Trendy Products Reviews 

Very good customer service. Always will help with any query. Delivery on time. Satisfied with products

I recently bought a Germania 3 door sideboard in gloss black and I'm highly delighted.
I have purchased and constructed a lot of flat packs in my time and when I unpacked the sideboard I knew it was a quality item. The parts and fixtures were good quality which made it so much easier to put together.
Everyone who has seen it has made favourable comments which doesn't surprise me because it really is a nice piece of furniture.
I am now on the lookout for further pieces from the same supplier to enhance my apartment.

Purchased the Connubia Calligaris T.V. Unit, from the showroom in Cardiff Bay, As soon as I entered the shop I was welcomed warmly by the knowledgeable staff who seen to my every need and advised me using the online catalogue which you can view on the screens in the showroom.

Well made product worth every penny and really sets my lounge off, will definitely be using Trendy Again, thank you for opening in Cardiff !!

Thank you Trendy Products, we received our Aleal living room furniture, the quality of the furniture is fantastic and the look is truly amazing in our newly decorated living room. I would like to personally thank Grace your interior designer for helping us professionally from the start with a visit to our home, then we visited your showroom in Cardiff Bay, this is when Grace starting to coordinate the colour schemes and advised us on selecting the right furniture/accessories to match. I would defiantly recommend this company to others for their professional approach and great selection of furniture at very competitive prices. Once again thank you and we will be back when we decide to update our bedroom furniture.

Terrible - please do not order from this company

I ordered my tv unit in November 2017, after long wait and several chases I received the goods at the end of January this year (6 week delivery timeline is certainly not followed).
The unit came damaged, several parts were chipped and broken. We sent the photographs immediately to the customer service rep and were promised a replacement on next shipment from Italy. Today I have received replacement parts that arrived in worse condition than original parts! Additionally the door that was attached to the unit started dropping which has proven a very poor quality of the furniture. I was asked to send pictures of hinges to investigate if they are the right ones for the unit! I sent the pictures 2 weeks ago and have heard nothing since.
I have requested the refund for this piece and still awaiting the response, the company is conveniently ignoring this part of my email! Will certainly be ringing them after Easter!!
There are loads of good online shops out there so if you can refrain yourself from ordering anything from trendy products!! By far the worst service I have had in a long time!

Shockingly terrible customer service. They simply do not acknowledge or reply to emails. Then on the odd occasion when they do reply, they claim not to have received any emails but at the same time also fail to answer the query.

Placed a 4 figure order on 28th February. They failed to acknowledge the order and the required specification of the products ordered, that were sent to them by email a number of times. Eventually 3 weeks after placing the order got fed up of their lack of response and requested a cancellation of the order 4 times by email. No response to any of the emails requesting cancellation. Would certainly not ever use again, even if they gave items away for free out of principle.

Average.

The furniture, apart from it being damaged, looks good and is very sturdy. The instructions were only half there, not fully complete and therefore some of the construction was not the easiest.
The customer service leaves a lot to be desired. Lead time 4-6 week, after hearing nothing, I chased. Was told it was on track and to wait further details. Almost at the 6 week point, I chased, oh yes it is delayed, it will be another week or so. it arrived into the country 8 weeks after order.
Booking of delivery was easy and they were a great delivery company.

The glass door was smashed on arrival, I contacted Trendy Products who said they would organise a replacement. Again, despite me telling them customers just want to be kept informed because they get frustrated hearing nothing for weeks on end, they are still very much lacking in communication skills. I appreciate that it is arriving from another country, but you can email customers and say we've nothing yet, but we will keep you informed.

So all in all, the product is good, the company I cannot recommend.

UPDATE: 19th April - After being called by Rufus and being promised that he would keep me up to date and informed on my replacement part, I have heard nothing further, I can chased them another 2 times since, but still nothing, therefore I have reduced the rating to a 2 star, their after sales replacement customer service is almost as bad as the pre-delivery customer service - non existent. Such a shame as the product itself is rather nice.

UPDATE: 14th June - So the saga continues. After waiting months for the replacement glass door, I was excited to get a text from the delivery company (sadly not Trendy products, they obviously didn't want to let me know it was finally here) the replacement door was finally due to arrive today, Yippee, or so I thought! I was wrong. My husband was in to receive the delivery and surprise, surprise, the glass door was in pieces, returned with the delivery company.
So I now have a unit, that I purchased in December and it is still not complete. For the amount of money spent, I am so, so disappointed with this.

First time buying from trendy product. I am really impressed by the quality. Much better than I expected. Happy customer.

The service I received was fantastic. The men that delivered and the fitters I can't rate highly enough. So helpful. The units were fitted perfectly and are stunning. Well worth the wait. I can't thank you enough.

We ordered a glass dining table in the middle of January and it was delivered yesterday, exactly as promised. We are absolutely delighted with the product, although it was a bit of a challenge to assemble due to the weight, definitely a two man job. Communication throughout has been superb and we would have no hesitation in recommending Trendy Products, in fact we have ordered further furniture from them already.

Having moved to the UK in November, we purchased a pair of pedestals (£760 each) on 16 November 2017. The lead time on the website says 4-5 weeks and in exceptional circumstances up to 8 weeks. We paid in full on the 16th of Nov and patiently waited for delivery. I had not received any communication by mid December and followed up as to when we might expect to receive these items. I received a standard reply that, as stated on our website "delivery is up to 8 weeks'. Well, firstly it is not stated as boldly as that on their website. It says 4-5 weeks and 8 weeks is indicated further down the page. Nonetheless we waited. I followed up again as I did not hear anything by early Jan. I was told that they were delayed and had not been received yet. I then went on to mention that we will be leaving the country and won't be back till March to receive these items. They agreed that once received, they would hold it for me until we are back to receive them. I followed up last week with trendy products to say that I will be in the UK on 7 March and would like to confirm delivery for this day. I received no reply, I sent a follow-up email and again received no reply. I then sent a 3rd email stating that I was not happy with the lack of response and I would like to confirm that these items can be delivered on 7 March as agreed previously. The reply I received was that this matter was been investigated and they would be in touch shortly. Yesterday I receive a reply that my pedestals have not been received from the supplier and that they are only expecting them to arrive on 15 March! We are only in the UK till 16 March before we leave again!
The problem I have with this company (and I will be lodging a complaint with ASA) is that they are 1. misleading customers with false lead times 2. their communication is poor and 3. they are sitting with full payment for more than 3 months in my case (interest that I could be earning had I kept this money in an interest-bearing acc). We furnished our place with mainly furniture from other major retailers with no delays experienced despite the Christmas period at the time. I would recommend that you do your research and find other retailers than risk having your items not delivered as promised.

I am very very impressed with the service and quality of the dining table and chairs i purchased from Trendy Products.. i was a bit sceptical about purchasing this on line with our seeing the quality or the actual product.. when it was delivered i have to say i was so so pleased with everything.. i havent hesitated and been on and done more purchases

Thank you everyone at Trendy Products

I bought a beautiful, framed, abstract picture which had been painted onto a mirror. A stunning and unusual piece which fits perfectly in our home.

Great service at a competitive price.

I found Trendy Products whilst looking for new display cabinets on the internet.
Having found what appeared to be a quality Italian product I decided to purchase.
The sales team were very friendly and courteous and my product was bought with a seamless transaction.
My product arrived and was delivered within 15 minutes of when they told me it would, and I was kept in the loop thru all stages.
I am very happy with the quality of the product, and although there was a slight error in one of the panels, this was dealt with great efficiency by Deborah who possesses a great after sale care to her customers.
I would or will be using Trendy products again !

I still haven’t received my item after ordering 16/11/17. Despite constant chasing, being promised and update and Then nothing. Firstly I get told 6 weeks, 8 in severe circumstances. Well we are on week 12 and now they have finally arrived in the country and despite being told once they arrive I can have them next day they now expect me to wait another week for delivery. So I can’t comment on the quality of the products but going by the quality of the service to date my expectations are very very low.

A fairly long lead time but the product was excellent - by far the best made and easy to put together flat pack I have ever had.

Guys
I purchased a wall bed unit and wardrobe from them it cost me 3k i thought i was buying quality at that price,i was under the impression that it would come part assembled.( two units then bolt together )NO it came in 27 boxes and would have to be assembled on site by there fitters.
I was shocked at the quality off the product would have been better going to IKEA honest.The fitters un packed and built the units where upon i had to have 6 panels replaced as they were all damaged.
The fitters installed internal shelfs that had a 20mm slope who does that for gods sake ?and to top it all they set the wardrobe flush with the bed that meant when the door went on it was 20mm proud that meant the unit was not flush across the units they then went home.
i arrived home to find this and contacted trendy who arranged for the replacement parts and fitters to return to complete and snag the job.
Since placing my order to having it repaired it has taken 5 months yes 5 months guys so be prepared for a long drawn out process be aware before you buy
I am still waiting for an offer off compensation so far nothing i would really think twice if you were considering buying from them.
Ps the customer service girls on the phone etc were very understanding and did there best to resolve this, but the time taken and quality was less than good

Update on the compensation issue guys after posting on trust pilot
i have had a few call from trendy now who were very apologetic and i have made them aware that this was not about compensation it was about the product and the service, i have asked them to make a donation of my compenstaion to a homeless charity which they have. thank you Rufus and they have promised to look at there suppliers and vendors in future

I wouldn't even give this company a 1* rating. I ordered a sideboard and storage cabinet on the 17/11/17 and I am still waiting.
Customer service as been poor, when they do contact you back, on rare occasions, they move the goal posts!
Firstly told 4-6 weeks, then 6-8 weeks in exceptional circumstances. Then told it would be here first week in January.Then told the order was damaged and had to be returned. Then told it it would be end of January.
I was told, because of the exceptional delay, I would receive free delivery and a further discount for the inconvenience. I have got the free delivery but still waiting on the further discount.
I have been promised call backs which I have never received and they reply to about one email in six.
They have had our money since we ordered, but 11 weeks on and we are still waiting and no recent updates from customer services.

Great products at very reasonable prices that are delivered to suit your timescale.

Fantastic products & great customer service