Trendy Products Reviews 

401
TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

This company is a scam. I bought flashlights through teachabags in June. the payment went to make trendy limited. They gave me the run around for a month . Said my package was delivered in February... See more

Rated 1 out of 5 stars

I want to give them 0 star rating. It is a total scam. I ordered a Peter Millar Masters Golf shirt. It arrived 6 weeks after the email said it was "on it's way" in a mysterious black plastic bag wi... See more

Rated 1 out of 5 stars

Tracking info received from trendy home wear had malicious malware attached. Totally messed up my phone. Tracking provided was totally out of date chronological order. Tracking info didn't provi... See more

Rated 1 out of 5 stars

Trendy Select are scammers. Ordered and paid for LED light up basketball ring for my son in November 2019. Told it would be delivered within three weeks (Christmas). Never turned up, no credit, no... See more

Company details

  1. Furniture Store

Information provided by various external sources

Since 2007 we have sought to bring the very best stylish modern European furniture to our customers at affordable prices. We offer CAD designs on a number of customisable furniture ranges plus an interior design service. We deliver to the whole of the UK, Ireland and the Channel Islands.


Contact info

1.1

Bad

TrustScore 1 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.1

All reviews

(401)

8 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Furniture received was of good …

Furniture received was of good manufacture and appearance looks lovely in my home would recommend trendy products to my friends and family

February 2, 2018
Unprompted review
Trendy Products logo

Reply from Trendy Products

We are so pleased that the furniture looks lovely in your home.

Thank you so much for leaving us a 5* review and for recommending us, we hope to see you back at Trendy Products soon.

Rated 5 out of 5 stars

Fabulous service from start to finish & …

Fabulous service from start to finish & the comments I get from my tv stand are fantastic. Looks so expensive, extremely happy & will buy from you again & so will lots of my friends & family.

February 1, 2018
Unprompted review
Trendy Products logo

Reply from Trendy Products

Thank you for recommending us and your 5* review Lucy.

We are so pleased that you have such a great experience with us from start to finish, we will share your lovely comments with our customer relations team.

Rated 5 out of 5 stars

Great product

January 31, 2018
Unprompted review
Trendy Products logo

Reply from Trendy Products

Hi Amandeep,

We are so pleased you had a great product from us. Thank you for the 5* review.

Rated 5 out of 5 stars

Very impressed with the service and the …

Very impressed with the service and the quality of the product that we brought

January 30, 2018
Unprompted review
Trendy Products logo

Reply from Trendy Products

Hi Kirsty,

We are delighted that you love your new furniture. Thank you so much for your 5* review and we hope to see you at Trendy Products again soon.

Rated 5 out of 5 stars

Good value for money

Good value for money. Extremely pleased with both purchases.

Bit tricky to build, but that is probably the same with all self assembly furniture!

Well done Trendy Products!

January 29, 2018
Unprompted review
Trendy Products logo

Reply from Trendy Products

Hi Christine,

Thank you for your feedback and leaving us a 5* review, we are taking on board your feedback on the assembly and will be reviewing this. We are delighted you had a great experience with us.

Rated 4 out of 5 stars

V prompt confirmation of order

V prompt confirmation of order. Delivery info continually and helpfully updated and delivery was on time and efficient. Instructions for assembly were clear and shelving was quickly assembled and is sturdy.

January 26, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic product

Fantastic product. Love out Unit. Easy to Assemble. Everyone compliments it when they see it. Great Customer Service and would highly recomment Trendy Products.

January 26, 2018
Unprompted review
Trendy Products logo

Reply from Trendy Products

Thanks Suzanne for your kind words.

We are so pleased you love your unit and had such a great experience.

We hope to see you back at Trendy Products soon.

Rated 5 out of 5 stars

Trendy products

I would just like to say I’m very please with the products I bought, well packed and the instructions were easy to understand. I would recommend this company

January 26, 2018
Unprompted review
Trendy Products logo

Reply from Trendy Products

Thank you so much for your lovely feedback and 5* review. We are delighted you love your furniture and so happy you would recommend us.

Rated 5 out of 5 stars

Excellent company with superb products

We ordered a TV unit with a display cabinet and some shelves and I have to say that Trendy Products were a great company to deal with from the moment we started browsing their web-site. Their sales and customer service team were brilliant when we needed some advice and it was very easy to order with TP keeping us informed on delivery of the products. Brilliant furniture and would recommend to anyone. Well done TP.

January 16, 2018
Unprompted review
Trendy Products logo

Reply from Trendy Products

Hi Ian,

Thank you for your feedback we are so delighted that you love your TV unit and display cabinet!

Rated 1 out of 5 stars

Black Caty bookcase ordered on 14/11/17

Black Caty bookcase ordered on 14/11, website and order confirmation stated 'in stock and ready to go'.
- No further communication from Trendy Products.
- I had to chase for an update by email on 30/11
- Trendy Products Finally responded on 5/12 'my item has recently arrived with the delivery company, they should be getting in contact with you shortly to book your delivery'. 3 weeks after order placed for an item that was 'in stock and ready to go'.
- 8/12 email confirmation that delivery to take place 13/12. Delivery van alledgedly breaks down.
- Rescheduled for 18/12. Not on van, delivery note states 'WHITE CATY BOOKCASE'?!
- My follow up emails of 18 and 19/12 ignored.

I would suggest that this is significantly poor customer service. They have sat on my money with interest for over a month. Do not buy from this Company.

December 30, 2017
Unprompted review
Trendy Products logo

Reply from Trendy Products

Hi Phil,

Firstly I am sincerely sorry for the issues experienced. On the rare occasion that issues do happen we always aim to resolve these as quickly as possible. I can see that your refund was processed on the 21st December 2017.

I would like to discuss this further with yourself and see if there is anything we can do to improve your experience with us and also improve the service we provide. If you'd like to contact me directly my email is abigail@trendyproducts.co.uk I will also be trying to contact you.

Rated 4 out of 5 stars

Excellent customer service

Excellent customer service. Items we ordered are a lovely edition to our home. They arrived within the timeframe advised and were easy to assemble and look amazing. Would highly recommend this company. Thank you.

December 28, 2017
Unprompted review
Trendy Products logo

Reply from Trendy Products

Thank you for your review we are so delighted that you love your new furniture and had excellent customer service. We would have loved to have made this is a 5* review so please get in touch with us to discuss what we could have done to improve. My email is abigail@trendyproducts.co.uk

Rated 5 out of 5 stars

I was delighted with my purchase of a …

I was delighted with my purchase of a TV unit and coffee table. Solid, quality product and well worth what was paid. I recommend Trendy Products for home furniture.

December 27, 2017
Unprompted review
Trendy Products logo

Reply from Trendy Products

We are so pleased that you are delighted with your new living room furniture. Thank you for the recommendation and 5* review Colin.

Rated 5 out of 5 stars

I have been waiting ages to get the …

I have been waiting ages to get the chrome pebble rug and was delighted to find it at furniture Mind on SALE! I received it today and I’m in love! Who needs a designer bag when you can have a gorgeous designer rug! Absolutely love it!

December 21, 2017
Unprompted review
Trendy Products logo

Reply from Trendy Products

We are so pleased you love your pebble rug Jushna! Thank you for the 5* review.

Rated 5 out of 5 stars

Great product easy ordering and great …

Great product easy ordering and great prices

December 21, 2017
Unprompted review
Trendy Products logo

Reply from Trendy Products

Thank you for the 5* review Alan we are so please you love your product and found the website easy to use!

Rated 2 out of 5 stars

Lack of communication and information on order

I placed an order on 12 November and received concirmation the delivery would be 3-4 weeks. I called to change the delivery address 2 weeks after ordering and was advised that i would receive confirmation that the delivery address had been amended. Now the delivery date has come and gone with no communication on when the delivery is due or that the address has been amended. Very disappointed with the service and now looking to cancel the order on Monday if there is no confirmation of delivery.

December 16, 2017
Unprompted review
Rated 5 out of 5 stars

Delighted with the display cabinet

Delighted with the display cabinet. High quality product and coming pre assembled designed to be easily wall hung .Also well packaged and delivered within schedule . Has since drawn many favourable comments from friends and family .

December 11, 2017
Unprompted review
Trendy Products logo

Reply from Trendy Products

Thank you for your 5* review Derek we are so pleased that you love your display cabinet. Please do let us know if you need any more furniture we'll be delighted to help.

Rated 2 out of 5 stars

I changed my mind when I saw the 6 week …

I changed my mind when I saw the 6 week delivery time and requested a cancelation right away. I never received a reply to any of my emails or any confirmation of cancelation in my inbox, and of course no refund. After ringing customer services 4 times and being promised every time that on that particular day I will finally receive a confirmation, it has now been nearly 2 weeks and still no response.

I am having to request my refund through PayPal. Slow, inefficient and misinformative. Don't ever change your mind about a purchase as Trendy Products will make sure to drag things to no end.

November 30, 2017
Unprompted review
Trendy Products logo

Reply from Trendy Products

Hi Andreea,

I am sincerely sorry for the experience you had with us. This is not our usual standard of service and we will be looking into this further.

I have been trying to get in touch with you by phone to discuss this further and will be sending out an email to get more feedback from yourself.

I can see that your refund was processed on the 1st December 2017.

Abigail Johns
Team Manager

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look