great Value

thanks to @jason for sorting out the best subscription package for my needs. I get everything I need without paying for the things I don't need

April 5, 2026
Unprompted review

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